Author Topic: Windows Explorer Hangs and crashes  (Read 6236 times)

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Laika

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Windows Explorer Hangs and crashes
« on: December 12, 2009, 01:39:38 PM »
I have XP and ever since I installed Avast I can't open any word or exell docs from Explorer. I notice on right click that Avast has tagged on to Explorer and this is the only recent program that I have installed. I can only open docs from the program itself. Anyone got any ideas why? I have not uninstalled Avast to test it yet. I have used C Cleaner.

YoKenny

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Re: Windows Explorer Hangs and crashes
« Reply #1 on: December 12, 2009, 01:43:18 PM »
Welcome Laika

What are your system specifications as to CPU type and speed and RAM amount?

Laika

  • Guest
Re: Windows Explorer Hangs and crashes
« Reply #2 on: December 12, 2009, 01:56:48 PM »
XP SP3
AMD Athlon 64 3000+
It says 521mb ram but it should be 1gb. Maybe some of my ram has failed?

Offline Lisandro

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Re: Windows Explorer Hangs and crashes
« Reply #3 on: December 12, 2009, 02:04:09 PM »
The best things in life are free.

Laika

  • Guest
Re: Windows Explorer Hangs and crashes
« Reply #4 on: December 12, 2009, 02:18:38 PM »
Thanks for the help. It's in DOS. Not good on dos commands:

Enter Disk Image source file name:_

Have I downloaded the correct program? Rawrite.exe

Laika

  • Guest
Re: Windows Explorer Hangs and crashes
« Reply #5 on: December 12, 2009, 03:09:40 PM »
It's definitely Avast. I have uninstalled it and I can launch things from Eaplorer and I can open links from my email program all of which I can't do when Avast is on. I have checked the ram and I have 1gb.

I like Avast but if it does that I will have to think again. Anyone got any suggestions maybe on settings for Avast if I put it back on?

Offline Lisandro

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Re: Windows Explorer Hangs and crashes
« Reply #6 on: December 12, 2009, 03:15:25 PM »
Any other security program installed? Antivirus, firewall?
The best things in life are free.

Laika

  • Guest
Re: Windows Explorer Hangs and crashes
« Reply #7 on: December 12, 2009, 03:44:30 PM »
Only Windows firewall. Nothing else.

cod head

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Re: Windows Explorer Hangs and crashes
« Reply #8 on: December 12, 2009, 03:57:07 PM »
What A.V. did you use before Avast.Did you use the appropriate A.V.removal tool or remove it with add remove programmes.If you did not remove a previous A.V.with their removal tool remnants could be left behind that conflict with Avast and cause problems.

Laika

  • Guest
Re: Windows Explorer Hangs and crashes
« Reply #9 on: December 12, 2009, 04:07:34 PM »
I had Norton on and I used it's Windows add  & Remove. Could there be some bits left. I used C Cleaner after to clean up the registery.

cod head

  • Guest
Re: Windows Explorer Hangs and crashes
« Reply #10 on: December 12, 2009, 04:16:33 PM »
Yes it is very likely that there are remnants of Norton on your computer and it sounds like you need to run their uninstaller tool.Fortunately YoKenny recently posted a link to most Known A.V.removal tools.There is a info tab on Norton and a link to the removal tool.You can find it here.    http://uninstallers.blogspot.com/

YoKenny

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Re: Windows Explorer Hangs and crashes
« Reply #11 on: December 12, 2009, 04:19:18 PM »
Yes it is very likely that there are remnants of Norton on your computer and it sounds like you need to run their uninstaller tool.Fortunately YoKenny recently posted a link to most Known A.V.removal tools.There is a info tab on Norton and a link to the removal tool.You can find it here.    http://uninstallers.blogspot.com/

Norton is notoriously hard to get rid of all its leftovers:
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=1a13409b-29db-4397-a286-9dec49f8e252&seg=hho&ct=us&lg=en&docurl=20080828154508EN

Its best to re-install avast! after Norton removal.

Laika

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Re: Windows Explorer Hangs and crashes
« Reply #12 on: December 12, 2009, 06:44:48 PM »
That sorted it. Thanks all.

Offline Lisandro

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Re: Windows Explorer Hangs and crashes
« Reply #13 on: December 12, 2009, 08:44:30 PM »
That sorted it. Thanks all.
What sorted it out?
The best things in life are free.

cod head

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Re: Windows Explorer Hangs and crashes
« Reply #14 on: December 12, 2009, 09:47:06 PM »
Norton Removal Tool. ;)