wow, some of you missed the point here.
Your claim of over 500 million users should tell you something if they are mostly x86 users. You are missing a whole lot of people considering you are measuring your metrics world wide. 500 million is very small using world metrics.
Some also pointed out as of 2007 the number of fully 100% x64 available, need I remind you we have already passed the half way mark and are into the third quarter of 2009. (2 years ago stats is not acceptable)
I will AGREE that your product has some great potential to take a larger share of the world market, but as you said you are not interested in DEV a fully 100% 64bit architecture atm to move forward, especially with this falls lineup of O/S architecture releases.
Some have mentioned that perhaps this is not a nice way to ask/request. If you have read all the posts, it is clear and as stated again in this post, that there is no interest at this time to DEV a full 64bit version. Need i remind you that it is just this very method that has forced developers into providing the wants and needs of its customers without resting on its backside and taking us for granted. WE do have a voice and I suggest you and I and everyone else use it occasionally.
As for providing against viruses and protection etc, umm, another reminder here, so does about 130 other products out in the market place. Some are better while others are not so good.
YES, I would like to stay with this product, but already I have seen one 64bit code virus missed while Trend/Symantec/MS caught it. But this happens to all major vendors, one time Trend may miss and Symantec(shudder) catches it, just a reminder again that 64 is here and should be dealt with ASAP.
FINALLY, this A/V is a business venture, and like any other business venture, we as a consumer have the final say of a product and if the business doesn't want to heed a customers advice or request (legit or not) then said business does so at its own demise.