Author Topic: Avast Home - Error on instalation  (Read 4000 times)

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Offline Raider

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Avast Home - Error on instalation
« on: October 18, 2009, 03:20:19 PM »
Hi I am just trying to install Avast Home on a new pc.  But I have the following instalation error.

18.10.2009 21:07:40 general: Started: 18.10.2009, 21:07:40
18.10.2009 21:07:40 system: Operating system: Windows Vista ver 6.0, build 6001, sp 1.0 [Service Pack 1]
18.10.2009 21:07:40 system: Memory: 41% load. Phys:1153764/1962452K free, Page:3288256/4169988K free, Virt:2040432/2097024K free
18.10.2009 21:07:40 system: Computer WinName: JOHNARNIE-PC
18.10.2009 21:07:40 system: Windows Net User: JohnArnie-PC\JohnArnie
18.10.2009 21:07:40 general: Old version: ffffffff (-1)
18.10.2009 21:07:40 system: Using temp: C:\Users\j~1\AppData\Local\Temp\_av_inet.tm~a03440 (44192M free)
18.10.2009 21:07:40 internet: SYNCER: Type: use IE settings
18.10.2009 21:07:40 internet: SYNCER: Auth: another authentication, use WinInet
18.10.2009 21:07:40 general: Install check: Program folder does NOT exist in registry
18.10.2009 21:07:40 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
18.10.2009 21:07:42 general: progress thread start
18.10.2009 21:07:43 general: Destination: C:\Users\J~1\AppData\Local\Temp\_av_inet.tm~a03440
18.10.2009 21:07:43 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
18.10.2009 21:07:43 general: Download finished from server www.avast.com, result: 0x20000006, server response: 301
18.10.2009 21:07:43 general: Stats www.avast.com, server response: 536870918
18.10.2009 21:07:45 general: POST result: 0x00000000, server response: 20

Can anyone help please?

Thanks!

Offline .: L' arc :.

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Re: Avast Home - Error on instalation
« Reply #1 on: October 18, 2009, 03:43:16 PM »
 Please try using this installer instead: avast! English.

 That installer is the complete version in English. Please notify us if the installer works.
Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1

Offline umtutsut

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Re: Avast Home - Error on instalation
« Reply #2 on: October 18, 2009, 07:15:45 PM »
I'm having issues also. Running a brand-new Windows 7 installation. looks as if for some reason I'm downloading a Vista compatible version. Log:

18.10.2009 13:12:27 general: Started: 18.10.2009, 13:12:27
18.10.2009 13:12:27 system: Operating system: Windows Vista ver 6.1, build 7600, sp 0.0
18.10.2009 13:12:27 system: Memory: 23% load. Phys:2097151/2097151K free, Page:4194303/4194303K free, Virt:2036556/2097024K free
18.10.2009 13:12:27 system: Computer WinName: GLADIUSFARKIS
18.10.2009 13:12:27 system: Windows Net User: GladiusFarkis\Lynn
18.10.2009 13:12:27 general: Old version: ffffffff (-1)
18.10.2009 13:12:27 system: Using temp: C:\Users\Lynn\AppData\Local\Temp\_av_inet.tm~a00900 (183489M free)
18.10.2009 13:12:27 internet: SYNCER: Type: use IE settings
18.10.2009 13:12:27 internet: SYNCER: Auth: another authentication, use WinInet
18.10.2009 13:12:27 general: Install check: Program folder does NOT exist in registry
18.10.2009 13:12:27 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
18.10.2009 13:12:29 general: progress thread start
18.10.2009 13:12:29 general: Destination: C:\Users\Lynn\AppData\Local\Temp\_av_inet.tm~a00900
18.10.2009 13:12:29 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
18.10.2009 13:12:29 general: Download finished from server www.avast.com, result: 0x20000006, server response: 301
18.10.2009 13:12:29 general: Stats www.avast.com, server response: 536870918
18.10.2009 13:12:29 general: POST result: 0x00000000, server response: 20


Same results on the download from both CNET and Avast. Where do I downlaod a W7 version?

Les (Friendly Airplane ASylum flack)

Offline spg SCOTT

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Re: Avast Home - Error on instalation
« Reply #3 on: October 18, 2009, 07:23:44 PM »
Don't use the 'universal install tool' from the avast website either, use the full install file (~37MB)

I have seen the vista identification on a win7 machine before, not sure what it means though...(I think it doesn't really matter, notice the build and sp number...)
Quote
18.10.2009 13:12:27 system: Operating system: Windows Vista ver 6.1, build 7600, sp 0.0

Use the English setup file. (highlighted in image)
“There is a computer disease that anybody who works with computers knows about. It's a very serious disease and it interferes completely with the work. The trouble with computers is that you 'play' with them!”Richard Feynman

Offline unicorn

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Re: Avast Home - Error on instalation
« Reply #4 on: October 18, 2009, 08:05:11 PM »
Hi

Getting an error 301 when we attempt to install the downloaded package, any advice please?

Have re-downloaded the package and no change - still cannot install.

Offline spg SCOTT

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Re: Avast Home - Error on instalation
« Reply #5 on: October 18, 2009, 08:11:37 PM »
Have you used the one highlighted in my image above?
It can be found here:
http://www.avast.com/eng/download-avast-home.html

It is the second one.
“There is a computer disease that anybody who works with computers knows about. It's a very serious disease and it interferes completely with the work. The trouble with computers is that you 'play' with them!”Richard Feynman

Offline unicorn

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Re: Avast Home - Error on instalation
« Reply #6 on: October 18, 2009, 08:18:45 PM »
Hi

Yes I have downloaded the packages from both CNet and Avast. It is trying to execute the file for installation that is causing the problem. Either wat, whether I click CNet or Avast link doesn't the installation files come from Avast not CNet?

Offline spg SCOTT

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Re: Avast Home - Error on instalation
« Reply #7 on: October 18, 2009, 08:21:50 PM »
What is the download size of the install package you are downloading?
The one I suggested for you to download should be about 37MB

Also, which was your previous AV?
How was it removed?

“There is a computer disease that anybody who works with computers knows about. It's a very serious disease and it interferes completely with the work. The trouble with computers is that you 'play' with them!”Richard Feynman

Offline unicorn

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Re: Avast Home - Error on instalation
« Reply #8 on: October 18, 2009, 08:25:39 PM »
Previous AV was AVG and it was uninstalled uning uninstall programs. We have the setup eng now - thank for your help

Offline spg SCOTT

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Re: Avast Home - Error on instalation
« Reply #9 on: October 18, 2009, 08:29:49 PM »
I would also recommend using the avg uninstall tool:
http://www.avg.com/download-tools

Ensure you use the relevant one for your OS type.
“There is a computer disease that anybody who works with computers knows about. It's a very serious disease and it interferes completely with the work. The trouble with computers is that you 'play' with them!”Richard Feynman