can anyone help

[jimp]

Hi all, i"am new to the site and can"t find an answer to my query. I have downloaded a game from BIGFISH and can"t play it, on start up i get an access violation, i have done the upgrades they said but no good.They now say to put bigfish on avast safe list but i can"t find one. can anyone help. cheers jimp.

[DavidR]

If avast isn't detecting it as infected ?

Then there is little point in adding it to the exclusions lists as that will have no impact at all. avast! scans and alerts to infection, but it doesn't block, so there is something else going on.

What is the full text of the access violation error ?
Unless it were accessing avast's files or registry entries then avast wouldn't be involved in an access violation (IMHO).

Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?