Author Topic: is the update server down?  (Read 29165 times)

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luieg1

  • Guest
Re:is the update server down?
« Reply #30 on: June 12, 2004, 04:34:24 PM »
12.06.2004 09:32:11 general: Started: 12.06.2004, 09:32:11
12.06.2004 09:32:11 general: Running setup_av_pro-19c (412)
12.06.2004 09:32:11 system: Operating system: WindowsXP ver 5.1, build 2600, sp 1.0 [Service Pack 1]
12.06.2004 09:32:11 system: Computer WinName: LUIEG
12.06.2004 09:32:11 system: Windows Net User: LUIEG\Louis Ortiz
12.06.2004 09:32:11 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress /tray  
12.06.2004 09:32:11 general: DldSrc set to inet
12.06.2004 09:32:11 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
12.06.2004 09:32:11 general: Old version: 19c (412)
12.06.2004 09:32:11 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
12.06.2004 09:32:11 system: Computer DnsName: luieg
12.06.2004 09:32:11 system: Computer Ip Addr: 169.254.251.139
12.06.2004 09:32:11 internet: SYNCER: Type: 1
12.06.2004 09:32:11 internet: SYNCER: Auth: 2
12.06.2004 09:32:11 package: Part prg_av_pro-19c is installed
12.06.2004 09:32:11 package: Part vps-42403 is installed
12.06.2004 09:32:11 package: Part news-40 is installed
12.06.2004 09:32:11 package: Part setup_av_pro-19c is installed
12.06.2004 09:32:11 general: Old version: 19c (412)
12.06.2004 09:32:11 file: SetExistingFilesBitmap: 361->106->106
12.06.2004 09:32:11 general: GUID: 669ddcab-d3a6-4b95-a24d-930799fcd40d
12.06.2004 09:32:11 general: Server definition(s) loaded for 'main': 8 (maintenance:0)
12.06.2004 09:32:11 general: SelectCurrent: selected server 'Main ASW server' from 'main'
12.06.2004 09:32:11 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
12.06.2004 09:32:11 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
12.06.2004 09:32:11 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
12.06.2004 09:32:11 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
12.06.2004 09:32:11 general: progress thread start
12.06.2004 09:32:11 general: progress start - 1
12.06.2004 09:32:12 general: progress start - 2
12.06.2004 09:32:12 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
12.06.2004 09:32:12 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
12.06.2004 09:32:14 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
12.06.2004 09:32:16 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
12.06.2004 09:32:18 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
12.06.2004 09:32:18 general: InvalidateCurrent: invalidated server 'Main ASW server' from 'main'
12.06.2004 09:32:18 general: SelectCurrent: selected server 'Download6 AVAST server' from 'main'
12.06.2004 09:32:18 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 1
12.06.2004 09:32:20 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
12.06.2004 09:32:20 general: InvalidateCurrent: invalidated server 'Download6 AVAST server' from 'main'
12.06.2004 09:32:20 general: SelectCurrent: selected server 'Download1 AVAST server' from 'main'
12.06.2004 09:32:20 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 2
12.06.2004 09:32:22 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
12.06.2004 09:32:22 general: InvalidateCurrent: invalidated server 'Download1 AVAST server' from 'main'
12.06.2004 09:32:22 general: SelectCurrent: selected server 'Download7 AVAST server' from 'main'
12.06.2004 09:32:22 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 3
12.06.2004 09:32:24 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
12.06.2004 09:32:24 general: InvalidateCurrent: invalidated server 'Download7 AVAST server' from 'main'
12.06.2004 09:32:24 general: SelectCurrent: selected server 'Download4 AVAST server' from 'main'
12.06.2004 09:32:24 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 4
12.06.2004 09:32:26 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
12.06.2004 09:32:26 general: InvalidateCurrent: invalidated server 'Download4 AVAST server' from 'main'
12.06.2004 09:32:26 general: SelectCurrent: selected server 'Download3 AVAST server' from 'main'
12.06.2004 09:32:26 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 5
12.06.2004 09:32:28 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
12.06.2004 09:32:28 general: InvalidateCurrent: invalidated server 'Download3 AVAST server' from 'main'
12.06.2004 09:32:28 general: SelectCurrent: selected server 'Download5 AVAST server' from 'main'
12.06.2004 09:32:28 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 6
12.06.2004 09:32:31 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
12.06.2004 09:32:31 general: InvalidateCurrent: invalidated server 'Download5 AVAST server' from 'main'
12.06.2004 09:32:31 general: SelectCurrent: selected server 'Secondary ASW server' from 'main'
12.06.2004 09:32:31 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 7
12.06.2004 09:32:33 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
12.06.2004 09:32:33 general: InvalidateCurrent: invalidated server 'Secondary ASW server' from 'main'
12.06.2004 09:32:33 general: SelectCurrent: unable to find any suitable server in 'main'
12.06.2004 09:32:33 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 8
12.06.2004 09:32:33 internet: tried 8 servers to get file 'servers.def', but failed (0x20000004)
12.06.2004 09:32:33 package: Tried to download servers.def but failed with error 0x20000004.
12.06.2004 09:32:33 general: progress end - 1
12.06.2004 09:32:33 general: progress end - 0
12.06.2004 09:32:33 general: progress thread end
12.06.2004 09:32:33 general: Err:Server www.iavs.cz (217.31.49.244:80) is down.

Offline Vlk

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  • Posts: 11658
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    • ALWIL Software
Re:is the update server down?
« Reply #31 on: June 12, 2004, 05:40:04 PM »
OK obviously currently you have the Proxy settings set to "Autodetect (Use Internet Explorer Settings". Please change this to "No Proxy".


avast -> Setttings -> Updating (Basic) -> Details -> Proxy


Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

luieg1

  • Guest
Re:is the update server down?
« Reply #32 on: June 12, 2004, 07:00:43 PM »
OK thanks, but that didn't fix it.  Here is the new log:


12.06.2004 11:58:21 general: Started: 12.06.2004, 11:58:21
12.06.2004 11:58:21 general: Running setup_av_pro-19c (412)
12.06.2004 11:58:21 system: Operating system: WindowsXP ver 5.1, build 2600, sp 1.0 [Service Pack 1]
12.06.2004 11:58:21 system: Computer WinName: LUIEG
12.06.2004 11:58:21 system: Windows Net User: LUIEG\Louis Ortiz
12.06.2004 11:58:21 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress /tray  
12.06.2004 11:58:21 general: DldSrc set to inet
12.06.2004 11:58:21 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
12.06.2004 11:58:21 general: Old version: 19c (412)
12.06.2004 11:58:21 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
12.06.2004 11:58:21 system: Computer DnsName: luieg
12.06.2004 11:58:21 system: Computer Ip Addr: 169.254.251.139
12.06.2004 11:58:21 internet: SYNCER: Type: 0
12.06.2004 11:58:21 internet: SYNCER: Auth: 0
12.06.2004 11:58:21 package: Part prg_av_pro-19c is installed
12.06.2004 11:58:21 package: Part vps-42403 is installed
12.06.2004 11:58:21 package: Part news-40 is installed
12.06.2004 11:58:21 package: Part setup_av_pro-19c is installed
12.06.2004 11:58:21 general: Old version: 19c (412)
12.06.2004 11:58:22 file: SetExistingFilesBitmap: 361->106->106
12.06.2004 11:58:22 general: GUID: 669ddcab-d3a6-4b95-a24d-930799fcd40d
12.06.2004 11:58:22 general: Server definition(s) loaded for 'main': 8 (maintenance:0)
12.06.2004 11:58:22 general: SelectCurrent: selected server 'Download5 AVAST server' from 'main'
12.06.2004 11:58:22 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
12.06.2004 11:58:22 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
12.06.2004 11:58:22 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
12.06.2004 11:58:22 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
12.06.2004 11:58:22 general: progress thread start
12.06.2004 11:58:22 general: progress start - 1
12.06.2004 11:58:22 general: progress start - 2
12.06.2004 11:58:22 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002749
12.06.2004 11:58:22 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002749
12.06.2004 11:58:23 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002749
12.06.2004 11:58:25 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002749
12.06.2004 11:58:27 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002749
12.06.2004 11:58:27 general: InvalidateCurrent: invalidated server 'Download5 AVAST server' from 'main'
12.06.2004 11:58:27 general: SelectCurrent: selected server 'Download4 AVAST server' from 'main'
12.06.2004 11:58:27 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 1
12.06.2004 11:58:29 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002749
12.06.2004 11:58:29 general: InvalidateCurrent: invalidated server 'Download4 AVAST server' from 'main'
12.06.2004 11:58:29 general: SelectCurrent: selected server 'Download6 AVAST server' from 'main'
12.06.2004 11:58:29 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 2
12.06.2004 11:58:31 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002749
12.06.2004 11:58:31 general: InvalidateCurrent: invalidated server 'Download6 AVAST server' from 'main'
12.06.2004 11:58:31 general: SelectCurrent: selected server 'Main ASW server' from 'main'
12.06.2004 11:58:31 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 3
12.06.2004 11:58:33 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002749
12.06.2004 11:58:33 general: InvalidateCurrent: invalidated server 'Main ASW server' from 'main'
12.06.2004 11:58:33 general: SelectCurrent: selected server 'Download3 AVAST server' from 'main'
12.06.2004 11:58:33 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 4
12.06.2004 11:58:35 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002749
12.06.2004 11:58:35 general: InvalidateCurrent: invalidated server 'Download3 AVAST server' from 'main'
12.06.2004 11:58:35 general: SelectCurrent: selected server 'Secondary ASW server' from 'main'
12.06.2004 11:58:35 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 5
12.06.2004 11:58:38 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002749
12.06.2004 11:58:38 general: InvalidateCurrent: invalidated server 'Secondary ASW server' from 'main'
12.06.2004 11:58:38 general: SelectCurrent: selected server 'Download7 AVAST server' from 'main'
12.06.2004 11:58:38 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 6
12.06.2004 11:58:40 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002749
12.06.2004 11:58:40 general: InvalidateCurrent: invalidated server 'Download7 AVAST server' from 'main'
12.06.2004 11:58:40 general: SelectCurrent: selected server 'Download1 AVAST server' from 'main'
12.06.2004 11:58:40 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 7
12.06.2004 11:58:42 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002749
12.06.2004 11:58:42 general: InvalidateCurrent: invalidated server 'Download1 AVAST server' from 'main'
12.06.2004 11:58:42 general: SelectCurrent: unable to find any suitable server in 'main'
12.06.2004 11:58:42 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 8
12.06.2004 11:58:42 internet: tried 8 servers to get file 'servers.def', but failed (0x20000004)
12.06.2004 11:58:42 package: Tried to download servers.def but failed with error 0x20000004.
12.06.2004 11:58:42 general: progress end - 1
12.06.2004 11:58:42 general: progress end - 0
12.06.2004 11:58:42 general: progress thread end
12.06.2004 11:58:42 general: Err:Server download1.avast.com (66.98.166.72:80) is down.

softwareguy

  • Guest
Re:is the update server down?
« Reply #33 on: June 13, 2004, 02:37:17 AM »
Try posting a HiJackThis log?  ::)
It seems like a Internet connection problem to me but it could be CWS related trojans? :-\

luieg1

  • Guest
Re:is the update server down?
« Reply #34 on: June 13, 2004, 02:48:31 AM »
How do I do a HiJackThis log?

If it is an internet connection, would't I have other problems.  I can check email and surf the net.

softwareguy

  • Guest
Re:is the update server down?
« Reply #35 on: June 13, 2004, 03:19:39 AM »
Download HiJackThis from the following page:
http://www.spywareinfo.com/~merijn/downloads.html
then open HiJackThis and click OK on the warning.
Once done, click Scan and then Save Log.
Save the log to your HD and attach the log file here. (in txt extension)

luieg1

  • Guest
Re:is the update server down?
« Reply #36 on: June 13, 2004, 03:23:11 AM »
That's too hard for me.  it's not a trojan, as i scanned my computer yesterday (Mcafee).

softwareguy

  • Guest
Re:is the update server down?
« Reply #37 on: June 13, 2004, 03:28:43 AM »
HiJackThis does not scan for trojans.
HiJackThis produces a report of hijacks caused by adware/trojans.
This report "might" help in resolving your problem with no being able to update.
Regards,

e-minor

  • Guest
Re:is the update server down?
« Reply #38 on: June 13, 2004, 09:04:44 AM »
Hi'a,

I am running Sygate Firewall (home version) and when I connect to the internet, the firewall me to confirm the ok for the avast! application to connect to the internet.  I click yes......  Then it brings up the same dialog box asking me the same question.  I click yes....and yep, you guessed it...it asks me again, and again, and AGAIN~!!!!! until after about 30 times, when avast finally comes up with the message, error downloading virus base.  Then the message that the update server is down.  I have run an independant online scan.  No Trojans or other viruses recognised.  Any suggestions?

Thanks....Michaela  :-\

Thanks...

softwareguy

  • Guest
Re:is the update server down?
« Reply #39 on: June 13, 2004, 09:11:53 AM »
Go to your Sygate Firewall configuration and allow access on Avast components.
That will suppress the prompts you are getting with Avast Updates.
Good Luck! :)

e-minor

  • Guest
Re:is the update server down?
« Reply #40 on: June 13, 2004, 10:04:53 AM »
Thanks for the advice, but I had already done that.  :)

Regards, Michaela

softwareguy

  • Guest
Re:is the update server down?
« Reply #41 on: June 13, 2004, 06:30:23 PM »
Does it not work?
If so, try reinstalling your Sygate firewall.
There are several Avast components you will need to allow Internet access in order to perform an update successfully.

e-minor

  • Guest
Re:is the update server down?
« Reply #42 on: June 13, 2004, 11:37:48 PM »
 :)  I did that as well.  It seems to be a better today...lol.  We'll see how it goes.  

Thanks again...

Blessings.....Michaela

Offline Lisandro

  • Avast team
  • Certainly Bot
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  • Posts: 67194
Re:is the update server down?
« Reply #43 on: June 14, 2004, 05:09:43 AM »
Make sure your Hosts file are not infected.
Some trojans put AV's update servers in them so you would not be able to update.

ZoneAlarm (probably other firewalls too) have a feature to 'lock' your hosts file.
The best things in life are free.

Kerim

  • Guest
Re:is the update server down?
« Reply #44 on: September 13, 2004, 07:38:59 PM »
Hi all,

I have the same problem (on a PC of a friend) and already followed all the advices mentioned here at no avail.

The browser can reach 216.12.202.5:80 that is supposed to be down by updating!

I run a connection test by Avast settings, here is the log:

13.09.2004 20:28:32 general: Started: 13.09.2004, 20:28:32
13.09.2004 20:28:32 general: Running setup_av_pro-1a2 (418)
13.09.2004 20:28:32 system: Operating system: Windows98 ver 4.10, build 3000 [ ]
13.09.2004 20:28:32 system: Computer WinName: ZARNAJIPC
13.09.2004 20:28:32 system: Windows Net User: ZarnajiPW
13.09.2004 20:28:32 general: Cmdline: /setproxy
13.09.2004 20:28:32 general: Operation set to INST_OP_PROXYDLG
13.09.2004 20:28:32 general: Old version: 1a2 (418)
13.09.2004 20:28:32 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
13.09.2004 20:28:32 internet: SYNCER: Type: 1
13.09.2004 20:28:32 internet: SYNCER: Auth: 2
13.09.2004 20:28:32 package: Part prg_av_pro-1a2 is installed
13.09.2004 20:28:32 package: Part vps-42403 is installed
13.09.2004 20:28:32 package: Part news-40 is installed
13.09.2004 20:28:32 package: Part setup_av_pro-1a2 is installed
13.09.2004 20:28:32 general: Old version: 1a2 (418)
13.09.2004 20:28:35 general: Connection test
13.09.2004 20:28:35 internet: SYNCER: Type: 1
13.09.2004 20:28:35 internet: SYNCER: Auth: 2
13.09.2004 20:28:35 general: progress thread start
13.09.2004 20:28:35 general: progress start - 1
13.09.2004 20:28:35 general: Server definition(s) loaded for 'main': 8 (maintenance:0)
13.09.2004 20:28:35 general: SelectCurrent: selected server 'Download4 AVAST server' from 'main'
13.09.2004 20:28:57 package: ERROR:HttpGetWininet, catch returned 0x00002EE2
13.09.2004 20:29:23 package: ERROR:HttpGetWininet, catch returned 0x00002EE2
13.09.2004 20:29:31 general: InvalidateCurrent: invalidated server 'Download4 AVAST server' from 'main'
13.09.2004 20:29:31 general: SelectCurrent: selected server 'Download5 AVAST server' from 'main'
13.09.2004 20:29:31 general: InvalidateCurrent: invalidated server 'Download5 AVAST server' from 'main'
13.09.2004 20:29:31 general: SelectCurrent: selected server 'Main ASW server' from 'main'
13.09.2004 20:29:31 general: InvalidateCurrent: invalidated server 'Main ASW server' from 'main'
13.09.2004 20:29:31 general: SelectCurrent: selected server 'Secondary ASW server' from 'main'
13.09.2004 20:29:31 general: InvalidateCurrent: invalidated server 'Secondary ASW server' from 'main'
13.09.2004 20:29:31 general: SelectCurrent: selected server 'Download7 AVAST server' from 'main'
13.09.2004 20:29:31 general: InvalidateCurrent: invalidated server 'Download7 AVAST server' from 'main'
13.09.2004 20:29:31 general: SelectCurrent: selected server 'Download1 AVAST server' from 'main'
13.09.2004 20:29:31 general: InvalidateCurrent: invalidated server 'Download1 AVAST server' from 'main'
13.09.2004 20:29:31 general: SelectCurrent: selected server 'Download3 AVAST server' from 'main'
13.09.2004 20:29:31 general: InvalidateCurrent: invalidated server 'Download3 AVAST server' from 'main'
13.09.2004 20:29:31 general: SelectCurrent: selected server 'Download6 AVAST server' from 'main'
13.09.2004 20:29:31 general: InvalidateCurrent: invalidated server 'Download6 AVAST server' from 'main'
13.09.2004 20:29:31 general: SelectCurrent: unable to find any suitable server in 'main'
13.09.2004 20:29:31 general: progress end - 0
13.09.2004 20:29:31 general: progress thread end

Thank you

Kerim