Author Topic: web shield slows/stops browsing  (Read 11963 times)

0 Members and 1 Guest are viewing this topic.

bahman2000

  • Guest
Re: web shield slows/stops browsing
« Reply #15 on: June 01, 2009, 11:33:30 AM »
No probs with the HJT, just need to get my hands on that machine - it's my neighbors, he just bought it and gave it to me to set it up for him; i spent 3 days trying every single iteration of this avast issue; this whole ordeal makes me feel bad about taking his time and recommending a product that hinders his experience :(

You say this affects a very small amount of users... do a search on this forum for Browsing. Dozens of threads, lots of blame on Zone Alarm or McAfee or AVG; no effective solutions :( If there was one, I am sure you'd proudly tag it FIXED and make it sticky!

An average user just gives up and switches products, only 0.01% can be bothered with seeking help on the forums, of those maybe 10% are patient enough with the "remove this, clean that, reinstall, reformat..." back and forth, that doesn't seem to lead anywhere.

bahman2000

  • Guest
Re: web shield slows/stops browsing
« Reply #16 on: June 01, 2009, 12:40:56 PM »
HJT log hopefully attached to this message.
« Last Edit: June 01, 2009, 01:07:30 PM by bahman2000 »

YoKenny

  • Guest
Re: web shield slows/stops browsing
« Reply #17 on: June 01, 2009, 12:53:00 PM »
See:
http://www.superantispyware.com/definition/mswsock2

Suspicious:
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock2.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock2.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock2.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock2.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock2.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock2.dll

Download SUPERAntiSpyware then update it then run a scan.

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 86912
  • No support PMs thanks
Re: web shield slows/stops browsing
« Reply #18 on: June 01, 2009, 06:01:30 PM »
Yes looks like that system is already infected, also see http://www.systemlookup.com/search.php?type=filename&client=malwaresearch-ff&search=mswsock2.dll.

Check the suspect file/s at: VirusTotal - Multi engine on-line virus scanner and report the findings here in the topic, the URL in the Address bar of the VT results page.

If multiple scanners detect this and avast doesn't - Send the sample to virus@avast.com zipped and password protected with the password in email body, a reference to this topic (give URL) and undetected malware in the subject.
 
Or you can also add the file to the User Files (File, Add) section of the avast chest (if it isn't already there) where it can do no harm and send it from there. A copy of the file/s will remain in the original location, so you will need to take further action and can remove/rename that.
 
Send it from the User Files section of the chest (select the file, right click, email to Alwil Software). It will be uploaded (not actually emailed) to avast when the next avast auto (or manual) update is done.
« Last Edit: June 01, 2009, 06:03:01 PM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

bahman2000

  • Guest
Re: web shield slows/stops browsing
« Reply #19 on: June 01, 2009, 10:40:23 PM »
See:
http://www.superantispyware.com/definition/mswsock2

Suspicious:
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock2.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock2.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock2.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock2.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock2.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock2.dll

Download SUPERAntiSpyware then update it then run a scan.

Did that. One was sitting in %windir%\system32\ and was running too. Removed, afterwards my Broadcom wifi connects but can no longer negotiate an IP address. HJT log attached.

I restored the file for now.

Offline lukor

  • Administrator
  • Super Poster
  • ***
  • Posts: 1885
    • AVAST Software
Re: web shield slows/stops browsing
« Reply #20 on: June 03, 2009, 11:25:36 PM »
You also try to run the following command to restore default LSP configuration in Winsock.

Start Command Line window (Press START button, click start, type "cmd" and press enter)

type:

netsh winsock reset

(and press enter)

It should reset the Winsock LSP catalog to the default state, removing possibly reference to deleted malware and returning there possible deleted entries - this may help.

bahman2000

  • Guest
Re: web shield slows/stops browsing
« Reply #21 on: June 11, 2009, 06:12:58 PM »
You also try to run the following command to restore default LSP configuration in Winsock.

Start Command Line window (Press START button, click start, type "cmd" and press enter)

type:

netsh winsock reset

(and press enter)

It should reset the Winsock LSP catalog to the default state, removing possibly reference to deleted malware and returning there possible deleted entries - this may help.

I updated the super-duper-antispyware, removed the detected files.

Thanks to the above I was able to regain wifi connectivity.

Uploaded the suspect file to VirusTotal. 0/39 hits.
http://www.virustotal.com/ru/analisis/2d62bba2e9012e4baa23a07942836a9e02edcc8d6a1a9b4b2c8dc4240a2d9129-1244733307

Since zero out of 39 utilities said this was a virus, should I report a False Positive to SuperAntiSpyware?

Enabled Web Shield. Kills my browsing.

Disabled Web Shield.

Any more ideas?
« Last Edit: June 11, 2009, 08:42:19 PM by bahman2000 »

bahman2000

  • Guest
Re: web shield slows/stops browsing
« Reply #22 on: June 12, 2009, 04:39:50 PM »
there are about 10 related threads just on the first two pages of this forum.

there are dozens that have been left to age.

there is less than a handful of those where the user said: great, my issue has been fixed !


what needs to be done for this issue to be seriously looked at by avast product engineering?

what is a good alternative to avast? avg? avira?

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67235
Re: web shield slows/stops browsing
« Reply #23 on: June 12, 2009, 04:43:22 PM »
what is a good alternative to avast? avg? avira?
Avira is better than AVG, imho.
The best things in life are free.

onlysomeone

  • Guest
Re: web shield slows/stops browsing
« Reply #24 on: June 12, 2009, 04:55:27 PM »
what is a good alternative to avast? avg? avira?
Avira is better than AVG, imho.

AVG has bad detection rates...
Avira has very annoying pop-up advertisement... but good detection rates...
So the best one for sure would be avast! (a very good detection rate and no pop-up-ads...) ;)

bahman2000

  • Guest
Re: web shield slows/stops browsing
« Reply #25 on: June 12, 2009, 05:11:30 PM »
what is a good alternative to avast? avg? avira?
Avira is better than AVG, imho.

AVG has bad detection rates...
Avira has very annoying pop-up advertisement... but good detection rates...
So the best one for sure would be avast! (a very good detection rate and no pop-up-ads...) ;)

let's operate on the apparent conclusion that avast unfortunately does not work for me and many others !

Offline mkis

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 1618
Re: web shield slows/stops browsing
« Reply #26 on: June 12, 2009, 05:16:09 PM »
Quote
there are about 10 related threads just on the first two pages of this forum.

there are dozens that have been left to age.

there is less than a handful of those where the user said: great, my issue has been fixed !


On the contrary.

You really have to speak for yourself.
Avast7 Free, MBAM (on demand), MVPS Hosts

Intel DG41TY, Windows 7 Ultimate, IE9, Google Chrome, 4 GB ram, Secunia PSI, ccleaner, Foxit Reader, Faststone Image viewer, MWSnap.

YoKenny

  • Guest
Re: web shield slows/stops browsing
« Reply #27 on: June 12, 2009, 10:00:18 PM »
let's operate on the apparent conclusion that avast unfortunately does not work for me and many others !

avast! celebrates 80 million registered users:
http://www.avast.com/eng/news.html

Sorry avast! does not work for you.