Avast Caused A Blue Screen

[ziggytoo]

Yesterday, Tuesday, my PC started it's day by coming up and showing a blue screen.  No, I didn't copy the message.  1st thought was "hard drive's going" since that is usually when I've seen a blue screen.  Called Dell and final verdict when THEY found the blue screen message was that Avast caused the error.  So, per Dell, I used Avast's site and copied the Uninstall program.  I also recopied the Install program.  Uninstall seemed to work fine, but when I tried to reinstall it would not because of an error.  Since it didn't work and I had no protection I took the computer down.

Today I downloaded AVG with my laptop and installed that and thought I would use it and forget Avast, but then found out I couldn't get on the internet and thought AVG had caused the problem .  I uninstalled it and decided to try to right Avast.  Per Avast's support I tried Safe Mode and again uninstalled and tried to reinstall but it still would not work.  I tried all the suggestions support offered for the problem in Safe Mode, but the problem still isn't resolved.  I need help please.  I hope someone can help me get things corrected so I can use Avast again.  Thanks for any and all help.

This is the log I copied when it wouldn't reinstall today.

06.01.2010 17:33:16 general: Started: 06.01.2010, 17:33:16
06.01.2010 17:33:17 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
06.01.2010 17:33:17 system: Memory: 36% load. Phys:1321516/2095172K free, Page:4194303/4194303K free, Virt:2071172/2097024K free
06.01.2010 17:33:17 system: Computer WinName: ZIGGY
06.01.2010 17:33:17 system: Windows Net User: ZIGGY\Administrator
06.01.2010 17:33:17 general: Old version: ffffffff (-1)
06.01.2010 17:33:17 system: Using temp: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_av_inet.tm~a03500 (207453M free)
06.01.2010 17:33:17 internet: SYNCER: Type: use IE settings
06.01.2010 17:33:17 internet: SYNCER: Auth: another authentication, use WinInet
06.01.2010 17:33:17 general: Install check: Program folder does NOT exist in registry
06.01.2010 17:33:17 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
06.01.2010 17:33:20 general: progress thread start
06.01.2010 17:33:20 general: Destination: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_av_inet.tm~a03500
06.01.2010 17:33:20 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
06.01.2010 17:33:21 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
06.01.2010 17:33:21 general: Download finished from server www.avast.com, result: 0x20000004, server response: 12029
06.01.2010 17:33:21 general: Stats www.avast.com, server response: 536870916
06.01.2010 17:33:22 general: POST result: 0x20000004, server response:   0




Barb

[DavidR]

Looks like you tried the on-line installation and some people have had problems with that. You would be best to download the full off-line installation file about 39MB.

Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall. Ensure that you scroll down and select the avast direct download link for the English version and not Cnet as that is for an on-line installation (not what you want to do). - Direct download for avast Home, English version, http://files.avast.com/iavs4pro/setupeng.exe.

[ziggytoo]

DavidR

I've done what you suggested and will try it later on today.  Thank you for your suggestion.

Barb

[DavidR]

No problem, glad I could help.

Good luck.

Welcome to the forums.

[ziggytoo]

Well, DavidR, that did it!  Everything seems to be back to the way I like it.  Thank you so much for your help and the welcome. 

Barb

[DavidR]

You're welcome.