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Author Topic: registration problems  (Read 3803 times)

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llykstw

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registration problems
« on: May 01, 2004, 07:33:58 PM »
I've just installed the free home edition of Avast antivirus.  It installed fine, save for a conflict with Popfile over email access, which I resolved following the advice on this forum (i.e. alter avast4.ini slightly, and reconfigure Outlook to check for email on port 8110 instead of 110) and I can now access my email without problems.

I can't get Avast to work, however.  When I initially installed it, I clicked on the option to test the software for 60 days without registration. I then rebooted as requested, but on loading up avast again it insisted on a registration key, otherwise the program terminated. So much for the 60 day trial!  So I registered as requested, and received an email with a registration key.  I copy and paste this key into the Avast dialog box, and it informs me that the key is invalid.  Repeated attempts still fail.

Any ideas on how to get this program to run?  I don't have multiple accounts on this computer, I simply log in as admin all the time, so I don't think it's an account problem.
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neal62

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Re:registration problems
« Reply #1 on: May 02, 2004, 07:08:55 AM »
I had this problem when I tried to enter the registration key #. I would copy and paste the number but I still received an invalid number response.
    Why this worked for me I don't know but when I went back to the e-mail and refreshed the e-mail page with the registration key # on it, copied and pasted, it then was accepted as a valid registration key # and everything proceeded normally after that. You might try this as weird as it sounds. ::)
« Last Edit: May 02, 2004, 07:10:34 AM by neal62 »
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Offline Vlk

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Re:registration problems
« Reply #2 on: May 02, 2004, 01:28:04 PM »
In 99% cases, this is caused by incorrect system date. Please verify that the computer clock is set correctly, especially, the Year.
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llykstw

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Re:registration problems
« Reply #3 on: May 02, 2004, 04:00:03 PM »
Thank you both for your suggestions. I tried rebooting a few times, and as suggested I also tried refreshing the email and re-copy/pasting, and also checked the system clock, but neither solved the problem.  A fresh install has cleared the problem though, and it's now up and running (except for an RPC error, but I'm now working to clear that).
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Offline Lisandro

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Re:registration problems
« Reply #4 on: May 03, 2004, 04:32:45 AM »
Quote from: llykstw on May 02, 2004, 04:00:03 PM
A fresh install has cleared the problem though, and it's now up and running (except for an RPC error, but I'm now working to clear that).

If you have an RPC error you do not avast good installation...
Do you see an 'a' blue icon in the system tray?

Did you install - even in the past - any other antivirus in your system?
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