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Author Topic: Help needed  (Read 7048 times)

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Offline nmb

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Re: Help needed
« Reply #15 on: October 25, 2009, 02:43:50 PM »
hello Bellzemos,

i was busy today. so was offline.

any ways, will take a look at it. and will tell you only the reason for bsod.

nmb

« Last Edit: October 30, 2009, 05:46:55 AM by nmb »
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Offline nmb

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Re: Help needed
« Reply #16 on: October 25, 2009, 03:13:36 PM »
the bsods were caused by aswMon2.SYS , aswSP.SYS, which is avast system files. ntoskrnl.exe , winlogon.exe etc.. i checked only four of the 60 dmp files you sent to me.

there might be many reasons for bsods.
you can upload them to ftp://ftp.avast.com/incoming you cant see the files you uploaded. so just upload it.

guide: you can open a folder on your system(windows explorer), type the above address and just drag the rar file in to the ftp site.

nmb
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Offline Bellzemos

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Re: Help needed
« Reply #17 on: October 25, 2009, 11:56:19 PM »
First, thank you very much for helping me!  :)

I just uploaded the whole rar with 60 files.

By the way, sometimes when my borther's PC starts, the Avast ball can't activate (0 providers running) and it eats the CPU (99%), until the shutdown. Sometimes (like after 20 minutes of use) the PC reboots all by himself. I wonder if it's a hardware or a software error...
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Offline Bellzemos

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Re: Help needed
« Reply #18 on: October 29, 2009, 04:20:11 PM »
Hmm, what should I do now? I apologise for my lameness.  :)
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Offline nmb

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Re: Help needed
« Reply #19 on: October 29, 2009, 05:38:37 PM »
Are you still getting the same bsods?..

nmb
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Offline Bellzemos

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Re: Help needed
« Reply #20 on: October 29, 2009, 07:12:17 PM »
Yes, he is still getting BSODs (It's my little brother's PC). I uploaded all minidump files to Avast ftp, what should I do now?
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Intel Core i7 Q 740 @ 1.73 GHz, 6 GB RAM, Windows 7 Ultimate x64 SP1, Avast! Free Antivirus, Malwarebytes Anti-Malware (free version) and Sandboxie (paid version).
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