Unable to update.

[Damon]

I have booted up my computer and it is coming up with avast errors.

I've uploaded the dump file? And the setup.log to the following



https://www.yousendit.com/download/U0d3eUNDd0lvQnMwTVE9PQ

[Lisandro]

Log seems ok.
Except that I suggest you register your avast copy. Maybe the install/uninstall is avoiding you to use the trial version.
Go to the SSL page version and register from there: https://secure.avast.com/scripts/register.php?lang=ENG.  The Registration key is valid for 14 months.
See the tutorial:  http://www.avast.com/files/tutorials/insert_key.htm

[alanrf]

Well. the new log (again) shows an exact, line by line, replication of the last installation leaving the system with a very out of date VPS.

It is the setup log after rebooting from the installation that would probably help us to help Damon.

[Damon]

Hi

It is already registered

[Lisandro]

You can force an installation by this command on the folder you've donwload and save the install file: setupeng.exe /forceinstall
Where setupeng.exe is the name of the executable.

To debug, add the following lines to setup.ini (in avast4\setup):
[BufferLog]
Enable=1

Then start update again, and SetupDbg.log should be generated. Post the contents here, it should give us a clue at which step it is the problem.

[alanrf]

But, as you said,  there appears to be no problem with the installation

[Damon]

:31:14 vrb/gen  License key generated
13:31:30 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Label=Feb2009
13:31:30 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Program Files\Alwil Software\Avast4\DATA
13:31:30 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Program Files\Alwil Software\Avast4\DATA\Skin
13:31:30 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Version=4.8
13:31:30 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.8
13:31:30 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1335
13:31:30 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Avast4ProgramFolder=C:\Program Files\Alwil Software\Avast4
13:31:30 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Product=av_pro
13:31:30 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\OSPlatform=2
13:31:30 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\OSVersion=327682
13:31:30 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
13:31:30 nrm/pkg  Retries: total 0, files 0, servers 1
13:31:30 vrb/fil  NeedReboot=true
13:31:30 vrb/sys  Delete on reboot(C:\PROGRA~1\ALWILS~1\Avast4\Setup\reboot.txt)
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\avast.setup
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\avscan-360.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\av_pro_core-4d6.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\av_pro_dll409-1a4.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\av_pro_hlp409-3b0.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\av_pro_skins-14.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\jollyroger.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\jrog-b3.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\news409-32.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\part-jrog-b3.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\part-news-4b.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\part-prg_av_pro-537.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\part-setup_av_pro-537.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\part-vps-9020501.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\prod-av_pro.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\servers.def
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\servers.def.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\setif_av_pro-537.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\setup.ovr
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\setup_av_pro-537.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\vps-9020500.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\vpsm-9020501.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\winsys-2.vpu
13:31:30 nrm/fil  Direct delete of file: C:\DOCUME~1\Damon\LOCALS~1\Temp\_av_sfx.tm~a02368\winsysgui-2.vpu
13:31:30 vrb/fil  MoveFileEx(C:\PROGRA~1\ALWILS~1\Avast4\Setup\reboot.txt, NULL)
13:31:30 min/gen  Return code: 0x20000000 [Something done]
13:31:30 min/gen  Stopped: 12.03.2009, 13:31:30

[Damon]

I did the forced installation and edited the setup.ini

I also tried turning the firewall off and doing an update.... still no go.