Author Topic: False positive report Avast Pro/Home  (Read 4671 times)

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silvershield

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False positive report Avast Pro/Home
« on: October 07, 2009, 06:50:19 AM »
Hello,

We are the developers of a program for monitoring computer activity. Since 2X-th of September Avast became to identify our program as virus. But it isn't a virus, it's a legal program! Other anti-virus programs such as Kaspersky or NOD32 don't identify our program as virus, only Avast.  What should we do?  How to solve this problem?  Where should I address and what information I should give?  Thank you.

Regards

Offline Milos

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Re: False positive report Avast Pro/Home
« Reply #1 on: October 07, 2009, 11:15:06 AM »
Hello,
ways to report false positves are:
1) Follow the link "Report as false positive..." from "avast! Warning" window, marked at the picture below.
2) Send e-mail to virus@avast.com with "False positive" in subject and password protected attachement (to e-mail body write which password was used and link to this forum topic).
3) Provide here link to download the program which we identified as virus.

Milos

silvershield

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Re: False positive report Avast Pro/Home
« Reply #2 on: October 09, 2009, 02:28:01 PM »
Hello,

Thank you for answer. We have already done variant 1), but till no reaction ...
Link to download a client part of program (the part of which Avast detected as virus): www.lanagent.ru/user28.rar
Thank you.

Regards

silvershield

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Re: False positive report Avast Pro/Home
« Reply #3 on: October 14, 2009, 08:17:46 AM »
Hello,

We'd like to recieve any feedback on our message...  Identification as Malware-gent is incorrect in our case.

CharleyO

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Re: False positive report Avast Pro/Home
« Reply #4 on: October 14, 2009, 08:20:40 AM »
***

Welcome to the forums, silvershield.   :)

May I ask, what is the name of your program?


***

Offline Marc57

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Re: False positive report Avast Pro/Home
« Reply #5 on: October 14, 2009, 08:29:09 AM »
This is also being detected by Microsoft Security Essentials as Backdoor:Win32/Delf.BN. This threat is classified as a Trojan - Backdoor   
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Offline Lisandro

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Re: False positive report Avast Pro/Home
« Reply #6 on: October 14, 2009, 01:37:08 PM »
Edited  :-[
« Last Edit: October 14, 2009, 01:40:26 PM by Tech »
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Offline Milos

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Re: False positive report Avast Pro/Home
« Reply #7 on: October 14, 2009, 01:38:26 PM »
Hello,
thank you for direct link to you program (LanAgent) -- monitor of user activity (maybe reason of MSE detection). The detection will be fixed in next VPS update.

Milos

Offline Marc57

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Re: False positive report Avast Pro/Home
« Reply #8 on: October 14, 2009, 05:32:29 PM »
I've submitted this file to the Microsoft Malware Protection Center as a possible false positive.
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Offline Marc57

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Re: False positive report Avast Pro/Home
« Reply #9 on: October 15, 2009, 06:20:07 PM »
Microsoft has changed the way MSE detects this file, but it's still detected.
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Offline Milos

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Re: False positive report Avast Pro/Home
« Reply #10 on: October 16, 2009, 07:46:51 AM »
MS changed detection from Backdoor:Win32/Delf.BN to MonitoringTool:Win32/LanAgent. It will be detected as PUP in Avast! 5.

Milos
« Last Edit: October 16, 2009, 07:52:17 AM by Milos »

silvershield

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Re: False positive report Avast Pro/Home
« Reply #11 on: October 28, 2009, 08:42:07 AM »
Ok, thank you !
Regards