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Author Topic: Unable to update.  (Read 7086 times)

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Damon

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Unable to update.
« on: March 10, 2009, 03:29:48 PM »
I am using avast 4.8 Home addition.  A few days ago I got a warning message saying Avast  could not update the virus definitions.


I've checked the fire wall and It is letting avast through. I have uninstantiated avast using the avast utility and reinstalled.... still getting the same problem.


If I do a manual update I get the following message. 

Information about current update:
Total time:0 s

Any ideas

Damon
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Offline Lisandro

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Re: Unable to update.
« Reply #1 on: March 10, 2009, 04:37:31 PM »
Which is your Windows and your firewall?
Is avast.setup allowed to connect?
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Damon

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Re: Unable to update.
« Reply #2 on: March 10, 2009, 05:03:37 PM »
I am on XP 64 and am using windows Firewall.

avast.setup
ashServ.exe
ashWebSv.exe
aswUpdSV.exe
avast! Antivirous

are all exempt form the firewall.

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Offline Lisandro

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Re: Unable to update.
« Reply #3 on: March 10, 2009, 06:15:29 PM »
Can you manually update?
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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Damon

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Re: Unable to update.
« Reply #4 on: March 11, 2009, 12:36:53 PM »
I get a 1000 max character limit. do you have an email address I can send it to?
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Damon

  • Guest
Re: Unable to update.
« Reply #5 on: March 11, 2009, 03:24:21 PM »
I have uploaded the log to this location

https://www.yousendit.com/download/U0d3T0NRcG9tNEx2Wmc9PQ
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Offline Lisandro

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Re: Unable to update.
« Reply #6 on: March 11, 2009, 03:29:41 PM »
Post it by parts, starting form the end of it...
I don't disclose my email in forums, sorry.
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Offline Lisandro

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Re: Unable to update.
« Reply #7 on: March 11, 2009, 03:31:11 PM »
Quote from: Damon on March 11, 2009, 03:24:21 PM
I have uploaded the log to this location

https://www.yousendit.com/download/U0d3T0NRcG9tNEx2Wmc9PQ
Ok. Isn't avast working now? The log seems ok...
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Damon

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Re: Unable to update.
« Reply #8 on: March 11, 2009, 04:20:06 PM »
Windows security centre is saying the virus definitions are out of date.
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Damon

  • Guest
Re: Unable to update.
« Reply #9 on: March 11, 2009, 04:25:18 PM »
avast just crashed with this error

szAppName : avast.setup     szAppVer : 4.8.0.0     szModName : unknown     
szModVer : 0.0.0.0     offset : 100041f0     
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Offline Lisandro

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Re: Unable to update.
« Reply #10 on: March 11, 2009, 04:26:45 PM »
Sometimes, Windows Security Center stop recognizing your antivirus or firewall... So, check your system time and date and also http://forum.avast.com/index.php?topic=23457.msg193534#msg193534

See also: http://windowsxp.mvps.org/repairwmi.htm
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Damon

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Re: Unable to update.
« Reply #11 on: March 11, 2009, 07:06:17 PM »
I tried removing wbem Repository.

It didn't make any difference.

I tried updating the anti virus on another computer and it comes up with information about the current version.

On my computer it dose nto give me any information.  I think the problem ios the anti virous is blocked. I have unblocked it in the fire wall settings. Is there any way to test it
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Offline Lisandro

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Re: Unable to update.
« Reply #12 on: March 11, 2009, 07:41:52 PM »
Quote from: Damon on March 11, 2009, 07:06:17 PM
I have unblocked it in the fire wall settings. Is there any way to test it
Which is your firewall?
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CharleyO

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Re: Unable to update.
« Reply #13 on: March 11, 2009, 09:38:00 PM »
***

He is using Windows firewall, Tech.    :)


***
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Offline alanrf

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Re: Unable to update.
« Reply #14 on: March 11, 2009, 09:50:29 PM »
The log posted is ok but only as far as it goes.

It shows the successful installation of the latest version of avast but with a completely out of date virus database (contained in the installation).  If this is really the end of the setup log then the poster's virus database is seriously out of date.

The log should include (at least by now) all of the updates required to bring the virus database up to date. 

So is the "out of date" problem still happening?  If so can we see the current end of the log please?   

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