Author Topic: HELP!! ERROR INSTALLING AVAST HOME FREE  (Read 8946 times)

Offline ReaperWooT

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HELP!! ERROR INSTALLING AVAST HOME FREE
« on: October 17, 2009, 08:23:49 PM »
HELP!!
Is there a way to fix this??


17.10.2009 15:21:22 general: Started: 17.10.2009, 15:21:22
17.10.2009 15:21:22 system: Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
17.10.2009 15:21:22 system: Memory: 52% load. Phys:879024/1833420K free, Page:2611168/3923392K free, Virt:2027340/2097024K free
17.10.2009 15:21:22 system: Computer WinName: ACER-PC
17.10.2009 15:21:22 system: Windows Net User: Acer-PC\Acer PC
17.10.2009 15:21:22 general: Old version: ffffffff (-1)
17.10.2009 15:21:22 system: Using temp: C:\Users\ACERPC~1\AppData\Local\Temp\_av_inet.tm~a04548 (90699M free)
17.10.2009 15:21:22 internet: SYNCER: Type: use IE settings
17.10.2009 15:21:22 internet: SYNCER: Auth: another authentication, use WinInet
17.10.2009 15:21:22 general: Install check: Program folder does NOT exist in registry
17.10.2009 15:21:22 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
17.10.2009 15:21:23 general: progress thread start
17.10.2009 15:21:23 general: Destination: C:\Users\ACERPC~1\AppData\Local\Temp\_av_inet.tm~a04548
17.10.2009 15:21:23 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
17.10.2009 15:21:23 general: Download finished from server www.avast.com, result: 0x20000006, server response: 301
17.10.2009 15:21:23 general: Stats www.avast.com, server response: 536870918
17.10.2009 15:21:23 general: POST result: 0x00000000, server response: 204

Offline spg SCOTT

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Re: HELP!! ERROR INSTALLING AVAST HOME FREE
« Reply #1 on: October 17, 2009, 08:27:56 PM »
Hello ReaperWooT, Welcome to the forum :)


-What was your previous antivirus?
-How was it removed?


-Are you using the online installer from CNET?

Please can you try the Full installation file?

go to: http://www.avast.com/eng/download-avast-home.html

and download the English setup file (approx 37MB)  

-Scott-
“There is a computer disease that anybody who works with computers knows about. It's a very serious disease and it interferes completely with the work. The trouble with computers is that you 'play' with them!”Richard Feynman

Offline ReaperWooT

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Re: HELP!! ERROR INSTALLING AVAST HOME FREE
« Reply #2 on: October 17, 2009, 08:33:03 PM »
I had mcafee and i used the mcafee uninstaller tool to remove it the cnet one didnt work but the avast site one did thx :D

Offline spg SCOTT

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Re: HELP!! ERROR INSTALLING AVAST HOME FREE
« Reply #3 on: October 17, 2009, 08:35:22 PM »
...the cnet one didnt work but the avast site one did thx :D

Theres a surprise... ::)

You're welcome, glad it is solved :)

-Scott-

“There is a computer disease that anybody who works with computers knows about. It's a very serious disease and it interferes completely with the work. The trouble with computers is that you 'play' with them!”Richard Feynman

Offline EntitY

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Re: HELP!! ERROR INSTALLING AVAST HOME FREE
« Reply #4 on: October 17, 2009, 09:03:09 PM »
I had the same Setup error today. I also downloaded Avast Home from your website and it installed correctly. There is obviously something wrong with the cnet download.

Offline dazza101

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Re: HELP!! ERROR INSTALLING AVAST HOME FREE
« Reply #5 on: October 18, 2009, 12:52:14 AM »
I just had the exact same error with the CNEET download. I didn't have any anti-virus installed previously, as this is a new build PC. So the problem is definitely with the universal installer from cnet. I'm downloading the full installer from the avast page now and will see how that goes.

Offline CharleyO

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Re: HELP!! ERROR INSTALLING AVAST HOME FREE
« Reply #6 on: October 18, 2009, 01:18:01 AM »
***

Welcome to the forums, ReaperWooT, EntitY & dazza101.   :)

Please come back often and learn more.


***
Self-built desktop (8 years old) - AMD64 3200+_Gigabyte GA-K8NS Ultra-939_4 gb RAM_GeForceFX 5800w/256 ram_XP/SP3_Avast 7_MBAM_ZA Free __and__ Toshiba Satellite Laptop_W7-64bit_ 4 gb Ram_Avast 8_MBAM

Offline freecitizen

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Re: HELP!! ERROR INSTALLING AVAST HOME FREE
« Reply #7 on: October 18, 2009, 02:27:11 AM »
I too want to report that I had the same exact problem. It must be an incompatibility issue with the installer at CNET with regard to Vista. The beautiful thing about the full installation file is that I managed to install Avast on top of McAfee. Now I am going to uninstall McAfee. Another note I want to point out is the wrong instruction that was given for inserting the license key. It should be "right-click" on the a-ball instead of "left-click".

Cheers, this is the best anti-virus freeware out on the net. Used AVG for many years until it stopped supporting Win98. Avira is not bad but the periodic nag message is a real nuisance. Keep up the good work. I will support Alwil anytime when it comes to paid subscription.

Ps. This post and several others centered on the same issue should be merged.

Offline DavidR

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Re: HELP!! ERROR INSTALLING AVAST HOME FREE
« Reply #8 on: October 18, 2009, 01:46:18 PM »
You shouldn't install another resident AV on top of another, that isn't a great thing and one of the faults of using an on-line installation process. All you did was replicate what I would say is a weakness of the on-line install off-line.

avast may not fully install when there is the presence of another AV to avoid a conflict.

After you uninstall McAfee you might want to ensure all remnants are gone - You didn't say which McAfee version, so here are the various tools:
- McAfee has an uninstall tool that you could run to ensure any possible remnants are removed.
http://download.mcafee.com/products/licensed/cust_support_patches/VSCleanupTool.exe Or http://majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html
 
2007 version - http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
 
Also see - How do I uninstall SecurityCenter? http://ts.mcafeehelp.com/faq3.asp?docid=71525
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Offline sicklyboy

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Re: HELP!! ERROR INSTALLING AVAST HOME FREE
« Reply #9 on: October 18, 2009, 03:40:10 PM »
glad I just checked this before making my own topic.  Thanks for pointing out the full installer, as the cnet one seems to be broken for me as well.

XP Home 32 bit

Offline DavidR

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Re: HELP!! ERROR INSTALLING AVAST HOME FREE
« Reply #10 on: October 18, 2009, 04:08:52 PM »
There seems to be a huge problem with Cnet as there have been a rash of these problems lately.

Downloading the full installation for off-line installation is to my way of thinking the best way to do it.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 2014 9.0.2018/ Outpost Firewall Pro9.1/ Firefox 28.0, NoScript, RequestPolicy/ MailWasher Pro/ DropMyRights/ MalwareBytes AntiMalware Premium 2.0.1/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline LeifW

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Re: HELP!! ERROR INSTALLING AVAST HOME FREE
« Reply #11 on: October 18, 2009, 07:30:22 PM »
Add me to the list of people having a failed install with the CNET download.  I googled the problem and found this post.  As others did, I downloaded the 37 MB file directly from Avast and the install went just fine.  This was on my old Windows ME PC.

Leif W.
« Last Edit: October 18, 2009, 07:32:01 PM by LeifW »

 

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