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Author Topic: Err:The package is broken.  (Read 5560 times)

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moarx

  • Guest
Err:The package is broken.
« on: April 16, 2009, 05:16:27 PM »
Avast! Updating worked fine last night but as of today I get this error every time. When I booted up Avast.Setup didn't run to my knowledge (it usually does) and manual updating gets me this error. Its possibly unrelated but yesterday I installed the 4-14-09 windows updates and after rebooting a 9th svchost.exe was running opposed to 8 in the past.

Not sure what's going on, any help would be appreciated.
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Offline DavidR

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Re: Err:The package is broken.
« Reply #1 on: April 16, 2009, 05:32:30 PM »
The total numbers of svchost.exe running is variable, since it is the messenger not the sender so to speak. It is the Host for various Services hence the name SvcHost services host.

Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

moarx

  • Guest
Re: Err:The package is broken.
« Reply #2 on: April 16, 2009, 05:43:36 PM »
Quote from: DavidR on April 16, 2009, 05:32:30 PM
The total numbers of svchost.exe running is variable, since it is the messenger not the sender so to speak. It is the Host for various Services hence the name SvcHost services host.

Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

Error processing packages.
Please use full update.

Try updating via that menu too with no luck :/
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Offline Lisandro

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Re: Err:The package is broken.
« Reply #3 on: April 16, 2009, 05:49:18 PM »
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?
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moarx

  • Guest
Re: Err:The package is broken.
« Reply #4 on: April 16, 2009, 05:51:45 PM »
Quote from: Tech on April 16, 2009, 05:49:18 PM
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?

As I said in my above post, no luck repairing. Any idea what could've caused this?

If I reinstall Avast! entirely I'll have to do it later tonight, have to drive across the state for 2 1/2 hours soon.
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Offline Lisandro

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Re: Err:The package is broken.
« Reply #5 on: April 16, 2009, 06:38:41 PM »
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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Offline DavidR

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Re: Err:The package is broken.
« Reply #6 on: April 16, 2009, 07:15:14 PM »
Quote from: moarx on April 16, 2009, 05:43:36 PM
<snip>
Try updating via that menu too with no luck :/

How no luck, exactly what happened, e.g. Were you even able to get to the Repair option in add remove programs ?
Or if so presumable after using the Repair option it still doesn't work ?

If so then it would probably be best to do a clean reinstall:
Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

Download the avast! Uninstall Utility, find it here and save it to your HDD.
  • 1. Now uninstall (using add remove programs, if you can't do that start from the next step), reboot.
  • 2. run the avast! Uninstall Utility, reboot.  If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.
  • 3. install the latest version, reboot.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

moarx

  • Guest
Re: Err:The package is broken.
« Reply #7 on: April 17, 2009, 02:57:31 AM »
Last 350 lines of the log:

16.04.2009   11:28:31.000   1239895711   system   Computer DnsName: your-4f1261a8e5
16.04.2009   11:28:31.000   1239895711   system   Computer Ip Addr: 98.166.104.12
16.04.2009   11:28:31.000   1239895711   system   Installed in: C:\Program Files\Alwil Software\Avast4 (115328M free)
16.04.2009   11:28:31.000   1239895711   internet   SYNCER: Type: use IE settings
16.04.2009   11:28:31.000   1239895711   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   11:28:31.000   1239895711   package   Part prg_av_pro-537 is installed
16.04.2009   11:28:31.000   1239895711   package   Part vps-9041500 is installed
16.04.2009   11:28:31.000   1239895711   package   Part news-4f is installed
16.04.2009   11:28:31.000   1239895711   package   Part setup_av_pro-537 is installed
16.04.2009   11:28:31.000   1239895711   package   Part jrog-ca is installed
16.04.2009   11:28:31.000   1239895711   general   Old version: 537 (1335)
16.04.2009   11:28:31.000   1239895711   general   GUID: 446a1fcd-ec75-4264-a2cf-5f6105f9dc63
16.04.2009   11:28:32.000   1239895712   general   Server definition(s) loaded for 'main': 266 (maintenance:0)
16.04.2009   11:28:32.000   1239895712   general   SelectCurrent: selected server 'Download712 AVAST Server' from 'main'
16.04.2009   11:28:32.000   1239895712   internet   SYNCER: Type: use IE settings
16.04.2009   11:28:32.000   1239895712   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   11:28:32.000   1239895712   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
16.04.2009   11:28:38.000   1239895718   internet   Used server: http://download712.avast.com/iavs4x
16.04.2009   11:28:39.000   1239895719   general   Server definition(s) loaded for 'main': 266 (maintenance:0)
16.04.2009   11:28:39.000   1239895719   general   SelectCurrent: selected server 'Download963 AVAST Server' from 'main'
16.04.2009   11:28:39.000   1239895719   internet   SYNCER: Type: use IE settings
16.04.2009   11:28:39.000   1239895719   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   11:28:39.000   1239895719   internet   Used server: http://download963.avast.com/iavs4x
16.04.2009   11:28:39.000   1239895719   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.04.2009   11:28:39.000   1239895719   package   ERROR: Unable to verify prod-av_pro.vpu, error 0x2000000B
16.04.2009   11:28:39.000   1239895719   package   LoadAllDefs failed 0x20000011
16.04.2009   11:28:39.000   1239895719   general   Err:The package is broken.
16.04.2009   11:28:40.000   1239895720   package   Transferred: files 2, bytes 20, time 5891 ms
16.04.2009   11:28:40.000   1239895720   package   Retries: total 0, files 0, servers 2
16.04.2009   11:28:40.000   1239895720   internet   Sending stats 'http://download963.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
16.04.2009   11:28:40.000   1239895720   file   NeedReboot=false
16.04.2009   11:28:40.000   1239895720   general   Return code: 0x20000011 [The package is broken.]
16.04.2009   11:28:40.000   1239895720   general   Stopped: 16.04.2009, 11:28:40


16.04.2009   11:42:22.000   1239896542   general   Started: 16.04.2009, 11:42:22
16.04.2009   11:42:22.000   1239896542   general   Running setup_av_pro-537 (1335)
16.04.2009   11:42:22.000   1239896542   system   Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
16.04.2009   11:42:22.000   1239896542   system   Memory: 64% load. Phys:368876/1047024K free, Page:1058264/1733256K free, Virt:2069012/2097024K free
16.04.2009   11:42:22.000   1239896542   system   Computer WinName: YOUR-4F1261A8E5
16.04.2009   11:42:22.000   1239896542   system   Windows Net User: YOUR-4F1261A8E5\HP_Owner
16.04.2009   11:42:22.000   1239896542   general   Cmdline: /uninstwiz  
16.04.2009   11:42:22.000   1239896542   general   Old version: 537 (1335)
16.04.2009   11:42:22.000   1239896542   registry   Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
16.04.2009   11:42:22.000   1239896542   system   Using temp: C:\DOCUME~1\HP_Owner\LOCALS~1\Temp\_av_proI.tm~a02852 (115301M free)
16.04.2009   11:42:22.000   1239896542   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.04.2009   11:42:22.000   1239896542   general   DldSrc set to inet
16.04.2009   11:42:22.000   1239896542   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
16.04.2009   11:42:22.000   1239896542   system   Computer DnsName: your-4f1261a8e5
16.04.2009   11:42:22.000   1239896542   system   Computer Ip Addr: 98.166.104.12
16.04.2009   11:42:22.000   1239896542   system   Installed in: C:\Program Files\Alwil Software\Avast4 (115301M free)
16.04.2009   11:42:22.000   1239896542   internet   SYNCER: Type: use IE settings
16.04.2009   11:42:22.000   1239896542   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   11:42:22.000   1239896542   package   Part prg_av_pro-537 is installed
16.04.2009   11:42:22.000   1239896542   package   Part vps-9041500 is installed
16.04.2009   11:42:22.000   1239896542   package   Part news-4f is installed
16.04.2009   11:42:22.000   1239896542   package   Part setup_av_pro-537 is installed
16.04.2009   11:42:22.000   1239896542   package   Part jrog-ca is installed
16.04.2009   11:42:22.000   1239896542   general   Old version: 537 (1335)
16.04.2009   11:42:24.000   1239896544   file   SetExistingFilesBitmap: 1055->155->155
16.04.2009   11:42:24.000   1239896544   general   GUID: 446a1fcd-ec75-4264-a2cf-5f6105f9dc63
16.04.2009   11:42:25.000   1239896545   general   Server definition(s) loaded for 'main': 266 (maintenance:0)
16.04.2009   11:42:25.000   1239896545   general   SelectCurrent: selected server 'Download621 AVAST Server' from 'main'
16.04.2009   11:42:25.000   1239896545   internet   SYNCER: Type: use IE settings
16.04.2009   11:42:25.000   1239896545   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   11:42:29.000   1239896549   general   Operation set to INST_OP_REPAIR
16.04.2009   11:42:29.000   1239896549   general   Entering:UpdateInstallPackages
16.04.2009   11:42:29.000   1239896549   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.04.2009   11:42:29.000   1239896549   package   ERROR: Unable to verify prod-av_pro.vpu, error 0x2000000B
16.04.2009   11:42:29.000   1239896549   package   Error processing packages. 0x20000011
16.04.2009   11:42:32.000   1239896552   package   Transferred: files 0, bytes 0, time 0 ms
16.04.2009   11:42:32.000   1239896552   package   Retries: total 0, files 0, servers 1
16.04.2009   11:42:32.000   1239896552   file   NeedReboot=false
16.04.2009   11:42:32.000   1239896552   general   Return code: 0x20000011 [The package is broken.]
16.04.2009   11:42:32.000   1239896552   general   Stopped: 16.04.2009, 11:42:32


16.04.2009   11:42:34.000   1239896554   general   Started: 16.04.2009, 11:42:34
16.04.2009   11:42:34.000   1239896554   general   Running setup_av_pro-537 (1335)
16.04.2009   11:42:34.000   1239896554   system   Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
16.04.2009   11:42:34.000   1239896554   system   Memory: 65% load. Phys:364988/1047024K free, Page:1057088/1733256K free, Virt:2067988/2097024K free
16.04.2009   11:42:34.000   1239896554   system   Computer WinName: YOUR-4F1261A8E5
16.04.2009   11:42:34.000   1239896554   system   Windows Net User: YOUR-4F1261A8E5\HP_Owner
16.04.2009   11:42:34.000   1239896554   general   Cmdline: /uninstwiz  
16.04.2009   11:42:34.000   1239896554   general   Old version: 537 (1335)
16.04.2009   11:42:34.000   1239896554   registry   Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
16.04.2009   11:42:34.000   1239896554   system   Using temp: C:\DOCUME~1\HP_Owner\LOCALS~1\Temp\_av_proI.tm~a03492 (115301M free)
16.04.2009   11:42:34.000   1239896554   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.04.2009   11:42:34.000   1239896554   general   DldSrc set to inet
16.04.2009   11:42:34.000   1239896554   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
16.04.2009   11:42:34.000   1239896554   system   Computer DnsName: your-4f1261a8e5
16.04.2009   11:42:34.000   1239896554   system   Computer Ip Addr: 98.166.104.12
16.04.2009   11:42:34.000   1239896554   system   Installed in: C:\Program Files\Alwil Software\Avast4 (115301M free)
16.04.2009   11:42:34.000   1239896554   internet   SYNCER: Type: use IE settings
16.04.2009   11:42:34.000   1239896554   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   11:42:34.000   1239896554   package   Part prg_av_pro-537 is installed
16.04.2009   11:42:34.000   1239896554   package   Part vps-9041500 is installed
16.04.2009   11:42:34.000   1239896554   package   Part news-4f is installed
16.04.2009   11:42:34.000   1239896554   package   Part setup_av_pro-537 is installed
16.04.2009   11:42:34.000   1239896554   package   Part jrog-ca is installed
16.04.2009   11:42:34.000   1239896554   general   Old version: 537 (1335)
16.04.2009   11:42:35.000   1239896555   file   SetExistingFilesBitmap: 1055->155->155
16.04.2009   11:42:35.000   1239896555   general   GUID: 446a1fcd-ec75-4264-a2cf-5f6105f9dc63
16.04.2009   11:42:36.000   1239896556   general   Server definition(s) loaded for 'main': 266 (maintenance:0)
16.04.2009   11:42:36.000   1239896556   general   SelectCurrent: selected server 'Download644 AVAST Server' from 'main'
16.04.2009   11:42:36.000   1239896556   internet   SYNCER: Type: use IE settings
16.04.2009   11:42:36.000   1239896556   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   11:42:38.000   1239896558   general   Operation set to INST_OP_REPAIR
16.04.2009   11:42:38.000   1239896558   general   Entering:UpdateInstallPackages
16.04.2009   11:42:38.000   1239896558   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.04.2009   11:42:38.000   1239896558   package   ERROR: Unable to verify prod-av_pro.vpu, error 0x2000000B
16.04.2009   11:42:38.000   1239896558   package   Error processing packages. 0x20000011
16.04.2009   11:42:40.000   1239896560   package   Transferred: files 0, bytes 0, time 0 ms
16.04.2009   11:42:40.000   1239896560   package   Retries: total 0, files 0, servers 1
16.04.2009   11:42:40.000   1239896560   file   NeedReboot=false
16.04.2009   11:42:40.000   1239896560   general   Return code: 0x20000011 [The package is broken.]
16.04.2009   11:42:40.000   1239896560   general   Stopped: 16.04.2009, 11:42:40
Logged

moarx

  • Guest
Re: Err:The package is broken.
« Reply #8 on: April 17, 2009, 02:59:33 AM »
continued:

16.04.2009   11:42:42.000   1239896562   general   Started: 16.04.2009, 11:42:42
16.04.2009   11:42:42.000   1239896562   general   Running setup_av_pro-537 (1335)
16.04.2009   11:42:42.000   1239896562   system   Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
16.04.2009   11:42:42.000   1239896562   system   Memory: 65% load. Phys:364848/1047024K free, Page:1057096/1733256K free, Virt:2067988/2097024K free
16.04.2009   11:42:42.000   1239896562   system   Computer WinName: YOUR-4F1261A8E5
16.04.2009   11:42:42.000   1239896562   system   Windows Net User: YOUR-4F1261A8E5\HP_Owner
16.04.2009   11:42:42.000   1239896562   general   Cmdline: /uninstwiz  
16.04.2009   11:42:42.000   1239896562   general   Old version: 537 (1335)
16.04.2009   11:42:42.000   1239896562   registry   Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
16.04.2009   11:42:42.000   1239896562   system   Using temp: C:\DOCUME~1\HP_Owner\LOCALS~1\Temp\_av_proI.tm~a03020 (115301M free)
16.04.2009   11:42:42.000   1239896562   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.04.2009   11:42:42.000   1239896562   general   DldSrc set to inet
16.04.2009   11:42:42.000   1239896562   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
16.04.2009   11:42:42.000   1239896562   system   Computer DnsName: your-4f1261a8e5
16.04.2009   11:42:42.000   1239896562   system   Computer Ip Addr: 98.166.104.12
16.04.2009   11:42:42.000   1239896562   system   Installed in: C:\Program Files\Alwil Software\Avast4 (115301M free)
16.04.2009   11:42:42.000   1239896562   internet   SYNCER: Type: use IE settings
16.04.2009   11:42:42.000   1239896562   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   11:42:42.000   1239896562   package   Part prg_av_pro-537 is installed
16.04.2009   11:42:42.000   1239896562   package   Part vps-9041500 is installed
16.04.2009   11:42:42.000   1239896562   package   Part news-4f is installed
16.04.2009   11:42:42.000   1239896562   package   Part setup_av_pro-537 is installed
16.04.2009   11:42:42.000   1239896562   package   Part jrog-ca is installed
16.04.2009   11:42:42.000   1239896562   general   Old version: 537 (1335)
16.04.2009   11:42:42.000   1239896562   file   SetExistingFilesBitmap: 1055->155->155
16.04.2009   11:42:42.000   1239896562   general   GUID: 446a1fcd-ec75-4264-a2cf-5f6105f9dc63
16.04.2009   11:42:43.000   1239896563   general   Server definition(s) loaded for 'main': 266 (maintenance:0)
16.04.2009   11:42:43.000   1239896563   general   SelectCurrent: selected server 'Download656 AVAST Server' from 'main'
16.04.2009   11:42:43.000   1239896563   internet   SYNCER: Type: use IE settings
16.04.2009   11:42:43.000   1239896563   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   11:42:45.000   1239896565   general   Operation set to INST_OP_UPDATE
16.04.2009   11:42:45.000   1239896565   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
16.04.2009   11:42:51.000   1239896571   internet   Used server: http://download656.avast.com/iavs4x
16.04.2009   11:42:52.000   1239896572   general   Server definition(s) loaded for 'main': 266 (maintenance:0)
16.04.2009   11:42:52.000   1239896572   general   SelectCurrent: selected server 'Download728 AVAST Server' from 'main'
16.04.2009   11:42:52.000   1239896572   internet   SYNCER: Type: use IE settings
16.04.2009   11:42:52.000   1239896572   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   11:42:52.000   1239896572   internet   Used server: http://download728.avast.com/iavs4x
16.04.2009   11:42:52.000   1239896572   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.04.2009   11:42:52.000   1239896572   package   ERROR: Unable to verify prod-av_pro.vpu, error 0x2000000B
16.04.2009   11:42:52.000   1239896572   package   LoadAllDefs failed 0x20000011
16.04.2009   11:42:52.000   1239896572   package   FilterOutExistingFiles: 155 & 155 = 0
16.04.2009   11:42:52.000   1239896572   package   FilterOutExistingFiles: 155 & 155 = 0
16.04.2009   11:42:52.000   1239896572   general   m_bOperationDidSomething 155/155/0
16.04.2009   11:42:54.000   1239896574   package   Transferred: files 2, bytes 20, time 6030 ms
16.04.2009   11:42:54.000   1239896574   package   Retries: total 0, files 0, servers 2
16.04.2009   11:42:54.000   1239896574   internet   Sending stats 'http://download728.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
16.04.2009   11:42:54.000   1239896574   file   NeedReboot=false
16.04.2009   11:42:54.000   1239896574   general   Return code: 0x20000011 [The package is broken.]
16.04.2009   11:42:54.000   1239896574   general   Stopped: 16.04.2009, 11:42:54


16.04.2009   11:42:55.000   1239896575   general   Started: 16.04.2009, 11:42:55
16.04.2009   11:42:55.000   1239896575   general   Running setup_av_pro-537 (1335)
16.04.2009   11:42:55.000   1239896575   system   Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
16.04.2009   11:42:55.000   1239896575   system   Memory: 65% load. Phys:365280/1047024K free, Page:1057084/1733256K free, Virt:2069012/2097024K free
16.04.2009   11:42:55.000   1239896575   system   Computer WinName: YOUR-4F1261A8E5
16.04.2009   11:42:55.000   1239896575   system   Windows Net User: YOUR-4F1261A8E5\HP_Owner
16.04.2009   11:42:55.000   1239896575   general   Cmdline: /uninstwiz  
16.04.2009   11:42:55.000   1239896575   general   Old version: 537 (1335)
16.04.2009   11:42:55.000   1239896575   registry   Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
16.04.2009   11:42:55.000   1239896575   system   Using temp: C:\DOCUME~1\HP_Owner\LOCALS~1\Temp\_av_proI.tm~a01940 (115301M free)
16.04.2009   11:42:55.000   1239896575   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.04.2009   11:42:55.000   1239896575   general   DldSrc set to inet
16.04.2009   11:42:55.000   1239896575   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
16.04.2009   11:42:55.000   1239896575   system   Computer DnsName: your-4f1261a8e5
16.04.2009   11:42:55.000   1239896575   system   Computer Ip Addr: 98.166.104.12
16.04.2009   11:42:55.000   1239896575   system   Installed in: C:\Program Files\Alwil Software\Avast4 (115301M free)
16.04.2009   11:42:55.000   1239896575   internet   SYNCER: Type: use IE settings
16.04.2009   11:42:55.000   1239896575   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   11:42:55.000   1239896575   package   Part prg_av_pro-537 is installed
16.04.2009   11:42:55.000   1239896575   package   Part vps-9041500 is installed
16.04.2009   11:42:55.000   1239896575   package   Part news-4f is installed
16.04.2009   11:42:55.000   1239896575   package   Part setup_av_pro-537 is installed
16.04.2009   11:42:55.000   1239896575   package   Part jrog-ca is installed
16.04.2009   11:42:55.000   1239896575   general   Old version: 537 (1335)
16.04.2009   11:42:55.000   1239896575   file   SetExistingFilesBitmap: 1055->155->155
16.04.2009   11:42:55.000   1239896575   general   GUID: 446a1fcd-ec75-4264-a2cf-5f6105f9dc63
16.04.2009   11:42:56.000   1239896576   general   Server definition(s) loaded for 'main': 266 (maintenance:0)
Logged

moarx

  • Guest
Re: Err:The package is broken.
« Reply #9 on: April 17, 2009, 02:59:59 AM »
16.04.2009   11:42:56.000   1239896576   general   SelectCurrent: selected server 'Download659 AVAST Server' from 'main'
16.04.2009   11:42:56.000   1239896576   internet   SYNCER: Type: use IE settings
16.04.2009   11:42:56.000   1239896576   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   11:42:58.000   1239896578   general   Operation set to INST_OP_REPAIR
16.04.2009   11:42:58.000   1239896578   general   Entering:UpdateInstallPackages
16.04.2009   11:42:58.000   1239896578   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.04.2009   11:42:58.000   1239896578   package   ERROR: Unable to verify prod-av_pro.vpu, error 0x2000000B
16.04.2009   11:42:58.000   1239896578   package   Error processing packages. 0x20000011
16.04.2009   11:43:50.000   1239896630   package   Transferred: files 0, bytes 0, time 0 ms
16.04.2009   11:43:50.000   1239896630   package   Retries: total 0, files 0, servers 1
16.04.2009   11:43:50.000   1239896630   file   NeedReboot=false
16.04.2009   11:43:50.000   1239896630   general   Return code: 0x20000011 [The package is broken.]
16.04.2009   11:43:50.000   1239896630   general   Stopped: 16.04.2009, 11:43:50


16.04.2009   11:43:52.000   1239896632   general   Started: 16.04.2009, 11:43:52
16.04.2009   11:43:52.000   1239896632   general   Running setup_av_pro-537 (1335)
16.04.2009   11:43:52.000   1239896632   system   Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
16.04.2009   11:43:52.000   1239896632   system   Memory: 64% load. Phys:366688/1047024K free, Page:1058484/1733256K free, Virt:2067988/2097024K free
16.04.2009   11:43:52.000   1239896632   system   Computer WinName: YOUR-4F1261A8E5
16.04.2009   11:43:52.000   1239896632   system   Windows Net User: YOUR-4F1261A8E5\HP_Owner
16.04.2009   11:43:52.000   1239896632   general   Cmdline: /uninstwiz 
16.04.2009   11:43:52.000   1239896632   general   Old version: 537 (1335)
16.04.2009   11:43:52.000   1239896632   registry   Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
16.04.2009   11:43:52.000   1239896632   system   Using temp: C:\DOCUME~1\HP_Owner\LOCALS~1\Temp\_av_proI.tm~a01980 (115300M free)
16.04.2009   11:43:52.000   1239896632   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.04.2009   11:43:52.000   1239896632   general   DldSrc set to inet
16.04.2009   11:43:52.000   1239896632   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
16.04.2009   11:43:52.000   1239896632   system   Computer DnsName: your-4f1261a8e5
16.04.2009   11:43:52.000   1239896632   system   Computer Ip Addr: 98.166.104.12
16.04.2009   11:43:52.000   1239896632   system   Installed in: C:\Program Files\Alwil Software\Avast4 (115300M free)
16.04.2009   11:43:52.000   1239896632   internet   SYNCER: Type: use IE settings
16.04.2009   11:43:52.000   1239896632   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   11:43:52.000   1239896632   package   Part prg_av_pro-537 is installed
16.04.2009   11:43:52.000   1239896632   package   Part vps-9041500 is installed
16.04.2009   11:43:52.000   1239896632   package   Part news-4f is installed
16.04.2009   11:43:52.000   1239896632   package   Part setup_av_pro-537 is installed
16.04.2009   11:43:52.000   1239896632   package   Part jrog-ca is installed
16.04.2009   11:43:52.000   1239896632   general   Old version: 537 (1335)
16.04.2009   11:43:52.000   1239896632   file   SetExistingFilesBitmap: 1055->155->155
16.04.2009   11:43:52.000   1239896632   general   GUID: 446a1fcd-ec75-4264-a2cf-5f6105f9dc63
16.04.2009   11:43:53.000   1239896633   general   Server definition(s) loaded for 'main': 266 (maintenance:0)
16.04.2009   11:43:53.000   1239896633   general   SelectCurrent: selected server 'Download635 AVAST Server' from 'main'
16.04.2009   11:43:53.000   1239896633   internet   SYNCER: Type: use IE settings
16.04.2009   11:43:53.000   1239896633   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   11:44:02.000   1239896642   general   Operation set to INST_OP_REPAIR
16.04.2009   11:44:02.000   1239896642   general   Entering:UpdateInstallPackages
16.04.2009   11:44:02.000   1239896642   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.04.2009   11:44:02.000   1239896642   package   ERROR: Unable to verify prod-av_pro.vpu,
error 0x2000000B
16.04.2009   11:44:02.000   1239896642   package   Error processing packages. 0x20000011
16.04.2009   11:45:02.000   1239896702   package   Transferred: files 0, bytes 0, time 0 ms
16.04.2009   11:45:02.000   1239896702   package   Retries: total 0, files 0, servers 1
16.04.2009   11:45:02.000   1239896702   file   NeedReboot=false
16.04.2009   11:45:02.000   1239896702   general   Return code: 0x20000011 [The package is broken.]
16.04.2009   11:45:02.000   1239896702   general   Stopped: 16.04.2009, 11:45:02


16.04.2009   20:43:59.000   1239929039   general   Started: 16.04.2009, 20:43:59
16.04.2009   20:43:59.000   1239929039   general   Running setup_av_pro-537 (1335)
16.04.2009   20:43:59.000   1239929039   system   Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
16.04.2009   20:43:59.000   1239929039   system   Memory: 50% load. Phys:514720/1047024K free, Page:1309316/1733256K free, Virt:2069012/2097024K free
16.04.2009   20:43:59.000   1239929039   system   Computer WinName: YOUR-4F1261A8E5
16.04.2009   20:43:59.000   1239929039   system   Windows Net User: SYSTEM
16.04.2009   20:43:59.000   1239929039   general   Cmdline: /downloadpkgs /noreboot /updatenews /verysilent /nolog /limitcpu 
16.04.2009   20:43:59.000   1239929039   general   DldSrc set to inet
16.04.2009   20:43:59.000   1239929039   general   Operation set to INST_OP_UPDATE_GET_PACKAGES
16.04.2009   20:43:59.000   1239929039   general   Old version: 537 (1335)
16.04.2009   20:43:59.000   1239929039   registry   Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
16.04.2009   20:43:59.000   1239929039   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a00516 (115312M free)
16.04.2009   20:43:59.000   1239929039   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.04.2009   20:43:59.000   1239929039   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
16.04.2009   20:44:00.000   1239929040   system   Computer DnsName: your-4f1261a8e5
16.04.2009   20:44:00.000   1239929040   system   Computer Ip Addr: 98.166.104.12
16.04.2009   20:44:00.000   1239929040   system   Installed in: C:\Program Files\Alwil Software\Avast4 (115312M free)
16.04.2009   20:44:00.000   1239929040   internet   SYNCER: Type: use IE settings
16.04.2009   20:44:00.000   1239929040   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   20:44:00.000   1239929040   package   Part prg_av_pro-537 is installed
16.04.2009   20:44:00.000   1239929040   package   Part vps-9041500 is installed
16.04.2009   20:44:00.000   1239929040   package   Part news-4f is installed
16.04.2009   20:44:00.000   1239929040   package   Part setup_av_pro-537 is installed
16.04.2009   20:44:00.000   1239929040   package   Part jrog-ca is installed
16.04.2009   20:44:00.000   1239929040   general   Old version: 537 (1335)
16.04.2009   20:44:00.000   1239929040   general   GUID: 446a1fcd-ec75-4264-a2cf-5f6105f9dc63
16.04.2009   20:44:05.000   1239929045   general   Server definition(s) loaded for 'main': 266 (maintenance:0)
16.04.2009   20:44:05.000   1239929045   general   SelectCurrent: selected server 'Download664 AVAST Server' from 'main'
16.04.2009   20:44:05.000   1239929045   internet   SYNCER: Type: use IE settings
16.04.2009   20:44:05.000   1239929045   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   20:44:05.000   1239929045   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
16.04.2009   20:44:35.000   1239929075   internet   Used server: http://download664.avast.com/iavs4x
16.04.2009   20:44:39.000   1239929079   general   Server definition(s) loaded for 'main': 266 (maintenance:0)
16.04.2009   20:44:39.000   1239929079   general   SelectCurrent: selected server 'Download963 AVAST Server' from 'main'
16.04.2009   20:44:39.000   1239929079   internet   SYNCER: Type: use IE settings
16.04.2009   20:44:39.000   1239929079   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   20:44:39.000   1239929079   internet   Used server: http://download963.avast.com/iavs4x
16.04.2009   20:44:39.000   1239929079   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.04.2009   20:44:39.000   1239929079   package   ERROR: Unable to verify prod-av_pro.vpu, error 0x2000000B
16.04.2009   20:44:39.000   1239929079   package   LoadAllDefs failed 0x20000011
16.04.2009   20:44:39.000   1239929079   general   Err:The package is broken.
16.04.2009   20:44:40.000   1239929080   package   Transferred: files 2, bytes 20, time 29546 ms
16.04.2009   20:44:40.000   1239929080   package   Retries: total 0, files 0, servers 2
16.04.2009   20:44:40.000   1239929080   internet   Sending stats 'http://download963.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
16.04.2009   20:44:40.000   1239929080   file   NeedReboot=false
16.04.2009   20:44:40.000   1239929080   general   Return code: 0x20000011 [The package is broken.]
16.04.2009   20:44:40.000   1239929080   general   Stopped: 16.04.2009, 20:44:40
16.04.2009   20:45:27.000   1239929127   general   Started: 16.04.2009, 20:45:27
16.04.2009   20:45:27.000   1239929127   general   Running setup_av_pro-537 (1335)
16.04.2009   20:45:27.000   1239929127   system   Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
16.04.2009   20:45:27.000   1239929127   system   Memory: 54% load. Phys:476984/1047024K free, Page:1250944/1733256K free, Virt:2069012/2097024K free
16.04.2009   20:45:27.000   1239929127   system   Computer WinName: YOUR-4F1261A8E5
16.04.2009   20:45:27.000   1239929127   system   Windows Net User: YOUR-4F1261A8E5\HP_Owner
16.04.2009   20:45:27.000   1239929127   general   Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress 
16.04.2009   20:45:27.000   1239929127   general   DldSrc set to inet
16.04.2009   20:45:27.000   1239929127   general   Operation set to INST_OP_UPDATE_GET_PACKAGES
16.04.2009   20:45:27.000   1239929127   general   Old version: 537 (1335)
16.04.2009   20:45:27.000   1239929127   registry   Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
Logged

moarx

  • Guest
Re: Err:The package is broken.
« Reply #10 on: April 17, 2009, 03:00:27 AM »
16.04.2009   20:45:27.000   1239929127   system   Using temp: C:\DOCUME~1\HP_Owner\LOCALS~1\Temp\_av_proI.tm~a03068 (115311M free)
16.04.2009   20:45:27.000   1239929127   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.04.2009   20:45:27.000   1239929127   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
16.04.2009   20:45:27.000   1239929127   system   Computer DnsName: your-4f1261a8e5
16.04.2009   20:45:27.000   1239929127   system   Computer Ip Addr: 98.166.104.12
16.04.2009   20:45:27.000   1239929127   system   Installed in: C:\Program Files\Alwil Software\Avast4 (115311M free)
16.04.2009   20:45:27.000   1239929127   internet   SYNCER: Type: use IE settings
16.04.2009   20:45:27.000   1239929127   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   20:45:27.000   1239929127   package   Part prg_av_pro-537 is installed
16.04.2009   20:45:27.000   1239929127   package   Part vps-9041500 is installed
16.04.2009   20:45:27.000   1239929127   package   Part news-4f is installed
16.04.2009   20:45:27.000   1239929127   package   Part setup_av_pro-537 is installed
16.04.2009   20:45:27.000   1239929127   package   Part jrog-ca is installed
16.04.2009   20:45:27.000   1239929127   general   Old version: 537 (1335)
16.04.2009   20:45:27.000   1239929127   general   GUID: 446a1fcd-ec75-4264-a2cf-5f6105f9dc63
16.04.2009   20:45:28.000   1239929128   general   Server definition(s) loaded for 'main': 266 (maintenance:0)
16.04.2009   20:45:28.000   1239929128   general   SelectCurrent: selected server 'Download706 AVAST Server' from 'main'
16.04.2009   20:45:28.000   1239929128   internet   SYNCER: Type: use IE settings
16.04.2009   20:45:28.000   1239929128   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   20:45:28.000   1239929128   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
16.04.2009   20:45:37.000   1239929137   internet   Used server: http://download706.avast.com/iavs4x
16.04.2009   20:45:39.000   1239929139   general   Server definition(s) loaded for 'main': 266 (maintenance:0)
16.04.2009   20:45:39.000   1239929139   general   SelectCurrent: selected server 'Download764 AVAST Server' from 'main'
16.04.2009   20:45:39.000   1239929139   internet   SYNCER: Type: use IE settings
16.04.2009   20:45:39.000   1239929139   internet   SYNCER: Auth: another authentication, use WinInet
16.04.2009   20:45:39.000   1239929139   internet   Used server: http://174.36.159.199/iavs4x
16.04.2009   20:45:39.000   1239929139   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.04.2009   20:45:39.000   1239929139   package   ERROR: Unable to verify prod-av_pro.vpu, error 0x2000000B
16.04.2009   20:45:39.000   1239929139   package   LoadAllDefs failed 0x20000011
16.04.2009   20:45:39.000   1239929139   general   Err:The package is broken.
16.04.2009   20:45:41.000   1239929141   package   Transferred: files 2, bytes 20, time 9172 ms
16.04.2009   20:45:41.000   1239929141   package   Retries: total 0, files 0, servers 2
16.04.2009   20:45:41.000   1239929141   internet   Sending stats 'http://174.36.159.199/cgi-bin/iavs4stats.cgi': 00000000 204
16.04.2009   20:45:41.000   1239929141   file   NeedReboot=false
16.04.2009   20:45:41.000   1239929141   general   Return code: 0x20000011 [The package is broken.]
16.04.2009   20:45:41.000   1239929141   general   Stopped: 16.04.2009, 20:45:41
Logged

moarx

  • Guest
Re: Err:The package is broken.
« Reply #11 on: April 17, 2009, 03:02:31 AM »
Quote from: DavidR on April 16, 2009, 07:15:14 PM
Quote from: moarx on April 16, 2009, 05:43:36 PM
<snip>
Try updating via that menu too with no luck :/

How no luck, exactly what happened, e.g. Were you even able to get to the Repair option in add remove programs ?
Or if so presumable after using the Repair option it still doesn't work ?

If so then it would probably be best to do a clean reinstall:
Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

Download the avast! Uninstall Utility, find it here and save it to your HDD.
  • 1. Now uninstall (using add remove programs, if you can't do that start from the next step), reboot.
  • 2. run the avast! Uninstall Utility, reboot.  If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.
  • 3. install the latest version, reboot.


I get an error saying "Error Processing Packages. Please use Full Update." when I try to repair.
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Offline Lisandro

  • Avast team
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Re: Err:The package is broken.
« Reply #12 on: April 17, 2009, 02:36:10 PM »
Can you try an installation from the scratch?

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! version.
6. Boot.
7. Check and post the results.

Code: [Select]
The package is brokenSeems something related to download problems, but I'm not sure.
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moarx

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Re: Err:The package is broken.
« Reply #13 on: April 17, 2009, 05:13:55 PM »
Quote from: Tech on April 17, 2009, 02:36:10 PM
Can you try an installation from the scratch?

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! version.
6. Boot.
7. Check and post the results.

Code: [Select]
The package is brokenSeems something related to download problems, but I'm not sure.

Did all of that and now it seems to be fine so far (updating works). Any idea of what could've caused this?
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Offline Lisandro

  • Avast team
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  • Posts: 67194
Re: Err:The package is broken.
« Reply #14 on: April 19, 2009, 10:31:21 PM »
Quote from: moarx on April 17, 2009, 05:13:55 PM
Did all of that and now it seems to be fine so far (updating works). Any idea of what could've caused this?
Difficult to say and troubleshoot... but glad everything is fine now.
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