Author Topic: User's FAQ  (Read 251695 times)

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Offline Lisandro

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Re: User's FAQ
« Reply #135 on: September 25, 2010, 05:30:54 PM »
I can't even figure out how to POST a message in the Forum! I wanted to know why my program says Firewall not available when I have Internet Security Program.
Where the heck is the POST Question button?
- Please start a New Topic of your own.
- Go to this link, http://forum.avast.com/index.php.
- Select the avast! Free/Pro/Suite forum and click it, click the New Topic button (see image, click to expand) at the top of the list and post there.
The best things in life are free.

Offline DavidR

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Re: User's FAQ
« Reply #136 on: September 25, 2010, 05:40:48 PM »
@ Diana
Also see my reply to your other post, where the image reflects the new forum theme, http://forum.avast.com/index.php?topic=26818.msg543812#msg543812.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

hyundai

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Re: User's FAQ
« Reply #137 on: October 08, 2010, 11:11:22 AM »
Can anyone help me.

My avant anti virus icon shows an x and it says that it is in an inconsistent state.

I keep hitting fix now but nothing happens.

Does any one please know how to fix it as my membership is fully paid up.

Thanks

Offline Lisandro

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Re: User's FAQ
« Reply #138 on: October 08, 2010, 01:14:04 PM »
1. Please start a new thread of your as this will make help effort easier not mixing it with the original subject of this topic.
2. Go to http://forum.avast.com/index.php, select one of the forums (boards) there and click the "New Topic" button (see screenshot) at the top of the list and post there.
« Last Edit: October 08, 2010, 05:36:30 PM by Tech »
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greyhaired luddite

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Windows XP conflict
« Reply #139 on: November 24, 2010, 02:39:03 PM »
Hi Guys
I'm new to forums so please forgive me if this message is out of context.

I recently downloaded Avast free anti virus to my girlfriends laptop which uses windows XP.

After running a quick scan (which took around 4 hours), the system logged off and won't let me back in.

The system seems to be caught in a loop.
After switching on the computer asks me for login details.User name and password.
When these are entered a new window opens with the message 'windows is loading your personal details' then simply logs me off, returning to the logon screen.

Can anybody help please

SafeSurf

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Re: User's FAQ
« Reply #140 on: November 25, 2010, 09:58:59 AM »
@ greyhaired luddite,

I noticed you created a new thread for your issue, which was the appropriate thing to do for us to help you.  Thank you, and welcome to the forum.  :)

marilync

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Re: license
« Reply #141 on: December 04, 2010, 07:24:36 PM »
I stupidly did not save my license properly and my hard drive crashed. I have the cd but I need my license number to reinstall. help

Offline DavidR

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Re: User's FAQ
« Reply #142 on: December 04, 2010, 07:34:21 PM »
Contact sales (at) avast (dot) com and give as much information as you can, what product was purchased (and duration 1, 2 years, etc.), date of purchase (as close as you can) where purchased, email address used, etc.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline AndreaVr

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Re: User's FAQ
« Reply #143 on: December 26, 2010, 04:11:57 PM »
I wanted to knowif it is you can remove the mail icon under my nickname , reading the faqs I selected the option to hide the icon of the email in the forum but when I logged in,appears more than ever ?

spg SCOTT

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Re: User's FAQ
« Reply #144 on: December 26, 2010, 04:13:58 PM »
Again, not the right thread. Please don't post in unrelated (and old) threads, and please don't repeat the question. It just doubles the help effort.

I have answered here: http://forum.avast.com/index.php?topic=51790.msg573988#msg573988

CrissiC481

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Re: User's FAQ
« Reply #145 on: June 30, 2011, 12:00:27 AM »
I need some help!  missed my activation e-mail and now I am going to run out of trial period. I have tried everything I know to try and cannot seem to figure out how in the world to activate my subscription. Can you please help me with this?  :-[

Offline Pondus

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Re: User's FAQ
« Reply #146 on: June 30, 2011, 12:10:58 AM »
I need some help!  missed my activation e-mail and now I am going to run out of trial period. I have tried everything I know to try and cannot seem to figure out how in the world to activate my subscription. Can you please help me with this?  :-[
i guess you have the free version ?

On-line registration is very simple and it's the preferred method for all users of avast Free Antivirus 5.x installed on a computer with standard Internet connectivity. To perform on-line registration follow these steps:

http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=459#idt_01


or this

Resend Purchased License
http://www.avast.com/en-no/resend-license-paid.php
« Last Edit: June 30, 2011, 12:13:04 AM by Pondus »

prettygal

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Re: User's FAQ
« Reply #147 on: July 15, 2011, 03:17:12 PM »
Can someone please help me.  I purchase this program for two years.  The site is telling me that my trial period is up.  I never download the trial period I purchased it for two years.
What should I do?

Thanks in advance.

Offline DavidR

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Re: User's FAQ
« Reply #148 on: July 15, 2011, 03:23:04 PM »
You don't download a trial version as such, but you need to input the license file or after 30 days it will deem the 30 days unrestricted use (trial) is over. So you either need to purchase the license and enter it or uninstall the Pro version.

You should have received an email with either an attached file (license.avastlic) or a link to download it ?

That should be saved to your hard drive where you can find it again, then double click on it and avast will enter the license into the program.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Kei

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Re: User's FAQ
« Reply #149 on: July 17, 2011, 06:50:16 PM »
Heya! My question is about the Avast Forum itself: 

Is a secure login available when inputting our passwords or updating the account related page of our profiles?

Thanks!