Can't Connect for Updates. - New Install

[NeedHelpPlz]

I also get an error telling me that my mail isn't protected.  This is a brand new laptop.  I don't understand where to find proxy settings so if I need to change them I need help doing that.  Thank you!  Jill

Here is my log:

20.01.2009 09:17:26 general: Started: 20.01.2009, 09:17:26
20.01.2009 09:17:26 general: Running setup_av_pro-510 (1296)
20.01.2009 09:17:26 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
20.01.2009 09:17:26 system: Memory: 16% load. Phys:2097151/2097151K free, Page:4194303/4194303K free, Virt:2068056/2097024K free
20.01.2009 09:17:26 system: Computer WinName: D6CXDYH1
20.01.2009 09:17:26 system: Windows Net User: D6CXDYH1\Mullins Rubber
20.01.2009 09:17:26 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress  
20.01.2009 09:17:26 general: DldSrc set to inet
20.01.2009 09:17:26 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
20.01.2009 09:17:26 general: Old version: 510 (1296)
20.01.2009 09:17:26 system: Using temp: C:\DOCUME~1\MULLIN~1\LOCALS~1\Temp\_av_proI.tm~a03088 (285294M free)
20.01.2009 09:17:26 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
20.01.2009 09:17:26 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1296;p)
20.01.2009 09:17:26 system: Computer DnsName: D6CXDYH1
20.01.2009 09:17:26 system: Computer Ip Addr: 10.1.1.171
20.01.2009 09:17:26 system: Installed in: C:\Program Files\Alwil Software\Avast4 (285294M free)
20.01.2009 09:17:26 internet: SYNCER: Type: use IE settings
20.01.2009 09:17:26 internet: SYNCER: Auth: another authentication, use WinInet
20.01.2009 09:17:27 package: Part prg_av_pro-510 is installed
20.01.2009 09:17:27 package: Part vps-9011500 is installed
20.01.2009 09:17:27 package: Part news-4b is installed
20.01.2009 09:17:27 package: Part setup_av_pro-510 is installed
20.01.2009 09:17:27 package: Part jrog-9e is installed
20.01.2009 09:17:27 general: Old version: 510 (1296)
20.01.2009 09:17:27 general: GUID: 09bb3ebf-b3e4-4e7b-8833-a286dcb0da90
20.01.2009 09:17:27 general: Server definition(s) loaded for 'main': 202 (maintenance:0)
20.01.2009 09:17:27 general: SelectCurrent: selected server 'Download635 AVAST Server' from 'main'
20.01.2009 09:17:27 internet: SYNCER: Type: use IE settings
20.01.2009 09:17:27 internet: SYNCER: Auth: another authentication, use WinInet
20.01.2009 09:17:27 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
20.01.2009 09:17:27 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
20.01.2009 09:17:27 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
20.01.2009 09:17:27 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
20.01.2009 09:17:27 general: progress thread start
20.01.2009 09:17:27 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1296;f)
20.01.2009 09:17:27 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD

[NeedHelpPlz]

I couldn't post the entire log if you need more I can copy more.  Thanks.

[Lisandro]

I also get an error telling me that my mail isn't protected.  This is a brand new laptop.  I don't understand where to find proxy settings so if I need to change them I need help doing that.  Thank you!  Jill

With Windows XP you don't have to change anything. The email scanning is automatic, transparent.
Which is your email server? Hotmail? Yahoo? GMail?

[NeedHelpPlz]

It's through my work.  I don't use email on this computer, but I can't connect to get the new download updated.

[DavidR]

This error can be as a result of having another AV on your system or remnants of one that would be conflicting with avast.

Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?

New systems frequently come installed with a trial or limited duration subscription to an AV.

[Lisandro]

It's through my work.

So, consider avast Pro version.

[NeedHelpPlz]

thanks!  It must have been the preinstalled software. 

[Lisandro]

thanks!  It must have been the preinstalled software. 

Which one? Norton? McAfee?

1) Remove NAV or Norton 360 through Add/Remove programs from Control Panel. Boot.
2) Use Norton Removal Tool for Windows 2000/XP/Vista or Norton Removal Tool for Windows 98/Me. Boot.
3) Install avast! (or repair the installation) and boot.

The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer.

This article provides the steps to remove SecurityCenter from your computer.
http://ts.mcafeehelp.com/faq3.asp?docid=71525
Also for direct download: http://download.mcafee.com/products/licensed/cust_support_patches/VSCleanupTool.exe
and http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe (2007)

If you need, you can find many free versions of these registry cleaners here:
http://www.snapfiles.com/Freeware/system/fwregtools.html

Sometimes, McAfee won't be completely removed if, before, you do not uninstall Avast, including the use of its "Uninstall Application" if necessary (www.avast.com/eng/faq-install-uninstall-avast.html).