Author Topic: Installation issues  (Read 4417 times)

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nightmanflock

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Installation issues
« on: October 17, 2009, 01:37:07 PM »
I don't know what's going on, but I'm running Windows Vista and whenever I try to install avast it gives me an error of some kind and I can't seem to find anything about it in troubleshooting or anything like that.  Here's the details, if someone here can make anything of it <_<

17.10.2009 04:32:01 general: Started: 17.10.2009, 04:32:01
17.10.2009 04:32:01 system: Operating system: Windows Vista ver 6.0, build 6001, sp 1.0 [Service Pack 1] AMD64
17.10.2009 04:32:01 system: Memory: 31% load. Phys:2878492/4184396K free, Page:4194303/4194303K free, Virt:2022112/2097024K free
17.10.2009 04:32:01 system: Computer WinName: NIGHTWING-PC
17.10.2009 04:32:01 system: Windows Net User: NightWing-PC\NightWing
17.10.2009 04:32:01 general: Old version: ffffffff (-1)
17.10.2009 04:32:01 system: Using temp: C:\Users\NIGHTW~1\AppData\Local\Temp\_av_inet.tm~a03776 (28143M free)
17.10.2009 04:32:01 internet: SYNCER: Type: use IE settings
17.10.2009 04:32:01 internet: SYNCER: Auth: another authentication, use WinInet
17.10.2009 04:32:01 general: Install check: Program folder does NOT exist in registry
17.10.2009 04:32:01 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
17.10.2009 04:32:07 internet: SYNCER: Type: use IE settings
17.10.2009 04:32:07 internet: SYNCER: Auth: another authentication, use WinInet
17.10.2009 04:32:07 general: progress thread start
17.10.2009 04:32:07 general: Destination: C:\Users\NIGHTW~1\AppData\Local\Temp\_av_inet.tm~a03776
17.10.2009 04:32:07 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
17.10.2009 04:32:07 general: Download finished from server www.avast.com, result: 0x20000006, server response: 301
17.10.2009 04:32:07 general: Stats www.avast.com, server response: 536870918
17.10.2009 04:32:08 general: POST result: 0x00000000, server response: 20

No idea what any of that means, but if anyone can give me some help or suggestions it'd be much appreciated ^^''

nightmanflock

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Re: Installation issues
« Reply #1 on: October 17, 2009, 01:40:43 PM »
Never mind, sorry, I guess just delete this.  Apparently I'm not the only one having this issue >_>  Might want to put it as an FAQ maybe?  I dunno.  Sorry about the trouble

Offline Lisandro

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Re: Installation issues
« Reply #2 on: October 17, 2009, 09:14:07 PM »
Download the full version from avast site and not the online one from CNET...
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therubberduck

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Re: Installation issues
« Reply #3 on: October 17, 2009, 09:28:33 PM »
I am getting the same error. i just got my brand new Toshiba. i ran the norton tool to uninstall it as well.

17.10.2009 12:21:46 general: Started: 17.10.2009, 12:21:46
17.10.2009 12:21:46 system: Operating system: Windows Vista ver 6.0, build 6001, sp 1.0 [Service Pack 1] AMD64
17.10.2009 12:21:46 system: Memory: 34% load. Phys:2738756/4157344K free, Page:4194303/4194303K free, Virt:2023828/2097024K free
17.10.2009 12:21:46 system: Computer WinName: JOSHUAFULLIN-PC
17.10.2009 12:21:46 system: Windows Net User: JoshuaFullin-PC\Joshua Fullington
17.10.2009 12:21:46 general: Old version: ffffffff (-1)
17.10.2009 12:21:46 system: Using temp: C:\Users\JOSHUA~1\AppData\Local\Temp\_av_inet.tm~a04784 (258767M free)
17.10.2009 12:21:46 internet: SYNCER: Type: use IE settings
17.10.2009 12:21:46 internet: SYNCER: Auth: another authentication, use WinInet
17.10.2009 12:21:46 general: Install check: Program folder does NOT exist in registry
17.10.2009 12:21:46 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
17.10.2009 12:21:48 general: progress thread start
17.10.2009 12:21:48 general: Destination: C:\Users\JOSHUA~1\AppData\Local\Temp\_av_inet.tm~a04784
17.10.2009 12:21:48 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
17.10.2009 12:21:49 general: Download finished from server www.avast.com, result: 0x20000006, server response: 301
17.10.2009 12:21:49 general: Stats www.avast.com, server response: 536870918
17.10.2009 12:21:49 general: POST result: 0x00000000, server response: 204


nevermind. http://forum.avast.com/index.php?topic=49855.0 this topic solves it. just select the English installer and not the universal one.
« Last Edit: October 17, 2009, 09:31:57 PM by therubberduck »

Offline Lisandro

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Re: Installation issues
« Reply #4 on: October 17, 2009, 09:31:13 PM »
therubberduck, did you see my reply #2 ???
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therubberduck

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Re: Installation issues
« Reply #5 on: October 17, 2009, 09:32:27 PM »
yeah. my bad.

CharleyO

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Re: Installation issues
« Reply #6 on: October 18, 2009, 06:01:57 PM »
***

Welcome to the forums, nightmanflock & therubberduck.   :)

Please come back often and learn more.


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Offline Lisandro

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Re: Installation issues
« Reply #7 on: October 19, 2009, 12:10:04 AM »
yeah. my bad.
What does that mean?
You've checked it now and it solved your problem? Or, you still have a problem?
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YoKenny

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Re: Installation issues
« Reply #8 on: October 19, 2009, 02:06:30 AM »
yeah. my bad.
What does that mean?
You've checked it now and it solved your problem? Or, you still have a problem?
My bad means my mistake.
http://www.urbandictionary.com/define.php?term=my+bad

They have the problem solved.

Offline Vlk

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Re: Installation issues
« Reply #9 on: October 19, 2009, 01:41:17 PM »
Can you please try once more (using the download.com downloader)? There were some problems previously related to this, but they should've been fixed a while ago...

Thanks
vlk
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Offline DavidR

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Re: Installation issues
« Reply #10 on: October 19, 2009, 04:00:52 PM »
Even if download.com on-line installation is working, I have to question the logic in installing security software on-line.

That either implies the user is going on-line with their security trousers round their ankles or are going on-line with an existing AV installed to install another AV. Neither of which are ideal as you are either risking infection being on-line with no security or risking possible conflict when installing a second AV.

Whilst the time on-line with a fast broadband connection might 'lessen' the risk of infection, it is totally unworkable with dial-up as you would be on-line for well over an hour with no protection.
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