...My problem is now and I hope you guys can shed some light on it is I had to re-download everything including Avast. Can I somehow get my old registration key now or do I wait the 60 days or so till the trial expires then get a new one?
So, judging by your later post, you managed to get avast! installed. You can use the old registration key, if you still have it.
Home version. Also, I just ran a scan, thorough one and it stopped at 89 percent, wouldn't budge so I stopped it and the results came up that every file it scanned it was unable to do so becus it was password protected...why is this? My avast before my comp recovery never did this. I also can't undertsand why it showed scanning things that are not in my d drive any more after I recovered my comp two days ago...
Can anyone shed any light on this?
I am not too sure what the scan stopping means, but does it repeatedly happen, around the same file?
For the password protected files are like a locked door. If you don't have the key, you can't open it, and avast! doesn't have the password so can't scan it.
Files that can't be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned.
Many programs (usually security based ones) password protect their files for legitimate reasons such as AdAware and Spybot Search & Destroy, there are others (and avast doesn't know the password or have any way of using it even if it did know it).
When you run scans with the above programs and you delete harmful entries that they detect, a copy is kept (in quarantine/restore/backup) in case you need to reverse what you did. These are usually password protected, you should do some housekeeping and delete old backup/recovery/quarantine entries (older than two weeks or so), this will reduce the numbers of files that can't be scanned.
By examining 1) the reason given by avast! for not being able to scan the files, 2) the location of the files, you can get an idea of what program they relate to. You may need to expand the column headings to see all the text.
If you can give some examples of those file names, the locations and reason given why it can't be scanned might help us further ?
The unable to scan list is only available during that Simple User Interface (SUI) on-demand scan session, once you clocs that window and the SUI, it is discarded in the Home version.
-Scott-
I don't have the old registration key
so I take it get a new one after the trial again ?
As for the scan, I'll try it again later, has this happened anyone else, the stopping I mean?
Also, how come avast now can't scan those files that are password protected, yet before my comp was recovered, it could??
