Sorry Sharon, as I said this topic has gone on so long and bears no resemblance to the original topic I'm lost. So I'm literally working post to post which isn't good all we have been doing for some time bears no to quick player or windows media.
That is the problem when a topic has more than one specific thread in it, quickly it becomes confused and bogged down and no one can hope to follow it over 18 pages that's 257 posts after this one.
I have been following the topic but not in detail and only jumping in if I can see something specific.
So as has been said before, keep a topic to a single issue, this topic to all intents and purposes it lost. So I would suggest creating a new topic for a single specific problem, don't let it go off at a tangent with other side issues unless it is specifically related to the topic.
Keep the post short and again specific to what you have done or been asked to do in a previous post, don't get side tracked and go off at a tangent, or it will become confused and take longer to resolve.
Whilst this may seem harsh, it is meant with the best intentions as many times I have seen new posts in this topic that have been so long, I have just passed by. Just me, but when I see huge blocks of text, I just don't seem to be able to comprehend them.