Author Topic: Avast for mac, It was not possible to download the release information from URL  (Read 6942 times)

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Offline joelmcnabb

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I seem to have installed avast alright , But as I was attempting many different methods I am now getting a very annoying repeating pop up which states in full the following.
 It was not possible to download the release information from URL
http://files.avast.com/files/latest/mac/release.info 

Offline zilog

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I seem to have installed avast alright , But as I was attempting many different methods I am now getting a very annoying repeating pop up which states in full the following.
 It was not possible to download the release information from URL
http://files.avast.com/files/latest/mac/release.info 

Hallo, in most cases this is a situation, when the URL resolves to a server that's at the moment unresponsive due to some local problem in the server farm. Clicking update again will resolve to another one, which will respond OK.

Other reason might be broken connectivity at your side, too.

regards,
pc
May's Law: Software efficiency halves every 18 months, compensating Moore's Law. (David May, INMOS)

Offline jestep

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I have an issue like this where the update never completes and never gives me a message. Snow Leopard

Offline zilog

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I have an issue like this where the update never completes and never gives me a message. Snow Leopard

Hallo,
the update is s till quite huge, so it might simply take time to complete, on slow links.

regards,
pc
May's Law: Software efficiency halves every 18 months, compensating Moore's Law. (David May, INMOS)

Offline jestep

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Actually I finally rebooted and the update worked. It was sitting at Checking for Incremental update for hours, with no errors.

Offline jestep

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I am suprised this thread has not been updated. But here is some more info. Again required a reboot to update, then I see this in the logs, any ideas???

24.11.09 09:58:39.075 === launched MacAvast v2.74R0 ServiceKit v1.41 ===
24.11.09 09:58:42.665 Loaded kernel extension, status 0
24.11.09 09:58:43.149 === launched MacAvast v2.74R0 ServiceKit v1.41 ===
24.11.09 09:58:43.882 Loaded kernel extension, status 0
24.11.09 09:58:48.488 Daemon launched
24.11.09 09:59:21.957 Daemon pid 161 priority 0 reports trial 0 (0.000000 days)
24.11.09 09:59:22.192 Got expiration "16.8.2012"
24.11.09 09:59:22.509 Licence OK
24.11.09 09:59:31.200 Checking for update (manually: 1)
24.11.09 09:59:31.496 Update failed (507), falling back...
24.11.09 10:00:46.460 Upgraded successfully, reloading...
24.11.09 10:00:50.974 Update done -- reloaded
24.11.09 10:01:10.972 Checking for update (manually: 1)
24.11.09 10:01:10.987 Update failed (507), falling back...

Offline zilog

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I am suprised this thread has not been updated. But here is some more info. Again required a reboot to update, then I see this in the logs, any ideas???

24.11.09 09:58:39.075 === launched MacAvast v2.74R0 ServiceKit v1.41 ===
24.11.09 09:58:42.665 Loaded kernel extension, status 0
24.11.09 09:58:43.149 === launched MacAvast v2.74R0 ServiceKit v1.41 ===
24.11.09 09:58:43.882 Loaded kernel extension, status 0
24.11.09 09:58:48.488 Daemon launched
24.11.09 09:59:21.957 Daemon pid 161 priority 0 reports trial 0 (0.000000 days)
24.11.09 09:59:22.192 Got expiration "16.8.2012"
24.11.09 09:59:22.509 Licence OK
24.11.09 09:59:31.200 Checking for update (manually: 1)
24.11.09 09:59:31.496 Update failed (507), falling back...
24.11.09 10:00:46.460 Upgraded successfully, reloading...
24.11.09 10:00:50.974 Update done -- reloaded
24.11.09 10:01:10.972 Checking for update (manually: 1)
24.11.09 10:01:10.987 Update failed (507), falling back...


Hallo,
the log is OK, there's nothing suspicious/unusual. It's done in 2 steps (download & reload), but as it seems, sometimes you have problem with completing the download. Well, new beta is capable of incremental updates, and we just wait for the repository to be uploaded to our external server farm.

this will probably cure your problems as well.

regards,
pc
May's Law: Software efficiency halves every 18 months, compensating Moore's Law. (David May, INMOS)

Offline jestep

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I actually think I may have figured out my issue....

It appears that when coming out of sleep mode Avast can no longer download updates for whatever reason. However, if I reboot or terminate and let Avast restart, the downloads begin again.

So there is an issue with Avast after starting back up out of sleep mode.