Author Topic: Can't install???? Error (error log in post)  (Read 2304 times)

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Offline chaiyz

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Can't install???? Error (error log in post)
« on: July 23, 2009, 03:33:16 PM »
I've been using Avast for the past 2 years and love it.  I use pro at my home and have never really had any issues.
Last week my gf started having problems on her computer at her house and she was using symanticAV.  I went over, downloaded
AvastFree, installed it and it launched and was able to find viruses in startup but would not remove them, I believe because when restarted the symantic took over.
Anyway, I was gone for 2 weeks, last night I decieded to fix it.  I first went to uninstall symantic using the norton removal tool.  I noticed I couldn't find avast in the add/remove control panel though and she has an active virus.  I downloaded it again and it won't install.  Now, I've removed norton with the removal tool and I'm now stuck.
Here's the installer log from the last attempt.  Anyone know what I'm doing wrong?


Well, since you can only post 1000 characters, I will add them to this post.  What a PITA!!!!

Offline chaiyz

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Re: Can't install???? Error (error log in post)
« Reply #1 on: July 23, 2009, 03:34:35 PM »
23.07.2009 09:33:23 general: Started: 23.07.2009, 09:33:23
23.07.2009 09:33:23 general: Running setup_av_pro-537 (1335)
23.07.2009 09:33:23 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
23.07.2009 09:33:23 system: Memory: 47% load. Phys:613236/1178016K free, Page:1930008/2427740K free, Virt:2069344/2097024K free
23.07.2009 09:33:23 system: Computer WinName: JESSICA
23.07.2009 09:33:23 system: Windows Net User: JESSICA\New Wave Digital
23.07.2009 09:33:23 general: Cmdline: /sfx /sfxstorage "C:\DOCUME~1\NEWWAV~1.JES\LOCALS~1\Temp\_av_sfx.tm~a02568"  /srcpath "C:\DOCUME~1\NEWWAV~1.JES\Desktop" /sfxname "setupeng"
23.07.2009 09:33:23 general: DldSrc set to sfx
23.07.2009 09:33:23 general: Old version: ffffffff (-1)
23.07.2009 09:33:23 registry: Error deleting registry: Software\Alwil Software\Avast\4.0\UpdateReady (0x00000005)
23.07.2009 09:33:23 general: Install check: SetupVersion does NOT exist
23.07.2009 09:33:23 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
23.07.2009 09:33:23 registry: Get registry: Software\Microsoft\Internet Explorer\Version=8.0.6001.18702
23.07.2009 09:33:23 general: Operation set to INST_OP_INSTALL
23.07.2009 09:33:23 general: GUID: d5545aaf-0d67-4956-abce-0ad53273680d
23.07.2009 09:33:23 general: SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
23.07.2009 09:33:23 internet: SYNCER: Type: use IE settings
23.07.2009 09:33:23 internet: SYNCER: Auth: another authentication, use WinInet
23.07.2009 09:33:23 general: Entered SetupProcessPro::Do( INST_OP_INSTALL )
23.07.2009 09:33:23 general: Entered SetupProcessWin32Avast::Do( INST_OP_INSTALL )
23.07.2009 09:33:23 general: Entered SetupProcessWin32::Do( INST_OP_INSTALL )
23.07.2009 09:33:23 general: Entered SetupProcess::Do( INST_OP_INSTALL )
23.07.2009 09:33:27 file: Destination folder: C:\Program Files\Alwil Software\Avast4
23.07.2009 09:33:27 package: LoadProductVpu: C:\DOCUME~1\NEWWAV~1.JES\LOCALS~1\Temp\_av_sfx.tm~a02568\prod-av_pro.vpu
23.07.2009 09:33:27 package: LoadPartInfo: jrog = jrog-14f returned 00000000
23.07.2009 09:33:27 package: LoadPartInfo: news = news-50 returned 00000000
23.07.2009 09:33:27 package: LoadPartInfo: program = prg_av_pro-537 returned 00000000
23.07.2009 09:33:27 package: LoadPartInfo: setup = setup_av_pro-537 returned 00000000
23.07.2009 09:33:27 package: LoadPartInfo: vps = vps-9070700 returned 00000000
23.07.2009 09:33:27 package: LoadProductVpu: C:\DOCUME~1\NEWWAV~1.JES\LOCALS~1\Temp\_av_sfx.tm~a02568\prod-av_pro.vpu ended with 00000000

Offline chaiyz

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Re: Can't install???? Error (error log in post)
« Reply #2 on: July 23, 2009, 03:35:26 PM »
23.07.2009 09:33:27 package: Part prg_av_pro-537 was set to be installed
23.07.2009 09:33:27 package: Part vps-9070700 was set to be installed
23.07.2009 09:33:27 package: Part news-50 was set to be installed
23.07.2009 09:33:27 package: Part setup_av_pro-537 was set to be installed
23.07.2009 09:33:27 package: Part jrog-14f was set to be installed
23.07.2009 09:33:27 package: FilterOutExistingFiles: 154 & 0 = 154
23.07.2009 09:33:28 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package vps set to 1
23.07.2009 09:33:28 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package vpsm set to 1
23.07.2009 09:33:28 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package jrog set to 1
23.07.2009 09:33:28 package: FilterOutExistingFiles: 154 & 0 = 154
23.07.2009 09:33:28 package: FilterOutExistingFiles: 153 & 0 = 153
23.07.2009 09:33:28 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package vps set to 1
23.07.2009 09:33:28 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package vpsm set to 1
23.07.2009 09:33:28 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package jrog set to 1
23.07.2009 09:33:28 package: FilterOutExistingFiles: 153 & 0 = 153
23.07.2009 09:33:28 package: FilterOutExistingFiles: 154 & 0 = 154
23.07.2009 09:33:28 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package vps set to 1
23.07.2009 09:33:28 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package vpsm set to 1
23.07.2009 09:33:28 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package jrog set to 1
23.07.2009 09:33:28 package: FilterOutExistingFiles: 154 & 0 = 154

Offline chaiyz

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Re: Can't install???? Error (error log in post)
« Reply #3 on: July 23, 2009, 03:35:54 PM »
23.07.2009 09:33:28 general: Operation set to INST_OP_INSTALL
23.07.2009 09:33:28 package: FilterOutExistingFiles: 154 & 0 = 154
23.07.2009 09:33:28 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package vps set to 1
23.07.2009 09:33:28 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package vpsm set to 1
23.07.2009 09:33:28 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package jrog set to 1
23.07.2009 09:33:28 package: FilterOutExistingFiles: 154 & 0 = 154
23.07.2009 09:33:28 package: FilterOutExistingFiles: 154 & 0 = 154
23.07.2009 09:33:28 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package vps set to 1
23.07.2009 09:33:28 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package vpsm set to 1
23.07.2009 09:33:28 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package jrog set to 1
23.07.2009 09:33:28 package: FilterOutExistingFiles: 154 & 0 = 154
23.07.2009 09:33:28 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package vps set to 1
23.07.2009 09:33:28 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package vpsm set to 1
23.07.2009 09:33:28 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package jrog set to 1
23.07.2009 09:33:28 package: FilterOutExistingFiles: 154 & 0 = 154
23.07.2009 09:33:28 package: FilterOutExistingFiles: 154 & 0 = 154
23.07.2009 09:33:28 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package vps set to 1
23.07.2009 09:33:28 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package vpsm set to 1
23.07.2009 09:33:28 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:28 package: SetFullAsMarked: Package jrog set to 1
23.07.2009 09:33:32 general: Operation set to INST_OP_INSTALL
23.07.2009 09:33:32 package: FilterOutExistingFiles: 154 & 0 = 154

Offline chaiyz

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Re: Can't install???? Error (error log in post)
« Reply #4 on: July 23, 2009, 03:36:15 PM »
23.07.2009 09:33:32 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: SetFullAsMarked: Package vps set to 1
23.07.2009 09:33:32 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: SetFullAsMarked: Package vpsm set to 1
23.07.2009 09:33:32 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: SetFullAsMarked: Package jrog set to 1
23.07.2009 09:33:32 package: FilterOutExistingFiles: 154 & 0 = 154
23.07.2009 09:33:32 package: FilterOutExistingFiles: 154 & 0 = 154
23.07.2009 09:33:32 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: SetFullAsMarked: Package vps set to 1
23.07.2009 09:33:32 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: SetFullAsMarked: Package vpsm set to 1
23.07.2009 09:33:32 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: SetFullAsMarked: Package jrog set to 1
23.07.2009 09:33:32 package: FilterOutExistingFiles: 154 & 0 = 154
23.07.2009 09:33:32 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: SetFullAsMarked: Package vps set to 1
23.07.2009 09:33:32 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: SetFullAsMarked: Package vpsm set to 1
23.07.2009 09:33:32 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:32 package: SetFullAsMarked: Package jrog set to 1
23.07.2009 09:33:32 package: FilterOutExistingFiles: 154 & 0 = 154
23.07.2009 09:33:33 general: Selected group: Skins
23.07.2009 09:33:33 general: Selected group: Instant Messaging
23.07.2009 09:33:33 general: Selected group: P2P Shield
23.07.2009 09:33:33 general: Selected group: Internet Mail
23.07.2009 09:33:33 general: Selected group: Outlook/Exchange
23.07.2009 09:33:33 general: Selected group: Network Shield
23.07.2009 09:33:33 general: Selected group: Web Shield
23.07.2009 09:33:33 general: Selected group: Standard Shield
23.07.2009 09:33:33 general: Selected group: English language extension
23.07.2009 09:33:33 general: Selected group: English help
23.07.2009 09:33:33 package: FilterOutExistingFiles: 154 & 0 = 154
23.07.2009 09:33:33 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:33 package: IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:33 package: SetFullAsMarked: Package vps set to 1
23.07.2009 09:33:33 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:33 package: IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
23.07.2009 09:33:33 package: SetFullAsMarked: Package vpsm set to 1
23.07.2009 09:33:33 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:33 package: IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
23.07.2009 09:33:33 package: SetFullAsMarked: Package jrog set to 1
23.07.2009 09:33:33 package: FilterOutExistingFiles: 154 & 0 = 154
23.07.2009 09:33:33 general: progress thread start
23.07.2009 09:33:33 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
23.07.2009 09:33:33 package: LoadProductVpu: C:\DOCUME~1\NEWWAV~1.JES\LOCALS~1\Temp\_av_sfx.tm~a02568\prod-av_pro.vpu
23.07.2009 09:33:33 package: LoadPartInfo: jrog = jrog-14f returned 00000000
23.07.2009 09:33:33 package: LoadPartInfo: news = news-50 returned 00000000
23.07.2009 09:33:33 package: LoadPartInfo: program = prg_av_pro-537 returned 00000000
23.07.2009 09:33:33 package: LoadPartInfo: setup = setup_av_pro-537 returned 00000000
23.07.2009 09:33:33 package: LoadPartInfo: vps = vps-9070700 returned 00000000
23.07.2009 09:33:33 package: LoadProductVpu: C:\DOCUME~1\NEWWAV~1.JES\LOCALS~1\Temp\_av_sfx.tm~a02568\prod-av_pro.vpu ended with 0000000

Offline Lisandro

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Re: Can't install???? Error (error log in post)
« Reply #5 on: July 23, 2009, 08:06:04 PM »
1) Remove NAV or Norton 360 through Add/Remove programs from Control Panel. Boot.
2) Use Norton Removal Tool for Windows 2000/XP/Vista or Norton Removal Tool for Windows 98/Me. Boot.
3) Install avast! (or repair the installation) and boot.

The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer.

Only after you got rid of Norton you can install avast.
The best things in life are free.