Hi,
Just started getting this error on my son's PC. I have tried Repairing the install to no avail. I have also done a complete UNinstall, boot, REinstall. This also did not work. Final step I have tried it doing a complete UNinstall, boot into safe mode, ASWClear.exe, boot, fresh install and it still gives same error. Not sure what to do at this point to get Avast! working right again. Below is the error log I get along with the message "The package is broken"
16.02.2009 20:05:32 general: Started: 16.02.2009, 20:05:32
16.02.2009 20:05:32 general: Running setup_av_pro-537 (1335)
16.02.2009 20:05:32 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
16.02.2009 20:05:32 system: Memory: 19% load. Phys:1682852/2094596K free, Page:3743764/4032144K free, Virt:2069100/2097024K free
16.02.2009 20:05:32 system: Computer WinName: OGRE
16.02.2009 20:05:32 system: Windows Net User: OGRE\Tige
16.02.2009 20:05:32 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
16.02.2009 20:05:32 general: DldSrc set to inet
16.02.2009 20:05:32 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
16.02.2009 20:05:32 general: Old version: 537 (1335)
16.02.2009 20:05:32 registry: Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
16.02.2009 20:05:33 system: Using temp: C:\DOCUME~1\Tige\LOCALS~1\Temp\_av_proI.tm~a02844 (235258M free)
16.02.2009 20:05:33 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.02.2009 20:05:33 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
16.02.2009 20:05:33 system: Computer DnsName: ogre
16.02.2009 20:05:33 system: Computer Ip Addr: 192.168.0.101
16.02.2009 20:05:33 system: Installed in: C:\Program Files\Alwil Software\Avast4 (235258M free)
16.02.2009 20:05:33 internet: SYNCER: Type: use IE settings
16.02.2009 20:05:33 internet: SYNCER: Auth: another authentication, use WinInet
16.02.2009 20:05:33 package: Part prg_av_pro-537 is installed
16.02.2009 20:05:33 package: Part vps-9020501 is installed
16.02.2009 20:05:33 package: Part news-4b is installed
16.02.2009 20:05:33 package: Part setup_av_pro-537 is installed
16.02.2009 20:05:33 package: Part jrog-b3 is installed
16.02.2009 20:05:33 general: Old version: 537 (1335)
16.02.2009 20:05:33 general: GUID: 32aefbd5-a139-425f-9189-61f9d51450e7
16.02.2009 20:05:33 general: Server definition(s) loaded for 'main': 219 (maintenance:0)
16.02.2009 20:05:33 general: SelectCurrent: selected server 'Download688 AVAST Server' from 'main'
16.02.2009 20:05:33 internet: SYNCER: Type: use IE settings
16.02.2009 20:05:33 internet: SYNCER: Auth: another authentication, use WinInet
16.02.2009 20:05:33 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
16.02.2009 20:05:33 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
16.02.2009 20:05:33 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
16.02.2009 20:05:33 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
16.02.2009 20:05:33 general: progress thread start
16.02.2009 20:05:33 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
16.02.2009 20:05:33 internet: Used server:
http://download688.avast.com/iavs4x16.02.2009 20:05:33 general: Server definition(s) loaded for 'main': 219 (maintenance:0)
16.02.2009 20:05:33 general: SelectCurrent: selected server 'Download737 AVAST Server' from 'main'
16.02.2009 20:05:33 internet: SYNCER: Type: use IE settings
16.02.2009 20:05:33 internet: SYNCER: Auth: another authentication, use WinInet
16.02.2009 20:05:34 internet: Used server:
http://208.43.71.139/iavs4x16.02.2009 20:05:34 internet: Used server:
http://208.43.71.139/iavs4x16.02.2009 20:05:34 file: GetFileWithRetry: prod-av_pro.vpu downloaded .
16.02.2009 20:05:34 file: GetNewerStampedFile:DSA_FileVerify(C:\DOCUME~1\Tige\LOCALS~1\Temp\_av_proI.tm~a02844\onefile), error: 0x2000000B
16.02.2009 20:05:34 package: Tried to download prod-av_pro.vpu but failed with error 0x20000011
16.02.2009 20:05:34 package: LoadAllDefs failed 0x20000011
16.02.2009 20:05:34 general: Err:The package is broken
Thanks for any help!!!