Author Topic: Error in the help files  (Read 2397 times)

0 Members and 1 Guest are viewing this topic.

Offline vyruz87

  • Newbie
  • *
  • Posts: 3
Error in the help files
« on: May 31, 2009, 09:15:40 AM »
hi, i downloaded the english pack of avast 4.8 and i the help file i'm getting an error.

Specific:-
its the hep file CheckListSimple.chm whenever i disable the introduction option which shows the 5 steps and tips of avast i get a script error and it says to debug it whenever i check the box that say "don't show this window next time" please tell me wat to do or should i redownload avast again or what should i do.

Thank you hope to recieve a reply soon.

Offline +AdDicT+

  • Anime Otaku!
  • Advanced Poster
  • **
  • Posts: 710
  • Defense is the best offense!
    • Watch anime^^
Re: Error in the help files
« Reply #1 on: May 31, 2009, 01:24:45 PM »
Uninstalling the current avast! and installing the latest version of avast! home is an option^^

U should try it^^

-AnimeLover^^ :)
Currently watching: Detective Conan, Maoyuu Mao Yuusha, and many others!
Avast 9.x Free, Windows Firewall, Firefox 24.x, Win 7 Ultimate
Last updated: Oct 24, 2013

Offline .: L' arc :.

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 1780
  • Thinking with Portals
Re: Error in the help files
« Reply #2 on: May 31, 2009, 01:37:54 PM »
-= You may do what cinchez said via:

Control Panel --> Add/Remove Programs --> Avast [Change or Remove] --> Repair

Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1

Offline vyruz87

  • Newbie
  • *
  • Posts: 3
Re: Error in the help files
« Reply #3 on: June 03, 2009, 05:03:28 PM »
first thing:- Thank you for replying  ::)

and yea i tried uninstalling and reinstalling clearing reg files and ll also i reinstalled windows again thinking i must have some windows problem but still i have that problem.

i installed the latest 4.8.

Actually the scanerio is such: i downloaded AVG uninstalled avast now when i wanna roll back avast suddenly gives this help file problem also the software does not allow me to delete the file.

any more help pls  :)

Offline .: L' arc :.

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 1780
  • Thinking with Portals
Re: Error in the help files
« Reply #4 on: June 04, 2009, 04:19:23 AM »
-= You may use AVG Remover to remove all remnants of AVG which may affect avast..
Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67249
Re: Error in the help files
« Reply #5 on: June 04, 2009, 02:49:10 PM »
After you got rid of AVG (and its remains), I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there.
4. Boot.
5. Download, save and install the latest avast! version. It will be good to accept the boot time scanning on next boot.
6. Boot.
7. Check and post the results.
The best things in life are free.