Author Topic: windows explorer stopped working  (Read 2897 times)

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cyberpwner

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windows explorer stopped working
« on: July 18, 2009, 05:14:06 PM »
lately i have been having this error "windows explorer stopped working" randomly, is anybody else having this problem with pro 4.8 on vista sp2?
i have a hunch thats its either avast or firefox 3.5

Problem Event Name:   APPCRASH
Application Name:   Explorer.EXE
Application Version:   6.0.6002.18005
Application Timestamp:   49e02a1e
Fault Module Name:   StackHash_b7c9
Fault Module Version:   6.0.6002.18005
Fault Module Timestamp:   49e0421d
Exception Code:   c0000374
Exception Offset:   00000000000aef37
OS Version:   6.0.6002.2.2.0.768.3
Locale ID:   1033
Additional Information 1:   b7c9
Additional Information 2:   3b2a76247211a4b2385df871ec0b0043
Additional Information 3:   283b
Additional Information 4:   aa75f8be36724ee950261af3895cc1e2

i also get alot of ntdll.dll

Offline Lisandro

  • Avast team
  • Certainly Bot
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  • Posts: 67198
Re: windows explorer stopped working
« Reply #1 on: July 18, 2009, 05:42:41 PM »
Does not seem to be related with avast.
Maybe they have time to look on it.

Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis. There is also C:\Windows\Memory.dmp file.
Better if you can compress (zip) them and add some information about the BSOD and the link for this thread.  ;)

Send an email to: vlk (at) avast.com
Or upload it to this anonymous ftp server: ftp://ftp.asw.cz/incoming
Post here what you've chosen.

Disable Automatic Restart:
System Properties > Advanced > [Startup and Recovery]Settings
Remove the checkmark from "Automatically Restart" in the System Failure section.

Maybe you need to create a manual dump: when the machine is in stalled state (or explorer crashed), hold down the rightmost CTRL key, and press the SCROLL LOCK key twice. This will cause a machine to 'blue-screen' and dump of memory will start.
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