Chrash at startup

[wojtas]

I know this is reposting, but all methods I've tried failed.
Avast crashes after startup and it has something to do with ashSimpl..
I did change OBDC to XML and downloaded all Windows XP updates. When Avast was launching I skipped memory test but it all didn't work.
If there is another way to solve that problem please let me know.

[igor]

What is the exact problem?

[wojtas]

It's my translation form polish:

Instruction from "0x01b2328d" refers to memory adress "0x00000000".
Memory could not be "written".

And this is in avast support mail:

avast! has generated unhandled exception (crash report follows).
Program version: Apr2004 (4.1.396)
User Info: aerwer

Crash list of Avast Antivirus, v.4.1.396
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

------------------
System Information
------------------
Time of this report: 2004-05-19, 15:20:31
      Computer name: KOMPUTERWOJTASA
   Operating System: Microsoft Windows XP Professional (Build 2600) Dodatek Service Pack. 1
          Processor: AMD Athlon(tm) XP 2000+, MMX, ~1665Mhz
      System memory: 261616 KB (installed), 59428 KB (available), 2097024 KB (virtual)
           Language: 0415-0415-0415-0415 (SLangID, SLCID, ULangID, ULCID), 0415-0415 (SUILang, UUILang)


------------
Fault source
------------
C:\Program Files\Alwil Software\Avast4\ashSimpl.exe caused an Access Violation at location 01b2328d in module itss.dll Writing to location 00000000.

-----------
Crash place
-----------

      0x1B23251: 28 FF 8B 4F 48 83 E9 14 89 4E 1C 50 8B CF E8 84 E1 FF FF FF     (˙‹OHƒé.‰N.P‹Ďč„á˙˙˙
      0x1B23265: 75 08 56 EB 3B 3B 77 50 8B 5D 0C 75 24 83 FE 01 8B CF 8D 45     u.Vë;;wP‹].u$ƒţ.‹Ď.E
      0x1B23279: FC 76 05 FF 77 54 EB 03 FF 77 58 50 E8 0D FA FF FF 8B 45 FC     üv.˙wTë.˙wXPč.ú˙˙‹Eü
   => 0x1B2328D: 83 08 10 4E 89 04 B3 EB 01 4E 85 F6 8B 04 B3 89 45 FC 75 0D     ƒ..N‰.łë.N…ö‹.ł‰Eüu.
      0x1B232A1: FF 75 08 50 8B CF E8 61 F5 FF FF EB 43 8D 4D 0C 51 FF 75 08     ˙u.P‹Ďčaő˙˙ëC.M.Q˙u.
      0x1B232B5: 8B CF 50 E8 F0 FA FF FF 85 C0 7C 30 3B 75 10 74 2B FF 75 0C     ‹ĎPčđú˙˙…Ŕ|0;u.t+˙u.
      0x1B232C9: 8D 45 FC 50 8B CF E8 C3 F9 FF FF 85 C0 7C 19 8B 45 FC 83 08     .EüP‹ĎčĂů˙˙…Ŕ|.‹Eüƒ.

      0x1B23259: 894E1C                  mov   ds:[esi]+1C, ecx
      0x1B2325C: 50                      push   eax
      0x1B2325D: 8BCF                    mov   ecx, edi
      0x1B2325F: E884E1FFFF              call   -FFFFE184
      0x1B23264: FF7508                  push   ds:[ebp]+08
      0x1B23267: 56                      push   esi
      0x1B23268: EB3B                    jmp   +3B
      0x1B2326A: 3B7750                  cmp   esi, ds:[edi]+50
      0x1B2326D: 8B5D0C                  mov   ebx, ds:[ebp]+0C
      0x1B23270: 7524                    jnz   +24
      0x1B23272: 83FE01                  cmp   esi, 0x1
      0x1B23275: 8BCF                    mov   ecx, edi
      0x1B23277: 8D45FC                  lea   eax, ds:[ebp]+FFFFFFFC
      0x1B2327A: 7605                    jbe   +5
      0x1B2327C: FF7754                  push   ds:[edi]+54
      0x1B2327F: EB03                    jmp   +3
      0x1B23281: FF7758                  push   ds:[edi]+58
      0x1B23284: 50                      push   eax
      0x1B23285: E80DFAFFFF              call   -FFFFFA0D
      0x1B2328A: 8B45FC                  mov   eax, ds:[ebp]+FFFFFFFC
   => 0x1B2328D: 830810                  or   ds:[eax], 0x10
      0x1B23290: 4E                      dec   esi
      0x1B23291: 8904B3                  mov   ds:[ebx]+(04 * [esi]), eax
      0x1B23294: EB01                    jmp   +1
      0x1B23296: 4E                      dec   esi
      0x1B23297: 85F6                    test   esi, esi
      0x1B23299: 8B04B3                  mov   eax, ds:[ebx]+(04 * [esi])
      0x1B2329C: 8945FC                  mov   ds:[ebp]+FFFFFFFC, eax
      0x1B2329F: 750D                    jnz   +D
      0x1B232A1: FF7508                  push   ds:[ebp]+08
      0x1B232A4: 50                      push   eax
      0x1B232A5: 8BCF                    mov   ecx, edi
      0x1B232A7: E861F5FFFF              call   -FFFFF561
      0x1B232AC: EB43                    jmp   +43
      0x1B232AE: 8D4D0C                  lea   ecx, ds:[ebp]+0C
      0x1B232B1: 51                      push   ecx
      0x1B232B2: FF7508                  push   ds:[ebp]+08
      0x1B232B5: 8BCF                    mov   ecx, edi
      0x1B232B7: 50                      push   eax
      0x1B232B8: E8F0FAFFFF              call   -FFFFFAF0

----------------
Register content
----------------
EAX=00000000 EBX=01AAE8D8 ECX=01AAE8BC EDX=00000000 ESI=00000001 EDI=001928B0
EIP=01B2328D ESP=01AAE8B0 EBP=01AAE8C0 IOPL=0         NV UP EI PL ZR NA PO NC
CS=001B  SS=0023  DS=0023  ES=0023  FS=0038  GS=0000             FLG=00010246

[igor]

Did you try the hint given in this thread?

(I really don't know if the updated HTML Help component is included in common WinXP updates).

[wojtas]

No I didn't.
I'm going to reinstall avast, but firstly I will download html help update, Hope it helps!

[wojtas]

I found these in avast log viewer:


In errors section:
18.05.2004 10:05:20
KOMPUTERWOJTASA\Wojtas   5644   
During the parsing of
C:\Program Files\Alwil Software\Avast4\DATA\avast4.xml XML document, following error occurred: C.  

In info section:
19.05.2004 15:41:47   
KOMPUTERWOJTASA\Wojtas   5172   
aswSplash - program run information: CaswAvastDlg::OnInitDialog() - timer is active.  

19.05.2004 15:41:47   
KOMPUTERWOJTASA\Wojtas   5172   
aswSplash - program run information: CaswAvastDlg::OnTimer() - Test memory started..  

19.05.2004 15:42:29   
KOMPUTERWOJTASA\Wojtas   5172   
aswSplash - program run information: ScanWithThread() - thread completed.  

19.05.2004 15:42:30   
KOMPUTERWOJTASA\Wojtas   5172   
aswSplash - program run information: CaswAvastDlg::OnCancel().  

19.05.2004 15:42:30   
KOMPUTERWOJTASA\Wojtas   5172   
aswSplash - program run information: CaswAvastDlg::RunMainApplication().  

19.05.2004 15:42:34   
KOMPUTERWOJTASA\Wojtas   5200   
ASWSIMPLE program run information: Initialization of libraries is correct.  

19.05.2004 15:42:34   
KOMPUTERWOJTASA\Wojtas   5200   
ASWSIMPLE program run information: CaswSimplePos::LoadWindowMove() failed.  

19.05.2004 15:42:34   
KOMPUTERWOJTASA\Wojtas   5200   
ASWSIMPLE program run information: CaswSimpleDlg::SkinCorrect() > LoadSkinObjects() is called.  

19.05.2004 15:44:16   
KOMPUTERWOJTASA\Wojtas   5260   
aswLogViewer - program run information: CLogListView::OnExportSelectedLines() is called.  

19.05.2004 15:44:19   
KOMPUTERWOJTASA\Wojtas   5260   
aswLogViewer - program run information: CLogListView::OnEditFilter() is called.  

19.05.2004 15:44:20   
KOMPUTERWOJTASA\Wojtas   5260   
aswLogViewer - program run information: CaswLogFilterDlg::OnInitDialog() is called.  

19.05.2004 15:44:22   
KOMPUTERWOJTASA\Wojtas   5260   
aswLogViewer - program run information: CaswLogFilterDlg::OnBnClickedOk() is called.  

19.05.2004 15:44:24   
KOMPUTERWOJTASA\Wojtas   5260   
aswLogViewer - program run information: CLogListView::OnExportSelectedLines() is called.  

[wojtas]

After installing htlm update (which wasn't up-to-date) and reinstalling avast it still doesn't work.
I