Author Topic: Can't install Avast 4.8 Home  (Read 3748 times)

Offline Anovice

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Can't install Avast 4.8 Home
« on: May 11, 2009, 09:44:50 PM »
I was using AVG 7.5 and as of a few weeks ago it no longer supports Windows 98, so there are no further updates. I can't go to a later version of AVG, because they too do not support Windows 98.

I am trying to install Avast 4.8 Home, which I understand supports Windows 98 and I am having problems. I will be purchasing a new computer at the end of the year, but figure if I don't have up to date virus protection, I could have a problem from now until then. I use Spybot Search & Destroy and ZoneAlarm. At the current time I have dial-up.

I went to cnet to download Avast Home Edition 4.8.1335.90414.

http://download.cnet.com/Avast-Home-Edition/3000-2239_4-10019223.html

Everything seems to start out fine and I see "Downloading File: Setupeng.exe" After some percentage of downloading it stop and I see "There was an error while completing the setup process" and "View setup log"

Here is the setup log:

10.05.2009 09:15:38 general: Started: 10.05.2009, 09:15:38

10.05.2009 09:15:38 system: Operating system: Windows98 ver 4.10, build 2222 [ A ]

10.05.2009 09:15:38 system: Memory: 100% load. Phys:1372/187688K free, Page:1661724/1909460K free, Virt:2074560/2093056K free

10.05.2009 09:15:38 system: Computer WinName: DEFAULT

10.05.2009 09:15:38 system: Windows Net User: (my name)

10.05.2009 09:15:38 general: Old version: ffffffff (-1)

10.05.2009 09:15:38 system: Using temp: C:\windows\TEMP\_av_inet.tm~a08397 (10853M free)

10.05.2009 09:15:39 internet: SYNCER: Type: use IE settings

10.05.2009 09:15:39 internet: SYNCER: Auth: another authentication, use WinInet

10.05.2009 09:15:39 general: Install check: Program folder does NOT exist in registry

10.05.2009 09:15:39 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0

10.05.2009 09:15:43 general: progress thread start

10.05.2009 09:15:43 general: Destination: C:\windows\TEMP\_av_inet.tm~a08397

10.05.2009 09:15:43 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng

10.05.2009 09:30:03 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD

10.05.2009 09:30:03 general: Download finished from server download673.avast.com, result: 0x20000004, server response: 12029

10.05.2009 09:30:03 general: Stats download673.avast.com, server response: 536870916

10.05.2009 09:30:04 general: POST result: 0x20000004, server response: 0



At first I thought because it takes some time to download with dial-up that I was loosing the dial-up connection during the process. So I asked a friend to burn it to a disc. No difference.

I am now thinking that the site may be the problem, because no where did it require me to register. I see on the Avast site it says:

"Free registration

avast! antivirus Home Edition is FREE to use but it is necessary to register before the end of the initial 60 day trial period. Following the registration you will receive by e-mail a license key valid for a period of 1 year. After you have downloaded and installed the program, the license key must be inserted into it within 60 days. The registration process is very easy, and it will take you only a couple of minutes".

Your assistance would greatly be appreciated in getting this problem resolved so I may download Avast and have an up to date antivirus program on my OLD computer for the remainder of 2009.

Anovice


Offline Tech

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Re: Can't install Avast 4.8 Home
« Reply #1 on: May 11, 2009, 09:57:54 PM »
Download it from avast site and not from CNET.
Also, I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there.
4. Boot.
5. Install again the latest avast! version.
6. Boot.
7. Check and post the results.
« Last Edit: May 12, 2009, 05:53:51 PM by Tech »
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Offline Anovice

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Re: Can't install Avast 4.8 Home
« Reply #2 on: May 12, 2009, 03:25:03 PM »
Same thing, albeit the setup log appears to be shorter :-(

I followed all instructions, but would like to mention that that I went to Control Panel then Add/Remove Programs and Avast was not there. I just looked again after trying to install from the avast site and again it is not there. So I now assume there is nothing to uninstall as it does not appear that it is installing in the first place.

I have the avast_home_setup icon on my desktop, but the same thing happens. I open it...click next "Downloading Packages" "Downloading file: setupeng.exe"...starts downloading and about 35% through, I get the message "There was an error while completing the setup process" "View setup log".

12.05.2009 10:08:56 general: Started: 12.05.2009, 10:08:56
12.05.2009 10:08:56 system: Operating system: Windows98 ver 4.10, build 2222 [ A ]
12.05.2009 10:08:56 system: Memory: 100% load. Phys:1284/187688K free, Page:1571872/1909460K free, Virt:2074560/2093056K free
12.05.2009 10:08:56 system: Computer WinName: DEFAULT
12.05.2009 10:08:56 system: Windows Net User: (my name)
12.05.2009 10:08:56 general: Old version: ffffffff (-1)
12.05.2009 10:08:56 system: Using temp: C:\windows\TEMP\_av_inet.tm~a81011 (10734M free)
12.05.2009 10:08:56 internet: SYNCER: Type: use IE settings
12.05.2009 10:08:56 internet: SYNCER: Auth: another authentication, use WinInet
12.05.2009 10:08:56 general: Install check: Program folder does NOT exist in registry
12.05.2009 10:08:56 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
12.05.2009 10:09:17 general: progress thread start
12.05.2009 10:09:17 general: Destination: C:\windows\TEMP\_av_inet.tm~a81011
12.05.2009 10:09:17 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
12.05.2009 10:43:03 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
12.05.2009 10:43:03 general: Download finished from server download665.avast.com, result: 0x20000004, server response: 12029
12.05.2009 10:43:03 general: Stats download665.avast.com, server response: 536870916
12.05.2009 10:43:05 general: POST result: 0x20000004, server response: 0


I wonder if I should go back and burn a disc using the avast site.

Anovice

Offline Forejt

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Re: Can't install Avast 4.8 Home
« Reply #3 on: May 12, 2009, 04:56:30 PM »
On the first page of setup wizard, press "Proxy settings" button and select No proxy (direct connection).
Then press Next to continue.

Offline Tech

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Re: Can't install Avast 4.8 Home
« Reply #4 on: May 12, 2009, 05:52:34 PM »
On the first page of setup wizard, press "Proxy settings" button and select No proxy (direct connection).
Then press Next to continue.
Why does the auto-detection fail is some scenarios?
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Offline Anovice

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Re: Can't install Avast 4.8 Home
« Reply #5 on: May 13, 2009, 04:25:49 PM »
I tried by selecting No proxy (direct connection) and that too did not work. Here is the log:

13.05.2009 11:28:00 general: Started: 13.05.2009, 11:28:00
13.05.2009 11:28:00 system: Operating system: Windows98 ver 4.10, build 2222 [ A ]
13.05.2009 11:28:00 system: Memory: 100% load. Phys:296/187688K free, Page:1637876/1909460K free, Virt:2074560/2093056K free
13.05.2009 11:28:00 system: Computer WinName: DEFAULT
13.05.2009 11:28:00 system: Windows Net User: (my name)
13.05.2009 11:28:00 general: Old version: ffffffff (-1)
13.05.2009 11:28:00 system: Using temp: C:\windows\TEMP\_av_inet.tm~a70529 (10799M free)
13.05.2009 11:28:00 internet: SYNCER: Type: use IE settings
13.05.2009 11:28:00 internet: SYNCER: Auth: another authentication, use WinInet
13.05.2009 11:28:00 general: Install check: Program folder does NOT exist in registry
13.05.2009 11:28:00 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
13.05.2009 11:28:06 internet: SYNCER: Type: no proxy
13.05.2009 11:28:06 internet: SYNCER: Auth: no authentication
13.05.2009 11:28:06 general: progress thread start
13.05.2009 11:28:06 general: Destination: C:\windows\TEMP\_av_inet.tm~a70529
13.05.2009 11:28:06 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
13.05.2009 11:28:06 internet: HttpGetWinsock(http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng)
13.05.2009 11:28:14 internet: HttpGetWinsock(http://files.avast.com/iavs4pro/setupeng.exe)
13.05.2009 11:28:18 internet: HttpGetWinsock(http://download680.avast.com/iavs4pro/setupeng.exe)
13.05.2009 11:42:16 internet: ERROR:HttpGetWinsock, catch returned 0x00002742
13.05.2009 11:42:21 internet: HttpGetWinsock(http://download680.avast.com/iavs4pro/setupeng.exe)
13.05.2009 11:42:22 internet: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002742
13.05.2009 11:42:22 general: Download finished from server download680.avast.com, result: 0x20000004, server response: 10050
13.05.2009 11:42:22 general: Stats download680.avast.com, server response: 536870916
13.05.2009 11:42:22 general: POST result: 0x20000004, server response: 0

Offline Forejt

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Re: Can't install Avast 4.8 Home
« Reply #6 on: May 13, 2009, 04:34:13 PM »
Can you send me log from hijackthis?
Download the program here:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis
Then run it and press button "Do a system scan and save a logfile", then send the generated hijackthis.log (you can send it just to my email).

It might be caused by incorrect uninstall of previous security software, or even possibly by some malware.

Alternatively you can download full setup on our website, just press download next to your desired language version:
http://www.avast.com/eng/download-avast-home.html

Offline Forejt

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Re: Can't install Avast 4.8 Home
« Reply #7 on: May 13, 2009, 04:38:49 PM »
On the first page of setup wizard, press "Proxy settings" button and select No proxy (direct connection).
Then press Next to continue.
Why does the auto-detection fail is some scenarios?

Setup uses 2 different download engines - wininet.dll (used by IE, it's the auto-detect setting) or winsock (direct connection).
Usually direct connection (winsock) helps for users with ADSL connection where the wininet engine fails (we don't know why  :-[)
Also, some malware can install as wininet proxy and when it detects connection to our servers, the downloaded stream returns just a file filled with zeros instead of real data. Setting direct connection bypasses this too.

Offline spg SCOTT

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Re: Can't install Avast 4.8 Home
« Reply #8 on: May 13, 2009, 04:40:16 PM »
It might be caused by incorrect uninstall of previous security software

Have you tried using the AVG removal tool?
As Forejt mentions above, could be related...

-Scott-
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Re: Can't install Avast 4.8 Home
« Reply #9 on: May 13, 2009, 07:51:33 PM »
Thanks Forejt for the explanation. Stored for further info to the users.
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Offline Anovice

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Re: Can't install Avast 4.8 Home
« Reply #10 on: May 14, 2009, 02:36:29 PM »
Scott,

I am scared to death to uninstall AVG at this time. While as of a few weeks ago it is no longer being supported (no more updates), at least I have the antivirus protection without the updates. And, as mentioned, I am just trying to get through 2009. If I uninstall AVG now and continue not to be able to download avast, then I am completely vulnerable.

Next I will try as Foreijt suggests (even though I think I already tried that), downloading full set up at:

http://www.avast.com/eng/download-avast-home.html

By the way, I use Internet Explorer, but mostly an old version of Mozilla. Could the problem be with that?

I will be back :(

Anovice

Offline spg SCOTT

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Re: Can't install Avast 4.8 Home
« Reply #11 on: May 14, 2009, 05:14:23 PM »
Scott,

I am scared to death to uninstall AVG at this time. While as of a few weeks ago it is no longer being supported (no more updates), at least I have the antivirus protection without the updates. And, as mentioned, I am just trying to get through 2009. If I uninstall AVG now and continue not to be able to download avast, then I am completely vulnerable.
Are you saying that you are trying to install Avast! with AVG already installed ???
This very likely conflict could well be the source of your problems.

Quote
Next I will try as Foreijt suggests (even though I think I already tried that), downloading full set up at:

http://www.avast.com/eng/download-avast-home.html

Also make sure you follow the other part of his advice(this could well be very advantageous):
Can you send me log from hijackthis?
Download the program here:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis
Then run it and press button "Do a system scan and save a logfile", then send the generated hijackthis.log (you can send it just to my email).

Also, I don't think that IE or FF could be the problem

Hope this helps,

-Scott-

“There is a computer disease that anybody who works with computers knows about. It's a very serious disease and it interferes completely with the work. The trouble with computers is that you 'play' with them!”Richard Feynman

Offline Tech

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Re: Can't install Avast 4.8 Home
« Reply #12 on: May 14, 2009, 08:01:22 PM »
at least I have the antivirus protection without the updates
An antivirus without updates is more or less useless... it will just take space, use resources, but won't protect...
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