Author Topic: Avast whitelist  (Read 3501 times)

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blksith0

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Avast whitelist
« on: December 16, 2009, 08:16:37 PM »
I have this file, and avast keeps thinking that its a virus, but its not. So avast keeps bugging me about it. Is it possible to make it so that avast stops detecting that file, kind of like a whitelist? Or somthing.

Offline Lisandro

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Re: Avast whitelist
« Reply #1 on: December 16, 2009, 08:19:05 PM »
Can you inform the file as being a false positive? (click on the bottom right of the virus warning message).

To know if a file is a false positive, please submit it to VirusTotal and let us know the result. VirusTotal has a file size limit of 10Mb. You can use VirScan also.
If it is indeed a false positive, send it in a password protected zip to virus@avast.com. Please, mention in the body of the message why you think it is a false positive and the password used. Thanks.

Maybe you need to disable Hide protected operating system files and enable View hidden files and folders to manage the file(s).

As a workaround, you can add these files to the Standard Shield provider (on-access scanning) exclusion list.
Left click the 'a' blue icon, click on the provider icon at left and then Customize. Go to Advanced tab and click on Add button...
You can use wildcards like * and ?. But be careful, you should 'exclude' that many files that let your system in danger.

This link is a tutorial on how to help correct a virus detection that you believe to be false:
http://forum.avast.com/index.php?topic=25009.msg204838#msg204838
or http://forum.avast.com/index.php?topic=7779.msg62586#msg62586
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blksith0

  • Guest
Re: Avast whitelist
« Reply #2 on: December 16, 2009, 09:13:41 PM »
Hey thanks! ;D ;D ;D ;D

Offline Lisandro

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Re: Avast whitelist
« Reply #3 on: December 16, 2009, 09:15:08 PM »
You're welcome.
Which is the file name and path?
Which is the virus name?
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