Author Topic: Avast will not update  (Read 9793 times)

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Offline timyowpa

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Avast will not update
« on: April 15, 2009, 08:39:00 PM »
Avast will not update (about 2 weeks)
Avast 4.8 Home
Build: Dec2008 4.8.1296
XP SP3

Log

15.04.2009 14:32:29 general: Started: 15.04.2009, 14:32:29
15.04.2009 14:32:29 general: Running setup_av_pro-510 (1296)
15.04.2009 14:32:29 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
15.04.2009 14:32:29 system: Memory: 60% load. Phys:413888/1038412K free, Page:1947764/2500532K free, Virt:2069100/2097024K free
15.04.2009 14:32:29 system: Computer WinName: CC-69B95D582D0A
15.04.2009 14:32:29 system: Windows Net User: CC-69B95D582D0A\Administrator
15.04.2009 14:32:29 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress  
15.04.2009 14:32:29 general: DldSrc set to inet
15.04.2009 14:32:29 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
15.04.2009 14:32:29 general: Old version: 510 (1296)
15.04.2009 14:32:30 system: Using temp: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_av_proI.tm~a03340 (113047M free)
15.04.2009 14:32:30 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
15.04.2009 14:32:30 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1296;p)
15.04.2009 14:32:30 system: Computer DnsName: cc-69b95d582d0a
15.04.2009 14:32:30 system: Computer Ip Addr: 192.168.1.101
15.04.2009 14:32:30 system: Installed in: C:\Program Files\Alwil Software\Avast4 (113047M free)
15.04.2009 14:32:30 internet: SYNCER: Type: use IE settings
15.04.2009 14:32:30 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:32:30 package: Part prg_av_pro-510 is installed
15.04.2009 14:32:30 package: Part vps-9041500 is installed
15.04.2009 14:32:30 package: Part news-4f is installed
15.04.2009 14:32:30 package: Part setup_av_pro-510 is installed
15.04.2009 14:32:30 package: Part jrog-70 is installed
15.04.2009 14:32:30 general: Old version: 510 (1296)
15.04.2009 14:32:30 general: GUID: 1583a59f-7c42-4237-98bc-9d1eb38e4ccc
15.04.2009 14:32:30 general: Server definition(s) loaded for 'main': 266 (maintenance:0)
15.04.2009 14:32:30 general: SelectCurrent: selected server 'Download649 AVAST Server' from 'main'
15.04.2009 14:32:30 internet: SYNCER: Type: use IE settings
15.04.2009 14:32:30 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:32:30 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
15.04.2009 14:32:30 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
15.04.2009 14:32:30 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
15.04.2009 14:32:30 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
15.04.2009 14:32:30 general: progress thread start
15.04.2009 14:32:30 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1296;f)
15.04.2009 14:32:31 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:32:32 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:32:32 general: InvalidateCurrent: invalidated server 'Download649 AVAST Server' from 'main'

See next post for remainder

thanks!

Offline timyowpa

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Re: Avast will not update
« Reply #1 on: April 15, 2009, 08:39:27 PM »
15.04.2009 14:32:32 general: SelectCurrent: selected server 'Download604 AVAST Server' from 'main'
15.04.2009 14:32:32 internet: SYNCER: Type: use IE settings
15.04.2009 14:32:32 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:32:32 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 1
15.04.2009 14:32:33 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:32:34 general: InvalidateCurrent: invalidated server 'Download604 AVAST Server' from 'main'
15.04.2009 14:32:34 general: SelectCurrent: selected server 'Download619 AVAST Server' from 'main'
15.04.2009 14:32:34 internet: SYNCER: Type: use IE settings
15.04.2009 14:32:34 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:32:34 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 2
15.04.2009 14:32:37 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:32:37 general: InvalidateCurrent: invalidated server 'Download619 AVAST Server' from 'main'
15.04.2009 14:32:37 general: SelectCurrent: selected server 'Download946 AVAST Server' from 'main'
15.04.2009 14:32:37 internet: SYNCER: Type: use IE settings
15.04.2009 14:32:37 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:32:37 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 3
15.04.2009 14:32:40 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:32:40 general: InvalidateCurrent: invalidated server 'Download946 AVAST Server' from 'main'
15.04.2009 14:32:40 general: SelectCurrent: selected server 'Download779 AVAST Server' from 'main'
15.04.2009 14:32:40 internet: SYNCER: Type: use IE settings
15.04.2009 14:32:40 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:32:40 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 4
15.04.2009 14:32:43 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:32:43 general: InvalidateCurrent: invalidated server 'Download779 AVAST Server' from 'main'
15.04.2009 14:32:43 general: SelectCurrent: selected server 'Download976 AVAST Server' from 'main'
15.04.2009 14:32:43 internet: SYNCER: Type: use IE settings
15.04.2009 14:32:43 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:32:43 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 5
15.04.2009 14:32:46 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:32:46 general: InvalidateCurrent: invalidated server 'Download976 AVAST Server' from 'main'
15.04.2009 14:32:46 general: SelectCurrent: selected server 'Download727 AVAST Server' from 'main'
15.04.2009 14:32:46 internet: SYNCER: Type: use IE settings
15.04.2009 14:32:46 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:32:46 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 6
15.04.2009 14:32:49 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:32:49 general: InvalidateCurrent: invalidated server 'Download727 AVAST Server' from 'main'
15.04.2009 14:32:49 general: SelectCurrent: selected server 'Download955 AVAST Server' from 'main'
15.04.2009 14:32:49 internet: SYNCER: Type: use IE settings
15.04.2009 14:32:49 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:32:49 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 7
15.04.2009 14:32:52 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:32:52 general: InvalidateCurrent: invalidated server 'Download955 AVAST Server' from 'main'
15.04.2009 14:32:52 general: SelectCurrent: selected server 'Download670 AVAST Server' from 'main'
15.04.2009 14:32:52 internet: SYNCER: Type: use IE settings
15.04.2009 14:32:52 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:32:52 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 8
15.04.2009 14:32:55 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:32:55 general: InvalidateCurrent: invalidated server 'Download670 AVAST Server' from 'main'
15.04.2009 14:32:55 general: SelectCurrent: selected server 'Download943 AVAST Server' from 'main'
15.04.2009 14:32:55 internet: SYNCER: Type: use IE settings
15.04.2009 14:32:55 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:32:55 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 9
15.04.2009 14:32:58 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:32:58 general: InvalidateCurrent: invalidated server 'Download943 AVAST Server' from 'main'
15.04.2009 14:32:58 general: SelectCurrent: selected server 'Download925 AVAST Server' from 'main'
15.04.2009 14:32:58 internet: SYNCER: Type: use IE settings
15.04.2009 14:32:58 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:32:58 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 10
15.04.2009 14:33:00 internet: tried 10 servers to get file 'servers.def.vpu', but failed (0x20000004)
15.04.2009 14:33:00 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_av_proI.tm~a03340\onefile, servers.def.vpu, error: 0x20000004
15.04.2009 14:33:00 package: Download servers.def, servers.def.vpu failed with error 0x20000004.
15.04.2009 14:33:01 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:33:02 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:33:02 general: InvalidateCurrent: invalidated server 'Download925 AVAST Server' from 'main'
15.04.2009 14:33:02 general: SelectCurrent: selected server 'Download607 AVAST Server' from 'main'
15.04.2009 14:33:02 internet: SYNCER: Type: use IE settings
15.04.2009 14:33:02 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:33:02 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 1
15.04.2009 14:33:03 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:33:03 general: InvalidateCurrent: invalidated server 'Download607 AVAST Server' from 'main'
15.04.2009 14:33:03 general: SelectCurrent: selected server 'Download762 AVAST Server' from 'main'
15.04.2009 14:33:03 internet: SYNCER: Type: use IE settings
15.04.2009 14:33:03 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:33:03 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 2
15.04.2009 14:33:06 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:33:06 general: InvalidateCurrent: invalidated server 'Download762 AVAST Server' from 'main'
15.04.2009 14:33:06 general: SelectCurrent: selected server 'Download715 AVAST Server' from 'main'
15.04.2009 14:33:06 internet: SYNCER: Type: use IE settings
15.04.2009 14:33:06 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:33:06 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 3
15.04.2009 14:33:09 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:33:09 general: InvalidateCurrent: invalidated server 'Download715 AVAST Server' from 'main'
15.04.2009 14:33:09 general: SelectCurrent: selected server 'Download967 AVAST Server' from 'main'
15.04.2009 14:33:09 internet: SYNCER: Type: use IE settings
15.04.2009 14:33:09 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:33:09 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 4
15.04.2009 14:33:13 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:33:13 general: InvalidateCurrent: invalidated server 'Download967 AVAST Server' from 'main'
15.04.2009 14:33:13 general: SelectCurrent: selected server 'Download761 AVAST Server' from 'main'
15.04.2009 14:33:13 internet: SYNCER: Type: use IE settings
15.04.2009 14:33:13 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:33:13 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 5
15.04.2009 14:33:16 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:33:16 general: InvalidateCurrent: invalidated server 'Download761 AVAST Server' from 'main'
15.04.2009 14:33:16 general: SelectCurrent: selected server 'Download660 AVAST Server' from 'main'
15.04.2009 14:33:16 internet: SYNCER: Type: use IE settings

Offline scythe944

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Re: Avast will not update
« Reply #2 on: April 15, 2009, 08:40:31 PM »
Do you have a firewall?
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum

Offline timyowpa

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Re: Avast will not update
« Reply #3 on: April 15, 2009, 08:40:42 PM »
15.04.2009 14:33:16 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:33:16 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 6
15.04.2009 14:33:19 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:33:19 general: InvalidateCurrent: invalidated server 'Download660 AVAST Server' from 'main'
15.04.2009 14:33:19 general: SelectCurrent: selected server 'Download80 AVAST Server' from 'main'
15.04.2009 14:33:19 internet: SYNCER: Type: use IE settings
15.04.2009 14:33:19 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:33:19 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 7
15.04.2009 14:33:22 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:33:22 general: InvalidateCurrent: invalidated server 'Download80 AVAST Server' from 'main'
15.04.2009 14:33:22 general: SelectCurrent: selected server 'Download636 AVAST Server' from 'main'
15.04.2009 14:33:22 internet: SYNCER: Type: use IE settings
15.04.2009 14:33:22 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:33:22 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 8
15.04.2009 14:33:24 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:33:24 general: InvalidateCurrent: invalidated server 'Download636 AVAST Server' from 'main'
15.04.2009 14:33:24 general: SelectCurrent: selected server 'Download609 AVAST Server' from 'main'
15.04.2009 14:33:24 internet: SYNCER: Type: use IE settings
15.04.2009 14:33:24 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:33:24 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 9
15.04.2009 14:33:27 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 14:33:27 general: InvalidateCurrent: invalidated server 'Download609 AVAST Server' from 'main'
15.04.2009 14:33:27 general: SelectCurrent: selected server 'Download667 AVAST Server' from 'main'
15.04.2009 14:33:27 internet: SYNCER: Type: use IE settings
15.04.2009 14:33:27 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 14:33:27 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 10
15.04.2009 14:33:29 internet: tried 10 servers to get file 'servers.def', but failed (0x20000004)
15.04.2009 14:33:29 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_av_proI.tm~a03340\onefile, servers.def, error: 0x20000004
15.04.2009 14:33:29 package: Tried to download servers.def but failed with error 0x20000004.
15.04.2009 14:33:29 package: LoadAllDefs failed 0x20000004
15.04.2009 14:33:29 general: Err:Cannot connect to a609sm.avast.com (75.125.223.98:80)

Offline timyowpa

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Re: Avast will not update
« Reply #4 on: April 15, 2009, 08:41:11 PM »
No firewall. thanks!

Offline scythe944

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Re: Avast will not update
« Reply #5 on: April 15, 2009, 08:43:57 PM »
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum

Offline timyowpa

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Re: Avast will not update
« Reply #6 on: April 15, 2009, 08:50:19 PM »
Still same problem :/

Offline onlysomeone

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Re: Avast will not update
« Reply #7 on: April 15, 2009, 08:51:06 PM »
Hi timyowpa!

Your program version is rather old, so i suggest to download the complete installer of avast! home:
http://avast.com/eng/download-avast-home.html

Uninstall avast and run the removal tool (you can find it here) and reinstall it with the new downloaded file - insert your license key (please make sure you still have it, else go there) and try to update then.

yours
onlysomeone

Offline timyowpa

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Re: Avast will not update
« Reply #8 on: April 15, 2009, 08:53:37 PM »
thanks, that is what I just started. Hope it works!

Offline scythe944

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Re: Avast will not update
« Reply #9 on: April 15, 2009, 08:56:00 PM »
Didn't even read that.  thanks for catching onlysomeone.

Again, the errors that you are receiving seem to indicate that the "server is down" or "can't connect."  If your internet connection is working, then there must be a firewall blocking it, or maybe your proxy settings are amiss.

Hopefully a re-install will fix the problem.
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum

Offline timyowpa

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Re: Avast will not update
« Reply #10 on: April 15, 2009, 09:30:51 PM »
hmmm....now I cannot connect to server to download install package...

appreciate everyone's quick replies thus far!

15.04.2009 15:29:29 general: Started: 15.04.2009, 15:29:29
15.04.2009 15:29:29 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
15.04.2009 15:29:29 system: Memory: 50% load. Phys:513884/1038412K free, Page:2182772/2500532K free, Virt:2071184/2097024K free
15.04.2009 15:29:29 system: Computer WinName: CC-69B95D582D0A
15.04.2009 15:29:29 system: Windows Net User: CC-69B95D582D0A\Administrator
15.04.2009 15:29:29 general: Old version: ffffffff (-1)
15.04.2009 15:29:29 system: Using temp: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_av_inet.tm~a01924 (113289M free)
15.04.2009 15:29:29 internet: SYNCER: Type: use IE settings
15.04.2009 15:29:29 internet: SYNCER: Auth: another authentication, use WinInet
15.04.2009 15:29:29 general: Install check: Program folder does NOT exist in registry
15.04.2009 15:29:29 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
15.04.2009 15:29:30 general: progress thread start
15.04.2009 15:29:30 general: Destination: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_av_inet.tm~a01924
15.04.2009 15:29:30 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
15.04.2009 15:29:31 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
15.04.2009 15:29:31 general: Download finished from server www.avast.com, result: 0x20000004, server response: 12029
15.04.2009 15:29:31 general: Stats www.avast.com, server response: 536870916
15.04.2009 15:29:32 general: POST result: 0x20000004, server response:
« Last Edit: April 15, 2009, 09:33:41 PM by timyowpa »

Offline onlysomeone

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Re: Avast will not update
« Reply #11 on: April 15, 2009, 09:51:53 PM »
Does your normal internet work?
Can you connect to any site you want?

Any other security software on your system? (antivirus, firewall, antispyware,...)

Please download and run Malwarebytes Antimalware and/or SuperAntiSpyware
(you don't need the real time protection, just do a scan of your whole system)

Offline timyowpa

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Re: Avast will not update
« Reply #12 on: April 15, 2009, 09:52:40 PM »
Yes, both outlook and internet work (hence I am posting :)).

Running avast virus cleaner now...will use the ones you posted as well. thanks!

Offline onlysomeone

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Re: Avast will not update
« Reply #13 on: April 15, 2009, 10:01:56 PM »
Can you also navigate to Sites of Antivirus-Software developers?


If the last post doesn't work a HijackThis Log could be helpfull...

You get the software there: http://hijackthis.de/en
The download link is in the right upper corner of the site.
Run the program and "Do a system scan and save a log file" - post the Log here.
But don't "fix" anything with Hijackthis for the first time...

Offline timyowpa

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Re: Avast will not update
« Reply #14 on: April 15, 2009, 10:19:43 PM »
Does your normal internet work?
Can you connect to any site you want?

Any other security software on your system? (antivirus, firewall, antispyware,...)

Please download and run Malwarebytes Antimalware and/or SuperAntiSpyware
(you don't need the real time protection, just do a scan of your whole system)


Ran a quick scan for Malwarebytes and it found traces of a koobface worm. But still, it cannot connect after removing and restarting.

Running a full scan now...

I can get on microsoft.com etc.

I will run hijackthis as I believe I have it already installed. thanks all!