Installed Providers Not Accessible

[witsuk]

I have just installed Avast! Home on a friends machine and for some reason the Resident Protection Status is: inactive and when I press start nothing happens.

Then when I click on  'Details ... >>' all the providers show up in gray (with status: 'No task is currently using this provider'). When I try to start the task I get an error windows saying: 'The requested resident task was not found - The operation could not be completed.'

I have tried to uninstall and reinstall Avast! Home, but it does not seem to make any difference.

Any suggestions anyone?

[igor]

What machine (operating system) is it?

[witsuk]

What machine (operating system) is it?

Windows 98SE

[igor]

If you go to Control Panel / Add/Remove Programs / avast! Antivirus / Change / Change - do you see the resident providers (Internet Mail, Standard Shield, ...) installed there (checked by a green mark)?

[witsuk]

If you go to Control Panel / Add/Remove Programs / avast! Antivirus / Change / Change - do you see the resident providers (Internet Mail, Standard Shield, ...) installed there (checked by a green mark)?

All resident providers have a green tick, except 'The Bat!'.

I also should have mentioned that the Avast system tray icon has a red circle (like a prohibited sign) in the bottom left corner.

[igor]

So, if you check your avast! installation folder, there are the following files there, rigth?
aswMon9x.dll, Aswmon.vxd, Ahresstd.dll, Ahresmai.dll, Ahruimai.dll, Ashmaisv.exe

[witsuk]

So, if you check your avast! installation folder, there are the following files there, rigth?
aswMon9x.dll, Aswmon.vxd, Ahresstd.dll, Ahresmai.dll, Ahruimai.dll, Ashmaisv.exe

They are all there and just in case here is the directory listing:

 Volume in drive C has no label
 Volume Serial Number is 384E-8054
 Directory of C:\Program Files\Alwil Software\Avast4

.              <DIR>        06/05/04  15:19 .
..             <DIR>        06/05/04  15:19 ..
DATA           <DIR>        06/05/04  15:19 DATA
ENGLISH        <DIR>        06/05/04  15:19 ENGLISH
IMAGES         <DIR>        06/05/04  16:19 images
SETUP          <DIR>        06/05/04  16:18 Setup

AAVM4H   DLL       159,744  27/04/04   7:22 AAVM4H.DLL
AAVMGUIH DLL       192,512  27/04/04   7:24 AAVMGUIH.DLL
AAVMRPCH DLL        19,968  27/04/04   7:21 AAVMRPCH.DLL
AHRESMAI DLL        18,432  27/04/04   7:22 AHRESMAI.DLL
AHRESMES DLL        18,432  27/04/04   7:22 AHRESMES.DLL
AHRESOUT DLL        19,968  27/04/04   7:24 AHRESOUT.DLL
AHRESP2P DLL        17,920  27/04/04   7:22 AHRESP2P.DLL
AHRESSTD DLL        30,208  27/04/04   7:25 AHRESSTD.DLL
AHRUIMAI DLL        61,440  27/04/04   7:23 AHRUIMAI.DLL
AHRUIMES DLL        19,968  27/04/04   7:22 AHRUIMES.DLL
AHRUIOUT DLL        94,208  27/04/04   7:23 AHRUIOUT.DLL
AHRUIP2P DLL        19,456  27/04/04   7:22 AHRUIP2P.DLL
AHRUISTD DLL        57,344  27/04/04   7:25 AHRUISTD.DLL
ASHBASE  DLL       217,088  27/04/04   7:17 ASHBASE.DLL
ASHCFGP  DLL        81,920  27/04/04   7:20 ASHCFGP.DLL
ASHCFGT  DLL       131,072  27/04/04   7:19 ASHCFGT.DLL
ASHCHEST DLL       135,168  27/04/04   7:19 ASHCHEST.DLL
ASHOUTXT DLL       176,128  27/04/04   7:24 ASHOUTXT.DLL
ASHSHELL DLL         9,728  27/04/04   7:21 ASHSHELL.DLL
ASHSODBC DLL        36,352  27/04/04   7:17 ASHSODBC.DLL
ASHSXML  DLL        12,800  27/04/04   7:17 ASHSXML.DLL
ASHTASK  DLL        94,208  27/04/04   7:17 ASHTASK.DLL
ASHUINT  DLL       253,952  27/04/04   7:19 ASHUINT.DLL
ASWAUX   DLL        20,480  27/04/04   7:17 ASWAUX.DLL
ASWCMNB  DLL       102,400  27/04/04   7:15 ASWCMNB.DLL
ASWCMNOS DLL        34,816  27/04/04   7:14 ASWCMNOS.DLL
ASWCMNS  DLL       151,552  27/04/04   7:15 ASWCMNS.DLL
ASWENGIN DLL       692,224  27/04/04   7:17 ASWENGIN.DLL
ASWSCAN  DLL        77,824  27/04/04   7:15 ASWSCAN.DLL
ASWIDLE  DLL         4,608  26/02/04  21:33 aswIdle.dll
ASWINTEG DLL        20,480  27/04/04   7:17 ASWINTEG.DLL
ASWMON9X DLL        25,600  27/04/04   7:24 ASWMON9X.DLL
ASWMONTH DLL         4,512  27/04/04   7:23 ASWMONTH.DLL
ASWRES   DLL       126,976  27/04/04   7:14 ASWRES.DLL
AVCOMMEX DLL       102,400  27/04/04   7:22 AVCOMMEX.DLL
AVSSHOOK DLL         6,656  27/04/04   7:19 AVSSHOOK.DLL
UNACEV2  DLL        75,776  09/01/04   9:10 unacev2.dll
XERCES   DLL     1,048,576  09/01/04   9:10 xerces.dll
XT1922   DLL       897,024  26/02/04  21:34 XT1922.dll

ASWREG~1 EXE        22,016  16/09/03  11:27 aswRegSvr.exe
ASHAVAST EXE       278,576  27/04/04   7:21 ASHAVAST.EXE
ASHBUG   EXE       143,360  27/04/04   7:21 ASHBUG.EXE
ASHCHEST EXE        26,112  27/04/04   7:20 ASHCHEST.EXE
ASHDISP  EXE        98,352  27/04/04   7:24 ASHDISP.EXE
ASHLOGV  EXE        20,992  27/04/04   7:21 ASHLOGV.EXE
ASHMAISV EXE       200,752  27/04/04   7:24 ASHMAISV.EXE
ASHPOPWZ EXE       192,512  27/04/04   7:24 ASHPOPWZ.EXE
ASHQUICK EXE       241,664  27/04/04   7:21 ASHQUICK.EXE
ASHSERV  EXE        69,680  27/04/04   7:24 ASHSERV.EXE
ASHSIMPL EXE       176,176  27/04/04   7:21 ASHSIMPL.EXE
ASHSKPCC EXE        18,944  27/04/04   7:20 ASHSKPCC.EXE
ASHSKPCK EXE        61,440  27/04/04   7:20 ASHSKPCK.EXE
ASWBOOT  EXE       260,096  27/04/04   7:26 ASWBOOT.EXE
ASWUPDSV EXE        53,248  27/04/04   7:18 ASWUPDSV.EXE
SCHED    EXE         5,120  26/02/04  21:43 sched.exe

ASWMON   VXD        29,262  26/02/04  21:41 aswMon.vxd

DEFTASKS XML        10,038  31/03/04  13:50 DefTasks.xml

        58 file(s)      7,178,260 bytes
         6 dir(s)        3,212.19 MB free

[Lisandro]

Did you install any other antivirus in your machine? Which one?
Did you uninstall it before installing avast?
Do you use a firewall?  

[witsuk]

We used to have AVG installed, but uninstalled it prior to installing avast. We use ZoneAlarm (not latest version) as a personal firewall.

[igor]

Please, try the following:
In the <avast4>\Data folder, there is avast4.ini file. Open this file in Notepad, find the item Database=ODBC and change it to Database=XML (and save the changes).
Now, restart the computer.
Does it have any (positive) effect?

[Lisandro]

Database=XML

Igor, may I ask why isn't this the 'default' option of avast?
What will we loose in VRDB?

[igor]

It has nothing to do with VRDB - the database is used for storing the info about tasks (their configurations) and session (past results). In the Enhanced User Interface, the session results are not stored if XML database is specified.

[Lisandro]

The database is used for storing the info about tasks (their configurations) and session (past results). In the Enhanced User Interface, the session results are not stored if XML database is specified.

Can we edit this file?
I open it with MS Access but nothing appears  

[igor]

I have no idea...
Well, when the info is stored there, it should be possible to edit - but I don't know anything about the internal structure or format of the information. Simply, I wouldn't recommend it

[Lisandro]

Simply, I wouldn't recommend it

It's a pity :'(
If we can edit we can configure (like the avast4.ini file)