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Author Topic: support.avast.com <--- page error  (Read 21432 times)

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dx4

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support.avast.com <--- page error
« on: February 12, 2009, 12:08:07 PM »
Well, I login to support.avast.com and then a blank page appears... What should I do?

Here is a printscreen:
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onlysomeone

  • Guest
Re: support.avast.com <--- page error
« Reply #1 on: February 12, 2009, 12:49:55 PM »
hi dx4!

have you tried opening it with an other browser?
do all other internetpages work?

yours
onlysomeone
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Offline igor

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Re: support.avast.com <--- page error
« Reply #2 on: February 12, 2009, 12:51:04 PM »
Try to clear the cookies/cache in your browser.
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dx4

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Re: support.avast.com <--- page error
« Reply #3 on: February 12, 2009, 04:00:31 PM »
Quote from: onlysomeone on February 12, 2009, 12:49:55 PM
hi dx4!

have you tried opening it with an other browser?
do all other internetpages work?

yours
onlysomeone

Yes, I've tried, the page appears normally to me and when I log in it doesn't appear anything...
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YoKenny

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Re: support.avast.com <--- page error
« Reply #4 on: February 12, 2009, 04:05:26 PM »
It fails the same for me.

« Last Edit: February 12, 2009, 04:09:36 PM by YoKenny »
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Offline bob3160

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Re: support.avast.com <--- page error
« Reply #5 on: February 12, 2009, 04:30:26 PM »
No problems here opening the page using SRWare Iron.  :)
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sunrisecc

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Re: support.avast.com <--- page error
« Reply #6 on: February 12, 2009, 04:48:00 PM »
Using both IE7 and FF3 under Vista, I can get to support.avast.com. However as soon as I enter my login details, I am presented with a blank page.
« Last Edit: February 12, 2009, 05:02:40 PM by sunrisecc »
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Offline bob3160

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Re: support.avast.com <--- page error
« Reply #7 on: February 12, 2009, 05:00:11 PM »
Who owns this page and, what does it have to do with avast! ???
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Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

sunrisecc

  • Guest
Re: support.avast.com <--- page error
« Reply #8 on: February 12, 2009, 05:04:04 PM »
Little grumpy today. It was a typo. Your smart-alecky answer is not appreciated.
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Offline DavidR

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Re: support.avast.com <--- page error
« Reply #9 on: February 12, 2009, 06:18:32 PM »
No problem here.
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YoKenny

  • Guest
Re: support.avast.com <--- page error
« Reply #10 on: February 12, 2009, 06:55:41 PM »
Quote from: DavidR on February 12, 2009, 06:18:32 PM
No problem here.

Click on Register.
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Offline DavidR

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Re: support.avast.com <--- page error
« Reply #11 on: February 12, 2009, 08:13:47 PM »
No problem there either.
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sunrisecc

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Re: support.avast.com <--- page error
« Reply #12 on: February 12, 2009, 10:11:22 PM »
I just tried again.
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Offline DavidR

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Re: support.avast.com <--- page error
« Reply #13 on: February 12, 2009, 10:15:43 PM »
Have you tried with a different browser, firefox or opera ?

If they don't work it might be HOSTS file blocking, though that would be somewhat strange as it normally works at domain level and not sub domain level.

HOSTS file redirect a common malware tactic to block AV sites making it difficult to remove malware - 127.0.0.1 check your HOSTS file using notepad or a text editor of your choice, C:\WINDOWS\system32\drivers\etc\hosts or do a search for HOSTS to find it if not there. Once open you are looking for entries with avast.com on the line, you may well see other AV sites, post the contents of the hosts file. http://en.wikipedia.org/wiki/Hosts_file
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

sunrisecc

  • Guest
Re: support.avast.com <--- page error
« Reply #14 on: February 12, 2009, 10:26:53 PM »
Yes, it also happens with FF (as I reported above). I do not use the HOSTS file at all. Other than 127.0.0.1, there is no entry. If I do View Source, this is what is there:-
Code: [Select]
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=utf-8"></HEAD>
<BODY></BODY></HTML>

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