Author Topic: Err:The package is broken. 0x20000011.  (Read 18002 times)

0 Members and 1 Guest are viewing this topic.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
Re: Err:The package is broken. 0x20000011.
« Reply #15 on: April 02, 2009, 01:18:01 AM »
I tried this, it seemed to work, but then the machine crashed. I'll get someone to reboot it on-site tomorrow.
Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis. There is also C:\Windows\Memory.dmp file.
Better if you can compress (zip) them and add some information about the BSOD and the link for this thread.  ;)

Send an email to: vlk (at) avast.com
Or upload it to this anonymous ftp server: ftp://ftp.asw.cz/incoming
The best things in life are free.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
Re: Err:The package is broken. 0x20000011.
« Reply #16 on: April 02, 2009, 01:18:41 AM »
it seems the on-demand feature is free, so it could be useful in this situation. I'll give it a shot.
Yes, the on-demand IS free.
The best things in life are free.

Offline hm2k

  • Jr. Member
  • **
  • Posts: 37
Re: Err:The package is broken. 0x20000011.
« Reply #17 on: April 02, 2009, 01:19:28 PM »
I tried this, it seemed to work, but then the machine crashed. I'll get someone to reboot it on-site tomorrow.
Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis. There is also C:\Windows\Memory.dmp file.
Better if you can compress (zip) them and add some information about the BSOD and the link for this thread.  ;)

Send an email to: vlk (at) avast.com
Or upload it to this anonymous ftp server: ftp://ftp.asw.cz/incoming

The only *.mdmp or *.dmp file I could find is C:\Program Files\Alwil Software\Avast4\DATA\log\unp103066715.tmp.mdmp which is 0 bytes -- it's empty.

I also ran vpsupd twice, it now says: VPS database is already up to date.

The Avast! memory test doesn't find anything...

I'm about to try mbam-setup.exe but I don't have high hopes.

There's definitely still something there as "regedit" still kills the explorer shell when you run it.
« Last Edit: April 02, 2009, 01:26:19 PM by hm2k »

Offline hm2k

  • Jr. Member
  • **
  • Posts: 37
Re: Err:The package is broken. 0x20000011.
« Reply #18 on: April 02, 2009, 01:52:28 PM »
Okay, I've run mbam -- quick scan attached is the log before I removed them.

Run regedit still kills explorer, there's something still there.

I'm now doing a full scan using mbam.

How come Avast! didn't find these? -- perhaps because "the package is broken"...?

I'm very quickly running out of ideas... :/

Offline Forejt

  • Sr. Member
  • ****
  • Posts: 233
    • ALWIL Software
Re: Err:The package is broken. 0x20000011.
« Reply #19 on: April 02, 2009, 01:58:18 PM »
I've sent you a private message here on forum, please let me know the results via email.

Also you can try this:
1. open avast settings
2. select update (connection) and press Proxy button
3. Set No proxy (direct connection)
4. press OK to confirm
5. start update manually from avast

Offline hm2k

  • Jr. Member
  • **
  • Posts: 37
Re: Err:The package is broken. 0x20000011.
« Reply #20 on: April 02, 2009, 02:52:01 PM »
The aswDld did seem to work ok, it created a servers.def, however, this file was filled with null bytes...

Something seriously strange is going on here...

Offline hm2k

  • Jr. Member
  • **
  • Posts: 37
Re: Err:The package is broken. 0x20000011.
« Reply #21 on: April 02, 2009, 02:59:11 PM »
I've sent you a private message here on forum, please let me know the results via email.

Also you can try this:
1. open avast settings
2. select update (connection) and press Proxy button
3. Set No proxy (direct connection)
4. press OK to confirm
5. start update manually from avast

I didn't understand what you meant by this at first, but now i've had another look at it it makes sense.

I tried it out, and success! It appears to download!

My issue now is that I have no system tray icons for Avast!, and running regedit still kills the explorer shell.

A full scan of mbam found nothing else.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
Re: Err:The package is broken. 0x20000011.
« Reply #22 on: April 02, 2009, 03:06:06 PM »
My issue now is that I have no system tray icons for Avast!
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).

Also, check your system time and date and if the avast license is valid.
The best things in life are free.

Offline hm2k

  • Jr. Member
  • **
  • Posts: 37
Re: Err:The package is broken. 0x20000011.
« Reply #23 on: April 02, 2009, 03:09:24 PM »
I've tried a full uninstall and reinstall, that didn't fix it.

I'm currently running the demo license, which is still valid.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
Re: Err:The package is broken. 0x20000011.
« Reply #24 on: April 02, 2009, 03:12:22 PM »
I'm currently running the demo license, which is still valid.
The key is valid for 60 days at the first installation.
Only 6 days in the subsequent ones (antipiracy feature).
I suggest you register the Home (free) one and use it if you won't buy the Pro ;)
The best things in life are free.

Offline hm2k

  • Jr. Member
  • **
  • Posts: 37
Re: Err:The package is broken. 0x20000011.
« Reply #25 on: April 02, 2009, 03:21:07 PM »
I'm currently running the demo license, which is still valid.
The key is valid for 60 days at the first installation.
Only 6 days in the subsequent ones (antipiracy feature).
I suggest you register the Home (free) one and use it if you won't buy the Pro ;)

It is still valid regardless, I won't be registering/buying if I can't get it working. ;)

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
Re: Err:The package is broken. 0x20000011.
« Reply #26 on: April 02, 2009, 03:27:14 PM »
It is still valid regardless, I won't be registering/buying if I can't get it working. ;)
Register is free.
The best things in life are free.

Offline hm2k

  • Jr. Member
  • **
  • Posts: 37
Re: Err:The package is broken. 0x20000011.
« Reply #27 on: April 02, 2009, 04:15:22 PM »
It is still valid regardless, I won't be registering/buying if I can't get it working. ;)
Register is free.

Not for pro.

Offline hm2k

  • Jr. Member
  • **
  • Posts: 37
Re: Err:The package is broken. 0x20000011.
« Reply #28 on: April 02, 2009, 05:04:21 PM »
I found the bugger!

It was in Driver32, called yccn.bvu with a key called aux.

I uploaded it to the FTP.

I can email it if anyone wants it.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
Re: Err:The package is broken. 0x20000011.
« Reply #29 on: April 02, 2009, 05:06:26 PM »
Do you mean a file that was (infected) blocking the avast update?
The best things in life are free.