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Author Topic: Response Time Support  (Read 2747 times)

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chav

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Response Time Support
« on: October 01, 2009, 07:55:50 AM »
Hello.
I found bug in avast (not detected the virus).
Reported this (28/09/2009)
  - on forum
  - on support@avast.com
  - on support.avast.com -> Submit a Ticket.
But until now, no there is no reaction from the avast team.
How long to wait?
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Offline superhacker

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Re: Response Time Support
« Reply #1 on: October 01, 2009, 10:06:32 AM »
where you post that thing? ::)
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chav

  • Guest
Re: Response Time Support
« Reply #2 on: October 01, 2009, 10:58:36 AM »
Managed Client don't detect virus

   
To support.avast.com responded  :D
« Last Edit: October 01, 2009, 11:04:05 AM by chav »
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chav

  • Guest
Re: Response Time Support
« Reply #3 on: October 05, 2009, 08:34:14 AM »
November 1 support staff wrote to me that I have not updated the VPS, advised me to update. And then it lost again!
Is this normal?  :o ???
Now 3 more days to wait? Plus 2 non-working day (already passed). Total support services must answer 6 November (at best).
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Offline RejZoR

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Re: Response Time Support
« Reply #4 on: October 05, 2009, 10:27:35 AM »
Erm, have you tested if avast! is now detecting that?
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chav

  • Guest
Re: Response Time Support
« Reply #5 on: October 05, 2009, 11:28:31 AM »
yes. avast netclient still does not detect the virus (VPS: 4.10.2009).
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chav

  • Guest
Re: Response Time Support
« Reply #6 on: October 07, 2009, 05:36:25 AM »
anyone knows how many have to wait grebanuu support?
infected computers breed like rabbits! save that the virus harmless.
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