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Author Topic: help! can not update database  (Read 2975 times)

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ngn

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help! can not update database
« on: December 08, 2009, 03:28:19 PM »
 ??? Please help somebody.

I just bought avast and installed it to my laptop. When i want to update virus database, it comes the message with:

Cannot connect to download696.avast.com (174.133.38.42:80).

What should i do?

Thanks.
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Offline Lisandro

  • Avast team
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  • Posts: 67194
Re: help! can not update database
« Reply #1 on: December 08, 2009, 03:31:03 PM »
Did you add the registry key?
Which is your firewall?
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ngn

  • Guest
Re: help! can not update database
« Reply #2 on: December 08, 2009, 03:40:13 PM »
what do you mean by registry key? is it same as license key? if license key. Yes i did put successfully.

the firewall is from windows. And i turned it off while i tried to update database. but still not success.
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ngn

  • Guest
Re: help! can not update database
« Reply #3 on: December 08, 2009, 04:55:36 PM »
apparently, i just manually enter this link from mozilla : http://www.avast.com/eng/updates.html and now trying to download the virus database manually. hoping this will be success.

my question is: why when i try to update virus database from avast program directly, it failed?

really appreciate for all the replies.
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