Author Topic: Avast Home freezes at 14% on scanning  (Read 3538 times)

0 Members and 1 Guest are viewing this topic.

ebubman

  • Guest
Avast Home freezes at 14% on scanning
« on: January 06, 2010, 11:42:12 AM »
greetings folks----long time avast believer & user on all of our home machines. a problem recently started on our vista machine where the scan consistently stops @ 14% on a file c:\programdata\wildtangent\oem-eula.exe\$pluginsdif.

any suggestions?   apparently this is somehow tied to an hp games package installed on the machine----i tried deleting all of the games via control panel, uninstall, etc.... the files appeared to uninstall yet the 1st scan past this the scan froze again on the same file.  not sure what's up but would welcome an advice. thanks to all.  bub

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67247
Re: Avast Home freezes at 14% on scanning
« Reply #1 on: January 06, 2010, 11:44:25 AM »
If during an avast! scan,

1. avast! freezes or crashes, it's probably avast! problem.
2. The computer freezes or restarts, it could be e.g. a conflict with some other program, or a hardware problem.
3. The computer powers down - it's probably a hardware problem (e.g. overheating). The scan generates a lot of hard disk activity (and is also CPU intensive), which may increase the temperature of your hardware. I suggest to check the coolers in the case.
4. If you get a blue screen, it could have a bug in avast! drivers (but then, there is not a power down).

Can you submit the file oem-eula.exe to virus@avast.com for analysis?
The best things in life are free.

ebubman

  • Guest
Re: Avast Home freezes at 14% on scanning
« Reply #2 on: January 06, 2010, 11:49:03 AM »
greetings tech...will do.  thanks 4 the quick response.  bub

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67247
Re: Avast Home freezes at 14% on scanning
« Reply #3 on: January 06, 2010, 11:53:22 AM »
You're welcome. Be used to avast forum speed ;)
Post for further help.
The best things in life are free.

YoKenny

  • Guest
Re: Avast Home freezes at 14% on scanning
« Reply #4 on: January 06, 2010, 02:55:29 PM »

wtxgringo

  • Guest
Re: Avast Home freezes at 14% on scanning
« Reply #5 on: January 07, 2010, 02:51:35 AM »
i'm using the free edition & win7 home prem 64 bit & mine freezes at 12% if i do a "thorough" scan. quick & standard scans run fine, altho in the space where it should display last date scanned, has an incorrect date, but avs date is correct. any ideas?

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 86140
  • No support PMs thanks
Re: Avast Home freezes at 14% on scanning
« Reply #6 on: January 07, 2010, 03:44:09 AM »
What is the incorrect date ?
How are you checking this date as the act of checking it may well have change it ?

What is your firewall (as strange as this seems) ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.11.2500 (build 21.11.6809.528) UI 1.0.683/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security