Package is Broken

[Christiaan]

When I update my AVAST is says that my package is broken.   

I have uninstalled avast and tried the newest one, but it is still saying the same.

Here is my package log
18.03.2009 07:34:52 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
18.03.2009 07:34:52 internet: SYNCER: Type: use IE settings
18.03.2009 07:34:52 internet: SYNCER: Auth: another authentication, use WinInet
18.03.2009 07:34:52 package: Part prg_av_pro-537 is installed
18.03.2009 07:34:52 package: Part vps-9020501 is installed
18.03.2009 07:34:52 package: Part news-4e is installed
18.03.2009 07:34:52 package: Part setup_av_pro-537 is installed
18.03.2009 07:34:52 package: Part jrog-dd is installed
18.03.2009 07:34:52 internet: SYNCER: Type: use IE settings
18.03.2009 07:34:52 internet: SYNCER: Auth: another authentication, use WinInet
18.03.2009 07:34:52 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
18.03.2009 07:34:53 internet: Used server: http://74.54.217.178/iavs4x
18.03.2009 07:34:53 internet: Used server: http://74.54.217.178/iavs4x
18.03.2009 07:34:53 package: Download servers.def, servers.def.vpu failed with error 0x20000011.
18.03.2009 07:34:53 internet: Used server: http://74.54.217.178/iavs4x
18.03.2009 07:34:53 internet: Used server: http://74.54.217.178/iavs4x
18.03.2009 07:34:53 package: Tried to download servers.def but failed with error 0x20000011.
18.03.2009 07:34:53 package: LoadAllDefs failed 0x20000011

[Lisandro]

Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

[pantaz]

I'm experiencing a similar issue, although it only occurs immediately after cold boot. It's only started happening in the past couple of months. Update works okay if I reboot, or if I initiate update manually from the system tray icon.

(Error messages and log files attached.)

[DavidR]

Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

What is your Internet Connection method, broadband, dial-up ?

[Lisandro]

Please check if the file C:\Program Files\Alwil Software\Avast4\Setup\servers.def is displayed correctly, it should contain [servers] on the first line.

You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder, disabling the avast self-defense module first.

How do you connect to internet, is it ADSL? And do you have other computers with working avast updates using the same connection?

Try to open avast settings - Update (Connections), press Proxy button, and select Direct connection, press OK to confirm. Then try to start iAVS update manually again.

[pantaz]

Please check if the file C:\Program Files\Alwil Software\Avast4\Setup\servers.def is displayed correctly, it should contain [servers] on the first line.

I downloaded and compared http://files.avast.com/iavs4x/servers.def with my local file. No difference.

How do you connect to internet, is it ADSL?

ADSL - "always on" connection (static IP).

And do you have other computers with working avast updates using the same connection?

Nope.

Try to open avast settings - Update (Connections), press Proxy button, and select Direct connection, press OK to confirm. Then try to start iAVS update manually again.

I've verified the settings time and again. Screenshots attached.

Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

I'll try this, and let you know the results.

[Lisandro]

Maybe you should try an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there.
4. Boot.
5. Install again the latest avast! version.
6. Boot.
7. Check and post the results.

[pantaz]

Maybe you should try an installation from the scratch:...

The "repair" procedure did not help, so yeah, I guess full R&R is next.   

[pantaz]

I downloaded the latest version, uninstalled Avast, rebooted and installed fresh.

No errors for the past two weeks!