Author Topic: The Blue ball icon issue  (Read 3123 times)

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Offline zone12

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The Blue ball icon issue
« on: September 21, 2009, 02:52:52 AM »
I have a XP system that shows avast but sometimes to icon dissappears and there's a blue box at the very right side of the icons. I can get the icon back but I'm wondering if this is malware or a simple computer mistake
Reformat is a always a fallback, restore disk is however better than a disk partion

Offline Lisandro

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Re: The Blue ball icon issue
« Reply #1 on: September 21, 2009, 02:57:16 AM »
Blue box? Can you post a screenshot of it?
Anything into avast logs?
Is ashServ.exe running when the icon disappears?
Any other malware symptom?
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Offline YoKenny

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Re: The Blue ball icon issue
« Reply #2 on: September 21, 2009, 05:15:21 AM »
Removed comment.
« Last Edit: September 21, 2009, 06:23:00 PM by YoKenny »
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Offline DavidR

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Re: The Blue ball icon issue
« Reply #3 on: September 21, 2009, 04:20:40 PM »
YoKenny, your post is hardly helpful and the assumption is just inflaming.
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Offline zone12

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Re: The Blue ball icon issue
« Reply #4 on: September 22, 2009, 11:47:05 PM »
Blue box? Can you post a screenshot of it?
Anything into avast logs?
Is ashServ.exe running when the icon disappears?
Any other malware symptom?

It's just a blue box on the line between the light blue and dark blue of the task bar. Roughly the size of the avast ball and I don't know if ashServ is running or not because if I check the icon comes back. No other symptoms of anything
Reformat is a always a fallback, restore disk is however better than a disk partion

Offline Lisandro

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Re: The Blue ball icon issue
« Reply #5 on: September 23, 2009, 12:26:55 AM »
To post a screenshot see how: http://forum.avast.com/index.php?topic=8982.0
You can use Gadwin PrintScreen to get a screenshot (http://www.gadwin.com/printscreen/) or the free version of WinSnap 1.1.10 (http://www.filehippo.com/download_winsnap/?2173).

You can check if ashServ.exe is running opening task manager (ctrl+alt+del).
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