Downloading of Infected Files

[DavidR]

But by not having a Continue button it's like locking somebody up so they won't get exposed to the dangers of the world outside.

It's like not giving the user a choice. How about Abort (Recommended) and Continue (At your own risk!) buttons? With the Abort as the default selection so hitting Enter will select Abort?

I too am totally against any Continue button, as for your average or inexperienced user the possibility of accidental or unknowingly clicking continue could expose them to a serious infection.

For an experienced use, there is nothing to stop then pausing the web shield (not all providers) to let it be downloaded, that isn't too onerous. As you said in your later post Alwil have to look after the less experienced user to effectively protect them from themselves.

[gameboyz]

Why do you need to pause the providers?

So I can download a file which I know is clean but Avast thinks is infected.

[gameboyz]

Alright, I guess I'll continue pausing the providers to bypass this.

Bypass what?

Bypass the pop-up with only the "Abort connection" option.

[DavidR]

Why do you need to pause the providers?

So I can download a file which I know is clean but Avast thinks is infected.

You should also submit it to avast if you believe it to be clean (and have confirmed that, using virustotal, etc.)

There is a link on the alert window to Report as a false positive, see image.

Or send the sample to virus@avast.com zipped and password protected with the password in email body, a link to this topic might help and false positive/undetected malware in the subject.
 
Or you can also add the file to the User Files (File, Add) section of the avast chest (if it isn't already in the chest) where it can do no harm and send it from there. A copy of the file/s will remain in the original location, so you will need to take further action and can remove/rename that.
 
Send it from the User Files section of the chest (select the file, right click, email to Alwil Software). It will be uploaded (not actually emailed) to avast when the next avast auto (or manual) update is done.

That way it helps all avast users and resolves any FP.

[smage]

Hi,

Do not add a continue button, average users will simply ignore the alert of the web shield and get infected.

Thanks

[Lisandro]

gameboyz, I understand now.
You can disable WebShield only and, to be sure, scan the downloaded file (if possible, due to size limitation) in VirusTotal.

[gameboyz]

gameboyz, I understand now.
You can disable WebShield only and, to be sure, scan the downloaded file (if possible, due to size limitation) in VirusTotal.

Should I use VirusTotal or Jotti?

[gameboyz]

Why do you need to pause the providers?

So I can download a file which I know is clean but Avast thinks is infected.

You should also submit it to avast if you believe it to be clean (and have confirmed that, using virustotal, etc.)

There is a link on the alert window to Report as a false positive, see image.

Or send the sample to virus@avast.com zipped and password protected with the password in email body, a link to this topic might help and false positive/undetected malware in the subject.
 
Or you can also add the file to the User Files (File, Add) section of the avast chest (if it isn't already in the chest) where it can do no harm and send it from there. A copy of the file/s will remain in the original location, so you will need to take further action and can remove/rename that.
 
Send it from the User Files section of the chest (select the file, right click, email to Alwil Software). It will be uploaded (not actually emailed) to avast when the next avast auto (or manual) update is done.

That way it helps all avast users and resolves any FP.

Are you saying that to add a file to the User Files it has to be already in the chest. But if it's already moved to the chest there won't be a copy of the file remaining in the original location, right? Not too sure, haha.

[DavidR]

You missed the important bit in brackets, "if it isn't already in the chest" in which case there is no need to add it the User Files and there won't be another copy in the original location. If it isn't in the chest (Infected Files) when you manually add the file to the User Files section it is just copying the file to the chest, so the original remains where it was.

add the file to the User Files (File, Add) section of the avast chest (if it isn't already in the chest)

[Gopher John]

gameboyz, I understand now.
You can disable WebShield only and, to be sure, scan the downloaded file (if possible, due to size limitation) in VirusTotal.

Should I use VirusTotal or Jotti?

Just uploaded a small file to both.  VirusTotal used 41 programs, while Jotti used 21.