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Unable to download anything IE8 & Vista
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Topic: Unable to download anything IE8 & Vista (Read 4995 times)
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tangoman
Guest
Unable to download anything IE8 & Vista
«
on:
December 28, 2009, 11:07:53 PM »
I appologise for lack of knowlege & experience but I have been unable to save any download since my AVAST trial period is expired about a month ago.
I have disabled my antivirus software again it appears to download but when I try to Run the box closes & nothing happens.
I have tried system restores but they are all to recent so do not fix the problem.
I have previously registered AVAST and have inserted the activation key but when I try to run I get AAVM subsystem detected a RPC error.
I had stopped AVAST on vista control panel but I then get program can not activate resident part (standard shield provider not present)
I had previously tried to uninstall AVAST but this had failed.
I now think I have a virus as the system is crawling but I am unable to download any malware detection software as it appears to download the file but when I try to run nothing happens.
Can anyone suggest any simple ideas to remove virus and get downloads working ?
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.: L' arc :.
Avast Evangelist
Super Poster
Posts: 1780
Thinking with Portals
Re: Unable to download anything IE8 & Vista
«
Reply #1 on:
December 29, 2009, 04:52:09 AM »
Step 1: Windows Disk Cleanup Utility ============
1 Press Windows Key + R
2 Type in:
cleanmgr
3 Put a check beside:
Temporary Internet Files
and
Temporary Files
. Optionally, you may check other options too
4 Click
OK
Step 2: Malwarebytes Antimalware (MBAM) ============
1 Download Malwarebyes' Antimalware
here
2 Proceed to installing MBAM after downloading
3 On the last dialog box, do not forget to leave
Update Malwarebytes' Antimalware
and
Run Malwarebytes' Antimalware
checked
4 Malwabytes' Antimalware GUI would appear, from there select
Perform Quick Scan
and click
Scan
5 When scan is completed, click
Show Results
6 Click
Remove Selected
and then, a notepad file will appear.
7 On the notepad window, click
File
>
Save As
and save it on your desktop. You may now close MBAM.
Step 3: Hijack This (HJT) ============
1 Download Trend Micro Hijack This
here
2 Install HJT in
C:\Program Files\Trend Micro\HijackThis
(the location is already displayed by default). Click
Install
3 HJT Window will appear. Click
Do a system scan and save a logfile
. A notepad file will pop-up once the scan is completed
5 Click on the Notepad window and click
File
>
Save As
and save the file on your desktop
6 Go back here on your topic and start a reply. On the Reply window, click
Additional Options
7 Attach the two .txt files that we created and saved on your desktop (click
more attachments
to have more slots for attaching files)
NOTE: Do not have HJT fix anything yet.
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Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1
tangoman
Guest
Re: Unable to download anything IE8 & Vista
«
Reply #2 on:
December 29, 2009, 10:16:39 AM »
THanks L'Arc I have completed step 1, but because I can not download anything step 2 does not run.
I can either Run or save mbam-setup.exe but either way they appear to work (100 % complete) but do not do anything.
Any suggestions?
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Pondus
Probably Bot
Posts: 37245
Not a avast user
Re: Unable to download anything IE8 & Vista
«
Reply #3 on:
December 29, 2009, 11:16:30 AM »
If you try following this removal guide.( i now it is not the issue you have)
It is the the step 2 and 3 in the guide to get Malwarebytes up and running i am after, so just follow the hole guide and see if it works
http://www.bleepingcomputer.com/virus-removal/remove-security-tool
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tangoman
Guest
Re: Unable to download anything IE8 & Vista
«
Reply #4 on:
December 30, 2009, 01:17:08 AM »
I was unable to follow steps 2 & 3 as I could dowmload the required files but I did manage to save the rkill & mban-setup applications on a memory stick via a desktop that does not have this download problem.
I then executed these on the affected Vista laptop & installed both applications and after running the Malwarebytes product I managed to remove 1 trojan but there were not any rogue.securityTool errors.
After removing the Trojan I still can not download/save from IE8 onto my vista system any ideas on how can get this useful feature back?.
Thanks
Dave
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Unable to download anything IE8 & Vista