clean email message

[luieg1]

I set the email setting to put a message in clean and infected incomming emails.  It's not working.  There are no messages in my incomming mail.  

I have the free version.

Any advice?

[igor]

What E-mail client do you use? Did you configure the correct resident provider?

[luieg1]

I use outlook with 2 accounts: 1 POP and one IMAP.  The IMAP is the default account.

I ran the mail wizzard and set mail.messagingengine.com for my SMTP server and

pop.sbcglobal.yahoo.com for my pop3 server.

I'm not getting the clean message tag even though I set it for such.

Do you think my email is not being checked?

[igor]

Just one note:
(full) Outlook is protected by the Outlook/Exchange provider
Outlook Express is protected by the Internet Mail provider

From your post, I assume you are using Outlook Express, i.e. the Internet Mail provider. So, did you change the setting of this one (to include the notes into clean messages)?

To see if your e-mail is protected, you can open the resident protection window, select the Internet Mail provider and send/receive an e-mail. The "Last scanned" field should show you what was checked.

[luieg1]

I use outlook, not outlook express.  What should I do to get the incoming messages tagged (see above)?

[DavidR]

1st I would ensure that Outlook is shutdown, some time ago I read that even though Outlook has been closed the process is still running in the background to speed reload. Check Task Manager and ensure that the process is ended.

2nd ensure that you have the Outlook/Exchange provider enabled and ensure Internet Mail provider is terminated.

3rd run Mail Protection Wizard again.

I would also suggest that you browse the help file again on "Setting up the Mail Protection" section. You may want to do this first as it could help.

[luieg1]

If I use (full) outlook, when setting up the email exchange server, can I just use the "set up manually" or do I have to enter the SMTP and POP3 information.

[vojtech]

It doesn't matter, these settings are not used for Outlook.

Do you see avast bitmap when you start Outlook ?

[luieg1]

When I open outlook, I see a green avast pucture that shortly disappears.

I receive no tags in my incomming mail (see above).  I have set it to provide tags.

I'm not sure if my mail is being scanned.

[luieg1]

I just reset my mail settings.  I still do not see any tags.  Where will the tags be?  Do I have to change a setting on outlook to see them?

[igor]

No, the notes are simply appended to the e-mail message.

What does the "Last scanned" item in the resident protection window show when you receive an e-mail? When you turn on the insertion of the notes even into outgoing messages and send a message to yourself, is the note there?

[luieg1]

The last scan was my last email checked, so it is scanning my mail?

So it is the tags that are acting up?

[luieg1]

OK the outbound scan works, but not the inbound.

Any suggestions?

[luieg1]

just rechecked.  The inbound tag doesn't work, but the outbound does.  How will I know if I get an infected message?

[igor]

If it says the e-mail was checked, it should be OK. (You can try to send yourself Eicar test file to see the virus reaction - www.eicar.org).

Hmm... is the inboung messages option still on? I mean, was it stored correctly?

When you receive an infected message, a "Virus found!" dialog should appear.