Another update issue

[Rulikkk]

Hello all!
I've installed Avast, and tried to configure updates, but failed.
The situation is:
I'm using a proxy with NTLM auth, i do not have any firewall, except Win XP native one, but it is turned off.
In windows connection settings the proxy is not defined, it's only defined in firefox and miranda.
I define proxy in the same way in avast, and it can not update, somewhy.

I've searched through the forum, and found an advice to change avast's services to log in as an administrator -- and I did that, but had no difference.


This is the log:

Code: [Select]

23.03.2009 12:37:14 general: Started: 23.03.2009, 12:37:14
23.03.2009 12:37:14 general: Running setup_av_pro-510 (1296)
23.03.2009 12:37:14 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
23.03.2009 12:37:14 system: Memory: 45% load. Phys:574668/1047276K free, Page:2118692/2485832K free, Virt:2069240/2097024K free
23.03.2009 12:37:14 system: Computer WinName: xxxx
23.03.2009 12:37:14 system: Windows Net User: DOMAIN\Username
23.03.2009 12:37:14 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress 
23.03.2009 12:37:14 general: DldSrc set to inet
23.03.2009 12:37:14 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
23.03.2009 12:37:14 general: Old version: 510 (1296)
23.03.2009 12:37:14 system: Using temp: C:\DOCUME~1\xxxx\LOCALS~1\Temp\_av_proI.tm~a03568 (18075M free)
23.03.2009 12:37:14 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
23.03.2009 12:37:14 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1296;p)
23.03.2009 12:37:14 system: Computer DnsName: xxx.xxx.local
23.03.2009 12:37:14 system: Computer Ip Addr: 192.168.xxx.xxx
23.03.2009 12:37:14 system: Installed in: C:\Program Files\Alwil Software\Avast4 (18075M free)
23.03.2009 12:37:14 internet: SYNCER: Proxy 192.168.xxx.x:3128
23.03.2009 12:37:14 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
23.03.2009 12:37:14 internet: SYNCER: Auth: NTLM
23.03.2009 12:37:14 package: Part prg_av_pro-510 is installed
23.03.2009 12:37:14 package: Part vps-9011500 is installed
23.03.2009 12:37:14 package: Part news-4b is installed
23.03.2009 12:37:14 package: Part setup_av_pro-510 is installed
23.03.2009 12:37:14 package: Part jrog-9e is installed
23.03.2009 12:37:14 general: Old version: 510 (1296)
23.03.2009 12:37:14 general: GUID: 18dfdff4-95df-4786-8c70-2a6287e88a39
23.03.2009 12:37:15 general: Server definition(s) loaded for 'main': 202 (maintenance:0)
23.03.2009 12:37:15 general: SelectCurrent: selected server 'Download978 AVAST Server' from 'main'
23.03.2009 12:37:15 internet: SYNCER: Proxy 192.168.xxx.x:3128
23.03.2009 12:37:15 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
23.03.2009 12:37:15 internet: SYNCER: Auth: NTLM
23.03.2009 12:37:15 internet: SYNCER: Proxy l/p: DOMAIN\Username/***
23.03.2009 12:37:15 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
23.03.2009 12:37:15 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
23.03.2009 12:37:15 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
23.03.2009 12:37:15 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
23.03.2009 12:37:15 general: progress thread start
23.03.2009 12:37:15 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1296;f)
23.03.2009 12:37:15 package: Download servers.def, servers.def.vpu failed with error 0x20000011.
23.03.2009 12:37:15 package: Tried to download servers.def but failed with error 0x20000005.
23.03.2009 12:37:15 package: LoadAllDefs failed 0x20000005
23.03.2009 12:37:15 general: Err:The proxy needs authentication.
After that i've changed the DOMAIN\Username to wrong ones, to see if the authentication fails, or any other error persists. Here is another log:

Code: [Select]

23.03.2009 12:38:58 general: Started: 23.03.2009, 12:38:58
23.03.2009 12:38:58 general: Running setup_av_pro-510 (1296)
23.03.2009 12:38:58 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
23.03.2009 12:38:58 system: Memory: 45% load. Phys:574852/1047276K free, Page:2119092/2485832K free, Virt:2069240/2097024K free
23.03.2009 12:38:58 system: Computer WinName: xxxx
23.03.2009 12:38:58 system: Windows Net User: DOMAIN\Username
23.03.2009 12:38:58 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress 
23.03.2009 12:38:58 general: DldSrc set to inet
23.03.2009 12:38:58 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
23.03.2009 12:38:58 general: Old version: 510 (1296)
23.03.2009 12:38:58 system: Using temp: C:\DOCUME~1\xxxx\LOCALS~1\Temp\_av_proI.tm~a03028 (18075M free)
23.03.2009 12:38:58 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
23.03.2009 12:38:58 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1296;p)
23.03.2009 12:38:58 system: Computer DnsName: xxxx.xxxx.local
23.03.2009 12:38:58 system: Computer Ip Addr: 192.168.xxx.xxx
23.03.2009 12:38:58 system: Installed in: C:\Program Files\Alwil Software\Avast4 (18075M free)
23.03.2009 12:38:58 internet: SYNCER: Proxy 192.168.xxx.xxx:3128
23.03.2009 12:38:58 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
23.03.2009 12:38:58 internet: SYNCER: Auth: NTLM
23.03.2009 12:38:58 package: Part prg_av_pro-510 is installed
23.03.2009 12:38:58 package: Part vps-9011500 is installed
23.03.2009 12:38:58 package: Part news-4b is installed
23.03.2009 12:38:58 package: Part setup_av_pro-510 is installed
23.03.2009 12:38:58 package: Part jrog-9e is installed
23.03.2009 12:38:58 general: Old version: 510 (1296)
23.03.2009 12:38:58 general: GUID: 18dfdff4-95df-4786-8c70-2a6287e88a39
23.03.2009 12:38:59 general: Server definition(s) loaded for 'main': 202 (maintenance:0)
23.03.2009 12:38:59 general: SelectCurrent: selected server 'Download950 AVAST Server' from 'main'
23.03.2009 12:38:59 internet: SYNCER: Proxy 192.168.xxx.xxx:3128
23.03.2009 12:38:59 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
23.03.2009 12:38:59 internet: SYNCER: Auth: NTLM
23.03.2009 12:38:59 internet: SYNCER: Proxy l/p: DOMAIN\qwerty/***
23.03.2009 12:38:59 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
23.03.2009 12:38:59 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
23.03.2009 12:38:59 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
23.03.2009 12:38:59 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
23.03.2009 12:38:59 general: progress thread start
23.03.2009 12:38:59 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1296;f)
23.03.2009 12:38:59 internet: ERROR: LogonUser(DOMAIN\qwerty) failed 0x0000052E
23.03.2009 12:38:59 internet: ERROR: LogonUser(DOMAIN\qwerty) failed 0x0000052E
23.03.2009 12:38:59 package: Download servers.def, servers.def.vpu failed with error 0x20000011.
23.03.2009 12:38:59 internet: ERROR: LogonUser(DOMAIN\qwerty) failed 0x0000052E
23.03.2009 12:38:59 package: Tried to download servers.def but failed with error 0x20000005.
23.03.2009 12:38:59 package: LoadAllDefs failed 0x20000005
23.03.2009 12:38:59 general: Err:The proxy needs authentication.
It looks like the logs fot the situation with wrong password really has difference. Does it mean that Avast can successfully log into the proxy server? What should I do to make it update?

PS I can easily download http://75.125.13.114//iavs4x/servers.def (which is I think Avast tries to download) with firefox.

PPS If I define proxy in windows -- i get HTTP403 error. In that case the file, that avast is trying to access can be downloaded via IE or Safari (they both use windows proxy settings).

[Rulikkk]

PPPS : ver. 4.8.1296

[YoKenny]

The latest is Build: is Feb2009 (4.8.1335)

You need to update avast! by right clicking on the blue icon then select Updating then Program Update.

[Rulikkk]

I'm very sorry about that, but as I mentioned above -- update doesn't work for me.

[Lisandro]

I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! version.
6. Boot.
7. Check and post the results.