Update fails: package is broken (prod-ais.vpx)

[KuniGunther]

Since yesterday evening (CEST) I get a "package broken" message when trying to update Avast! free. Here is the output of the update when running it via the installer:

Code: [Select]

17.06.2011 08:19:25 general: Started: 17.06.2011, 08:19:25
17.06.2011 08:19:25 general: Running setup_ais-465 (1125)
17.06.2011 08:19:25 system: Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
17.06.2011 08:19:25 system: Memory: 36% load. Phys:2600980/4110428K free, Page:4194303/4194303K free, Virt:2025592/2097024K free
17.06.2011 08:19:25 system: Computer WinName: SMOKEY
17.06.2011 08:19:25 system: Windows Net User: smokey\xxxxx
17.06.2011 08:19:25 general: Cmdline: /uninstwiz 
17.06.2011 08:19:25 general: Old version: 465 (1125)
17.06.2011 08:19:25 registry: Deleted registry: Software\AVAST Software\Avast\UpdateReady
17.06.2011 08:19:25 system: Using temp: C:\Users\xxxxx\AppData\Local\Temp\_asw_aisI.tm~a05368 (161393M free)
17.06.2011 08:19:25 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
17.06.2011 08:19:25 general: DldSrc set to inet
17.06.2011 08:19:25 internet: SYNCER: Agent=Syncer/5.00 (ais-1125;p)
17.06.2011 08:19:25 system: Computer DnsName: smokey
17.06.2011 08:19:25 system: Computer Ip Addr: 192.168.178.46
17.06.2011 08:19:25 system: Installed in: C:\Program Files\AVAST Software\Avast (161393M free)
17.06.2011 08:19:25 internet: SYNCER: Type: use IE settings
17.06.2011 08:19:25 internet: SYNCER: Auth: another authentication, use WinInet
17.06.2011 08:19:25 package: Part prg_ais-465 is installed
17.06.2011 08:19:25 package: Part vps_win32-11061601 is installed
17.06.2011 08:19:25 package: Part setup_ais-465 is installed
17.06.2011 08:19:25 package: Part jrog-a7 is installed
17.06.2011 08:19:25 package: Part jrog2-240 is installed
17.06.2011 08:19:25 general: LoadState: Edition=1
17.06.2011 08:19:25 general: Old version: 465 (1125)
17.06.2011 08:19:26 file: SetExistingFilesBitmap: 890->398->398
17.06.2011 08:19:26 general: GUID: b8f6ff0d-2630-4ce8-96e6-ef46849fde50
17.06.2011 08:19:26 general: Server definition(s) loaded for 'main': 296 (maintenance:0)
17.06.2011 08:19:26 general: SelectCurrent: selected server 'Download806 AVAST5 Server' from 'main'
17.06.2011 08:19:26 internet: SYNCER: Type: use IE settings
17.06.2011 08:19:26 internet: SYNCER: Auth: another authentication, use WinInet
17.06.2011 08:19:32 general: progress thread start
17.06.2011 08:19:33 internet: Used server: http://download806.avast.com/iavs5x
17.06.2011 08:19:33 file: GetFileWithRetry: servers.def.vpx downloaded .
17.06.2011 08:19:33 file: servers.def.vpx not changed, 1307439069
17.06.2011 08:19:33 general: Server definition(s) loaded for 'main': 296 (maintenance:0)
17.06.2011 08:19:33 general: SelectCurrent: selected server 'Download808 AVAST5 Server' from 'main'
17.06.2011 08:19:33 internet: SYNCER: Type: use IE settings
17.06.2011 08:19:33 internet: SYNCER: Auth: another authentication, use WinInet
17.06.2011 08:19:33 internet: Used server: http://download808.avast.com/iavs5x
17.06.2011 08:19:33 file: GetFileWithRetry: prod-ais.vpx downloaded .
17.06.2011 08:19:33 file: prod-ais.vpx not changed, 1308241372
17.06.2011 08:19:33 package: LoadProductVpu: C:\Program Files\AVAST Software\Avast\Setup\prod-ais.vpx
17.06.2011 08:19:33 package: ERROR: Unable to verify prod-ais.vpx, error 0x2000000B
17.06.2011 08:19:33 package: LoadAllDefs failed 0x20000011
17.06.2011 08:19:33 general: Error:The package is broken.
Thanks in advance,
Kuni

[CraigB]

 Try a repair of avast though programs and features, that should fix it.

[KuniGunther]

No, a repair didn't help. After that, the virus database was claimed to be checked for updates, but stating that it is outdated. A manual update didn't change that. Windows didn't accept that status. I finally deinstalled and reinstalled the complete program from scratch. That solved the problem.