Author Topic: Confirmed False Positive  (Read 2346 times)

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udidwht

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Confirmed False Positive
« on: January 18, 2010, 07:52:06 PM »
Avast flagged a file within my USB camera software program. Here are the results from Virus Total.

http://www.virustotal.com/reanalisis.html?71c0778f067431a709ddb20353f59d5f839adf4d7a7d34fda44c7c2ba797b175-1263840367


Was flagged with Avast 4.8 Home Edition 4.8.1368 (100118-0)
« Last Edit: January 18, 2010, 07:54:30 PM by udidwht »

Offline DavidR

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Re: Confirmed False Positive
« Reply #1 on: January 18, 2010, 08:16:16 PM »
GData also uses avast as one of its two scanners, so effectively only one detection of 40 scanners.

You could scan the file again using avast and on detection click the report as false positive link (bottom right of the alert) give some brief details, a link to this topic and or the virustotal results.

Or send the sample to virus (at) avast (dot) com zipped and password protected with the password in email body, a link to this topic might help and false positive in the subject.
 
Or you can also add the file to the User Files (File, Add) section of the avast chest (if it isn't already in the chest) where it can do no harm and send it from there. A copy of the file/s will remain in the original location, so you will need to take further action and can remove/rename that.
 
Send it from the User Files section of the chest (select the file, right click, email to Alwil Software). It will be uploaded (not actually emailed) to avast when the next avast auto (or manual) update is done.

- In the meantime, add it to the exclusions lists:
Standard Shield, Customize, Advanced, Add and
Program Settings, Exclusions (right click the avast ' a ' icon)
Restore it to its original location, periodically check it (scan it in the chest), there should still be a copy in the chest even though you restored it to the original location. When it is no longer detected then you can also remove it from the Standard Shield and Program Settings, exclusions.
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