Author Topic: SBS Suite - Computers show "Lock" Icon, even there are licenses present.  (Read 3638 times)

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Offline scythe944

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I'm starting to get really confused with the licensing here...

The two most recent clients that I've installed have the same problem.  I'm going to focus on the newest client in this post, as the other will probably be related. This client has a Windows Small Business 2003 server, and I think, 7 clients.  6 or 7 of which are windows Vista Business, and one is XP Pro.  They all belong to the same domain.

I've had the new client of mine purchase the SBS Standard Suite .  I told him to purchase 9 licenses, and when he gets his license file, to email it to me so that I can install it.  I told him to purchase from this link: http://www.avast.com/eng/buy-avast-antivirus-sbs-suite.html
Which, to my understanding, is the correct product, right?  That should include the one server, and 8 clients...  I didn't tell him to just buy SBS Server licenses.  I told him to get the SUITE licenses.

After he purchased it, I got the license, imported it into the AMS, and restarted the service.

However, I still get "Locks" on some of the computers.... Only 4 are licensed apparently.

I just tried deleting all of the computers, and re-running the discovery task.  (That's why it says "Not installed" on two computers).

I still get locks on some of the computers.

I guess my question is, does the license file that I got from avast look ok?  It's weird that it has 9 Server licenses, and 9 sharepoint, but only 2 network clients.  It's also weird that 4 computers get a license, but the others don't... Why 4? why not 2 clients and one server like the license seems to be for?

Again, I have another client that has a similar problem, but I emailed sales a while back and they said that the license file was correct for the SBS SUITE.  I emailed them back as to why some of the clients were getting "lock" icons on them and they never got back to me.

I don't know what else to try.  There are no other computers other than the ones showed in the picture, so it's not like there are more computers taking up all the licenses.

Anyone have an idea?


For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum

Offline scythe944

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bump? Anyone?
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum