Author Topic: No license key was emailed as promised.  (Read 4662 times)

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Offline dwdruley

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No license key was emailed as promised.
« on: December 27, 2009, 04:33:49 PM »
As NO LICENSE KEY WAS EMAILED TO ME as promised I am forced to shut down early today (Sunday) as I have uninstalled my prior AVG (as instructed) following my online purchase for a 2 year renewal for $38.99 since I currently have NO anti virus protection. A prompt response with help is disparately needed.

ORDER DETAILS:
PAYPAL Transaction ID: O-19B94684N03542806
PAYPAL Invoice ID: GRISOFTECOMUSD 24-91700
AVG Order Reference Number: 24-91700

THANKS.

Offline Pondus

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Re: No license key was emailed as promised.
« Reply #1 on: December 27, 2009, 05:05:42 PM »
Quote
PAYPAL Invoice ID: GRISOFTECOMUSD 24-91700
GRISOFTECOMUSD.......GRISOFT.... ???

Quote
AVG Order Reference Number: 24-91700
AVG Order...... ???

Quote
I have uninstalled my prior AVG (as instructed) following my online purchase for a 2 year renewal
2 year renewal....... ???     have you ordered AVG or AVAST


Online DavidR

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Re: No license key was emailed as promised.
« Reply #2 on: December 27, 2009, 05:25:00 PM »
Yes, somewhat confusing as we can't chase up AVG renewals on the avast support forums. As much as we would like to help, this one is beyond our help.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.2.2455 (build 21.2.6096.648) UI 1.0.608/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline dwdruley

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Re: No license key was emailed as promised.
« Reply #3 on: December 27, 2009, 05:36:12 PM »
I ordered and DL AVG 9.0. Email from AVG only contained AVG Order Reference #. 9:30 am Monday I plan to call a reseller listed but my wish is to get up and running before then. 

I'm I stuck until then?

Offline Pondus

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« Last Edit: December 27, 2009, 05:47:59 PM by Pondus »

Offline dwdruley

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Re: No license key was emailed as promised.
« Reply #5 on: December 27, 2009, 06:07:46 PM »
Concurrent with this thread, I have emailed support@asw.cz asking for help but don't expect any response 'til sometime Monday. A 24/7 phone support line would be in keeping with the quality we've come to expect from AVG/Avast - IMHO. 

Online DavidR

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Re: No license key was emailed as promised.
« Reply #6 on: December 27, 2009, 06:12:49 PM »
I ordered and DL AVG 9.0. Email from AVG only contained AVG Order Reference #. 9:30 am Monday I plan to call a reseller listed but my wish is to get up and running before then.  

I'm I stuck until then?

I'm afraid your on the wrong forum for help with AVG problems, you will have to check out their forums.

AVG and avast Alwil Software are two entirely separate anti-virus companies and you haven't purchased an avast license but an AVG one.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.2.2455 (build 21.2.6096.648) UI 1.0.608/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline dwdruley

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Re: No license key was emailed as promised.
« Reply #7 on: December 27, 2009, 06:14:55 PM »
...oops, sorry.

Online DavidR

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Re: No license key was emailed as promised.
« Reply #8 on: December 27, 2009, 06:25:55 PM »
You're welcome, good luck at AVG.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.2.2455 (build 21.2.6096.648) UI 1.0.608/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security