Virus db versions differ..HELP

[kurtvh1]

Can't seem to figure this out. Even though when I keep updating and that pop up says I've got the most current db, the current db showing in the interface window keeps showing almost 3 months old. I grabbed a shot to show you all. Restarting doesn't help. I've got an XP machine running 4.8 Home. Thanks in advance!

Kurt

[Pondus]

hmmmm........is your computer time / date / mnd / Year correct? if not adjust and restart, if lucky, that's it

[DavidR]

Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. This has in the past resolved this out of sync issue between reported and actual VPS version.

[kurtvh1]

Thanks for the 2 ideas. I'm going to try them now. I think the time is right but I'll confirm since it's close to the time change. Then I'll try the repair and report back. I try to be courteous! Thank you, folks.

Kurt

[DavidR]

No problem, glad I could help.

Welcome to the forums.

[kurtvh1]

No resolution yet. Time and date were correct. When I ran repair, a pop up states Error processing packages, PLeas use full update. When I booted this time, the little red mark was on the icon though, so I'm going to reboot and see if I can't the service started and try the repair trick again. Does the ending of the log mean anything to anybody here? I'll delete the time stamps. Thanks for your patience!

general: Entering:UpdateInstallPackages
general: progress thread start
package: LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
package: LoadPartInfo: jrog = jrog-1c7 returned 00000000
package: LoadPartInfo: news = news-52 returned 00000000
package: LoadPartInfo: program = prg_av_pro-54c returned 00000000
package: LoadPartInfo: setup = setup_av_pro-54c returned 00000000
package: LoadPartInfo: vps = vps-9103000 returned 00000000
package: LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
package: FilterOutExistingFiles: 155 & 154 = 1
package: IsFullOkay: vps-9103000.vpu - not okay (doesn't exist)
package: IsFullOkay: vps-9103000.vpu - not okay (doesn't exist)
package: SetFullAsMarked: Package vps set to 1
package: ArePartsInstallable: 0
package: Error processing packages. 0x20000011

[DavidR]

Unfortunately there isn't much in the extract of the log (or image) to work with as I can't find what program build version you are using, 4.8.1356, etc.

So it may be best to go for a clean reinstall:
Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall. Ensure that you scroll down and select the avast direct download link for the English version and not Cnet as that is for an on-line installation (not what you want to do).

Or - Direct download for avast Home, English version, http://files.avast.com/iavs4pro/setupeng.exe.

Download the avast! Uninstall Utility, find it here and save it to your HDD.

• 1. Now uninstall (using add remove programs, if you can't do that start from the next step), reboot.
• 2. run the avast! Uninstall Utility, reboot.  If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.
• 3. install the latest version, reboot.