Author Topic: Help needed for a friend...  (Read 3143 times)

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Dreampainter

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Help needed for a friend...
« on: June 20, 2009, 08:33:13 PM »
Hello, I am not sure where to post this, as I am a new member here, so please point me in the correct direction.
 ???
I am writing on behalf of a friend who is having serious issues with her Avast! She said the registration expired, and I directed her to get a new key for it...she did that and entered it in the proper place but her blue ball icon with the *A* on it has a red circle witha  line through it.....she has tried to unistall but gets an a strage error message when she tries to uninstall. I cannot remember the name of the error...sorry...anyway she wants to uninstall so she can do a clean download/reinstall....what can we do to alleviate the problem??? Mind you, she is NOT computer literate  :o and messes things up as easy as doing them right... I do what I can to help her...
Thanks for any aid you can give us.

wpn

  • Guest
Re: Help needed for a friend...
« Reply #1 on: June 20, 2009, 11:31:38 PM »
hi there

its not hte right forum, u have to be in the avast! 4.x Home/Pro forum....

you have to download this tool: http://www.avast.com/eng/avast-uninstall-utility.html  and reboot and install