Author Topic: email problem  (Read 7368 times)

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Pillinger

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email problem
« on: March 30, 2009, 05:43:51 PM »
I run Windows X64 professional.
I have run Avast  for some years now with no problems but recently (after 4.8 update?) my Thunderbird email client has stopped getting access to the pop and smtp servers.
When trying to send email I get the following error message:
"An error occurred sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 81.103.221.11 (81.103.221.11:25), connect error 10050"
I then click the [OK] button and get a further error message:
"Sending of message failed.
The message could not be sent because connecting to SMTP server ..... failed
"

When trying to download messages the following error message is given:
"An error occurred with the POP3 mail server. Mail server pop.ntlworld.com responded:      "  no detials of the response in the message.

I can receive and send messages if I suspend the operations of the whole of Avast - but not if I only suspend 'Internet Mail'
This would seem to indicate that it is a change in Avast which is causing this problem.
Have you any suggestions - I would prefer not to have to change my anti-virus software.

I run an NVidia firewall

Offline scythe944

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Re: email problem
« Reply #1 on: March 30, 2009, 06:28:13 PM »
Sounds like an nVidia firewall problem.

I've done a few google searches, and I keep coming across a Microsoft KB article KB298100 "Ping Transmit Failed, Error Code 10050" but I can't find it on their site anymore.

I found this: http://www.dameware.com/support/kb/article.aspx?ID=300058

So, try disabling your firewall for a sec, and see if it fixes the problem.  If not, it could be winsock corruption. Look here to fix that: http://support.microsoft.com/kb/811259

If all of that doesn't work, maybe it is an avast thing...
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum

Offline DavidR

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Re: email problem
« Reply #2 on: March 30, 2009, 08:06:52 PM »
Are you using SSL/TLS secure encrypted email ?

Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline scythe944

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Re: email problem
« Reply #3 on: March 30, 2009, 08:12:38 PM »
Quote
(81.103.221.11:25)

Looks like port 25, so I don't think so. I'll wait for his/her answer though...
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum

Offline DavidR

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Re: email problem
« Reply #4 on: March 30, 2009, 08:25:49 PM »
Yes I saw that and that is why I made that comment as that could be the problem. If he is using SSL on port 25 or 110, avast will try and scan them as it monitors those ports and it can't handle the transmission of secure SMTP email it falls over.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline scythe944

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Re: email problem
« Reply #5 on: March 30, 2009, 08:29:27 PM »
Oooh... right. I didn't think of that.  That would prevent it from working, now wouldn't it? lol.

Sorry, I'm a bit hung-over today.   :-[
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum

Pillinger

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Re: email problem
« Reply #6 on: March 31, 2009, 09:49:13 AM »
Are you using SSL/TLS secure encrypted email ?



I do not even know what this is! - but have just checked the account settings and they are set to never use secure connection.  The POP port set is 110, the SMTP Port set is 25

My settings with ntlworld need a password to receive mail but not to send it.

Pillinger

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Re: email problem
« Reply #7 on: March 31, 2009, 10:05:41 AM »
Turning off the firewall did not make any difference

Pillinger

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Re: email problem
« Reply #8 on: March 31, 2009, 10:16:02 AM »
Using the Msinfo checking method for winsoc from the MS article mentioned by scythe994 I get the following:

Method 2: Use the Msinfo32 program
Note Use this method only if you do not have a Windows XP Setup CD and you do not have Support Tools installed.

   1. Click Start, click Run, type Msinfo32, and then click OK.
   2. Expand Components, expand Network, and then click Protocol.
   3. You will have ten sections under Protocol. The section headings will include the following names if the Winsock2 key is undamaged:
          * MSAFD Tcpip [TCP/IP]                                   present as listed
          * MSAFD Tcpip [UDP/IP]                                   present as listed
          * RSVP UDP Service Provider                              present as listed
          * RSVP TCP Service Provider                              present as listed
          * MSAFD NetBIOS [\Device\NetBT_Tcpip...           none of the rest of these is listed "MSADF" - but I am running Windows X64
          * MSAFD NetBIOS [\Device\NetBT_Tcpip...
          * MSAFD NetBIOS [\Device\NetBT_Tcpip...
          * MSAFD NetBIOS [\Device\NetBT_Tcpip...
          * MSAFD NetBIOS [\Device\NetBT_Tcpip...
          * MSAFD NetBIOS [\Device\NetBT_Tcpip...
      If the names are anything different from those in this list, the Winsock2 key is corrupted, or you have a third-party add-on, such as proxy software, installed.

Pillinger

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Re: email problem
« Reply #9 on: March 31, 2009, 10:24:21 AM »
I am using Mozilla Firefox for internet browsing to write this reply on the computer with the problem.  If the problem is a winsoc problem would the internet browser work?  I can also see other computers on my home network as normal.  It is only the email client which is not working and that only when Avast is on.

Offline DavidR

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Re: email problem
« Reply #10 on: March 31, 2009, 03:13:35 PM »
Since your email previously worked normally with avast installed what version was that  before you updated to 4.8.1335, but that was released some time ago (4.8.1335 - 5.2.2009).

So what else has changed on your system recently, e.g. just before you noticed the problem ?

Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it (clutching at straws a bit here) ?

You could try a clean reinstall of avast.
Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

Download the avast! Uninstall Utility, find it here and save it to your HDD.
  • 1. Now uninstall (using add remove programs, if you can't do that start from the next step), reboot.
  • 2. run the avast! Uninstall Utility, reboot.  If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.
  • 3. install the latest version, reboot.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Pillinger

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Re: email problem
« Reply #11 on: March 31, 2009, 10:52:30 PM »
reinstalled Avast as suggested - but the problem persistes.

I let Avast update itself.  I left the Uk on Feb 14th for 5.5 weeks.  My wife for two weeks and when she came back and started the computer the email was not working.

The only automatic updates are for Windows and Avast.

Looks like I may have to try AVG  :-(

Mr.Agent

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Re: email problem
« Reply #12 on: March 31, 2009, 10:56:45 PM »
Well you can try AVG but i didnt think its will resolue your problem maybe a problem of your windows but i know that Avast is way better than AVG and i think i heard a lot ressource bogs from AVG User they was unhappy to use their product so they switched to Avast :D

Offline Lisandro

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Re: email problem
« Reply #13 on: March 31, 2009, 11:05:09 PM »
Did you try an installation from the scratch?
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Danlaw83

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Re: email problem
« Reply #14 on: April 04, 2009, 06:22:13 PM »
Hi folks, I am new here.  Work at a large cable company.  Just got rid of McAfee I was tired of using that.  Was told the Avast was great by SEVERAL people so I got Avast 4.8.  Well I run Windows Vista Home Edition, I have windows Firewall, Windows Defender, and CCleaner.  The only automatic updates I have is Windows and Avast.  Ever since downloading, I haven't been able to access my AIM email.  It is down to either AIM or Avast blocking it.  I use Windows Live Mail.  I have four email addresses set up on WL but only this one is where I am getting an error message.  I only also have one AIM email address.  The address I keep getting is 

Account: '********@Aim.com', Server: 'pop.aim.com', Protocol: POP3, Server Response: '-ERR Cannot connect to POP server 205.188.157.118 (205.188.157.118:110), connect error 10060', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

Someone please assist me,  I have tried all ideas I know!!
 ;D