Author Topic: simple question really....  (Read 2015 times)

0 Members and 1 Guest are viewing this topic.

Dynamike

  • Guest
simple question really....
« on: June 11, 2009, 05:15:02 AM »
Is there any one setting in avast home that could be preventing a remote assistance connection from being made.
Both computers are running Windows XP Pro

Offline alanrf

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3868
  • Just an avast user
Re: simple question really....
« Reply #1 on: June 11, 2009, 05:46:29 AM »
I just ask you to take my word that avast is not involved in any way in preventing a remote connection assistance being made.  I have gone through this so many times with the folks I support on avast. 

Typically it is Microsoft system settings needed to allow remote assistance and, even more important if behind routers, the right services running on the systems and routers that support Universal Plug-n-Play.

CharleyO

  • Guest
Re: simple question really....
« Reply #2 on: June 11, 2009, 08:18:56 AM »
***

Welcome to the forums, Dynamike.   :)

As Alan explained above, avast has nothing to do with preventing a remote assistance connection from being made. this is something controlled by the OS. Here is how to do this in XP:

http://support.microsoft.com/kb/306496

It is an easy find using ... turn off XP remote assistance ... as the search string in your favorite search engine.


***