Installation issues

[nightmanflock]

I don't know what's going on, but I'm running Windows Vista and whenever I try to install avast it gives me an error of some kind and I can't seem to find anything about it in troubleshooting or anything like that.  Here's the details, if someone here can make anything of it <_<

17.10.2009 04:32:01 general: Started: 17.10.2009, 04:32:01
17.10.2009 04:32:01 system: Operating system: Windows Vista ver 6.0, build 6001, sp 1.0 [Service Pack 1] AMD64
17.10.2009 04:32:01 system: Memory: 31% load. Phys:2878492/4184396K free, Page:4194303/4194303K free, Virt:2022112/2097024K free
17.10.2009 04:32:01 system: Computer WinName: NIGHTWING-PC
17.10.2009 04:32:01 system: Windows Net User: NightWing-PC\NightWing
17.10.2009 04:32:01 general: Old version: ffffffff (-1)
17.10.2009 04:32:01 system: Using temp: C:\Users\NIGHTW~1\AppData\Local\Temp\_av_inet.tm~a03776 (28143M free)
17.10.2009 04:32:01 internet: SYNCER: Type: use IE settings
17.10.2009 04:32:01 internet: SYNCER: Auth: another authentication, use WinInet
17.10.2009 04:32:01 general: Install check: Program folder does NOT exist in registry
17.10.2009 04:32:01 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
17.10.2009 04:32:07 internet: SYNCER: Type: use IE settings
17.10.2009 04:32:07 internet: SYNCER: Auth: another authentication, use WinInet
17.10.2009 04:32:07 general: progress thread start
17.10.2009 04:32:07 general: Destination: C:\Users\NIGHTW~1\AppData\Local\Temp\_av_inet.tm~a03776
17.10.2009 04:32:07 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
17.10.2009 04:32:07 general: Download finished from server www.avast.com, result: 0x20000006, server response: 301
17.10.2009 04:32:07 general: Stats www.avast.com, server response: 536870918
17.10.2009 04:32:08 general: POST result: 0x00000000, server response: 20

No idea what any of that means, but if anyone can give me some help or suggestions it'd be much appreciated ^^''

[nightmanflock]

Never mind, sorry, I guess just delete this.  Apparently I'm not the only one having this issue >_>  Might want to put it as an FAQ maybe?  I dunno.  Sorry about the trouble

[Lisandro]

Download the full version from avast site and not the online one from CNET...

[therubberduck]

I am getting the same error. i just got my brand new Toshiba. i ran the norton tool to uninstall it as well.

17.10.2009 12:21:46 general: Started: 17.10.2009, 12:21:46
17.10.2009 12:21:46 system: Operating system: Windows Vista ver 6.0, build 6001, sp 1.0 [Service Pack 1] AMD64
17.10.2009 12:21:46 system: Memory: 34% load. Phys:2738756/4157344K free, Page:4194303/4194303K free, Virt:2023828/2097024K free
17.10.2009 12:21:46 system: Computer WinName: JOSHUAFULLIN-PC
17.10.2009 12:21:46 system: Windows Net User: JoshuaFullin-PC\Joshua Fullington
17.10.2009 12:21:46 general: Old version: ffffffff (-1)
17.10.2009 12:21:46 system: Using temp: C:\Users\JOSHUA~1\AppData\Local\Temp\_av_inet.tm~a04784 (258767M free)
17.10.2009 12:21:46 internet: SYNCER: Type: use IE settings
17.10.2009 12:21:46 internet: SYNCER: Auth: another authentication, use WinInet
17.10.2009 12:21:46 general: Install check: Program folder does NOT exist in registry
17.10.2009 12:21:46 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
17.10.2009 12:21:48 general: progress thread start
17.10.2009 12:21:48 general: Destination: C:\Users\JOSHUA~1\AppData\Local\Temp\_av_inet.tm~a04784
17.10.2009 12:21:48 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
17.10.2009 12:21:49 general: Download finished from server www.avast.com, result: 0x20000006, server response: 301
17.10.2009 12:21:49 general: Stats www.avast.com, server response: 536870918
17.10.2009 12:21:49 general: POST result: 0x00000000, server response: 204


nevermind. http://forum.avast.com/index.php?topic=49855.0 this topic solves it. just select the English installer and not the universal one.

[Lisandro]

therubberduck, did you see my reply #2

[therubberduck]

yeah. my bad.

[CharleyO]

***

Welcome to the forums, nightmanflock & therubberduck.   

Please come back often and learn more.


***

[Lisandro]

yeah. my bad.

What does that mean?
You've checked it now and it solved your problem? Or, you still have a problem?

[YoKenny]

yeah. my bad.

What does that mean?
You've checked it now and it solved your problem? Or, you still have a problem?

My bad means my mistake.
http://www.urbandictionary.com/define.php?term=my+bad

They have the problem solved.

[Vlk]

Can you please try once more (using the download.com downloader)? There were some problems previously related to this, but they should've been fixed a while ago...

Thanks
vlk

[DavidR]

Even if download.com on-line installation is working, I have to question the logic in installing security software on-line.

That either implies the user is going on-line with their security trousers round their ankles or are going on-line with an existing AV installed to install another AV. Neither of which are ideal as you are either risking infection being on-line with no security or risking possible conflict when installing a second AV.

Whilst the time on-line with a fast broadband connection might 'lessen' the risk of infection, it is totally unworkable with dial-up as you would be on-line for well over an hour with no protection.