Author Topic: An attemt to explain what went on that Wed night (a follow-up on the FP issue)  (Read 69549 times)

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Offline Lisandro

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Ocelot, which was the virus name? When does this occur? Why are you relating your problem with this particular thread of December 3th false positive occurrence?
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Ocelot

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I didn't get time to note the name, just that it was a Trojan and it occured as I booted up after the false positive update so I would guess that was the problem. Once I got it out of the boot-blue screen-reboot cycle it did have an error message about a file that needed deleting, but I can't check exactly what as its on my home computer and I am currently in an internet cafe.

I can get in to the computer using Linux on a disc, but I don't know what to do after that in terms of sorting this out - I know a bit about computers but I'm not an expert.

Offline Lisandro

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avast logs should have kept that info.
The report file is created automatically in <avast4>\Data\Report\aswBoot.txt
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Ocelot

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avast logs should have kept that info.
The report file is created automatically in <avast4>\Data\Report\aswBoot.txt

Where would I find that?

Would installing a copy of the latest version of Avast from a memory stick solve the problem by overwriting it?

Offline Lisandro

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Where would I find that?
Sorry, I've forgot you can't boot.

Would installing a copy of the latest version of Avast from a memory stick solve the problem by overwriting it?
If you can't boot... no, you can't install avast without booting.

Overinstallation can solve the problem and you won't lose your programs, settings, data, files, etc.
Just choose 'Repair' installation of Windows and install 'over' the old installation.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314058
http://support.microsoft.com/?scid=kb%3Ben-us%3B315341&x=15&y=0
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx
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Ocelot

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Thanks - I have found the original discs for the computer (its ten year old plus, and second hand - I inherit old computers from family members as I know enough to get an extra few years of work out of them, same as I know enough to run Avast not McAfee or Norton as I've learnt my lessons with them! One of them spun a hard drive so hard it cracked it, and I'd paid for that software), it won't let me run a repair only a reinstall.

If I run the Safe Mode, it hangs on the line after the one ending with mup.sys (I have another computer that has the relatively common problem of sticking at mup.sys, hence why I mentally noted it) and there we stay.

Its an option, when all else fails...

I'm just glad the Linux has allowed me to copy the majority of my files.
« Last Edit: December 16, 2009, 03:39:55 PM by Ocelot »

lindawing

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Ocelot--I was glad to read that you were able to get most of your things backed up. You could also take your hard drive out and have your documents and other info taken off, at a computer tech place. My son and I reinstall systems for people all the time. We have an adapter set that allows us to hook up any hard drive (even laptop hard drives) to one of our computers, scan the contents for viruses, etc., and then safely copy everything into a holding folder on one of our extra exterior hard drives that we keep specifically for that purpose. A tech place should be able to do the same thing...for a small fee (I would expect maybe $50). They would probably save your information to a few CDs or DVDs, or if you buy an extra hard drive, to that, and then you can keep that installed on your computer for later (I keep My Documents on my G drive just for this type of instance. Even when my system goes, there's very little I have to try to pull from my C drive to save. Mostly I can just disconnect my exterior drives and make a clean system, then connect everything back up again, and voila! I'm back in business.

Once you have saved your info, it's a snap to reinstall Windows (any type), and then you have a nice, clean computer once again. Put in any other programs you need, then start restoring your documents, etc. That way you'll still have a backup in place, at least of your current status, as well.

Good luck!

Ocelot

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I have had somebody look at it (a professional) but they couldn't do much in the time they had, but that's who resurrected it through Linux so I could copy stuff - they are doing it for free as I couldn't afford to take it in to shop.

brianthesnail

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hi there
         are you also aware of any issues with yahoo mail and yahoo homepage......i have been using avast free for god knows how long(approx 5 years ) and never had a problem in all that time...well thats until today
         upon trying to get my mail (yahoo mail ) i kept on receiving virus alerts ( i-frame...yeildmanager ect ) and even worried that my complete home network was infected....however from a bit of research online i have discovered you guys released a bad defenition update..
         so whats the deal ?
         are avast gonna sort this out..and will i be able to return to using avast ( using avg at the moment ) ...and when will the update be released ?
          any help will be much appreciated
                  thanks again and happy new year  !

CharleyO

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***

Welcome to the forums, brianthesnail.   :)

I think that has already been resolved. Has your avast updated lately?

EDIT : see the below thread.

http://forum.avast.com/index.php?topic=52696.0


***
« Last Edit: December 27, 2009, 07:22:50 PM by CharleyO »

spokes

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Please can someone check the various reports of apparently false positives of win32:malware-gen which have appeared in the past 48 hours, to see if a repeat of fp issue has not recurred? Ta much  ;D

Hermite15

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Please can someone check the various reports of apparently false positives of win32:malware-gen which have appeared in the past 48 hours, to see if a repeat of fp issue has not recurred? Ta much  ;D
what repeat ??? nothing here  ::) and I did a full scan today.

Online bob3160

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No bells and whistles here either.
Maybe spokes has an actual  infections ???
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spokes

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I (and several others) reported similar fp's in other forum sections, which were quickly corrected in subsequent database updates. As of this morning I am clear. Thanks to Avast for quick response but I thought it was worth mentioning here in case similar reports were made in the near future.

Online bob3160

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I (and several others) reported similar fp's in other forum sections, which were quickly corrected in subsequent database updates. As of this morning I am clear. Thanks to Avast for quick response but I thought it was worth mentioning here in case similar reports were made in the near future.
Next time, start a new thread instead of reviving an old out dated one. :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast One 21.11, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet