Author Topic: Cannot access AVAST webpage!  (Read 47994 times)

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Kary

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Re: Cannot access AVAST webpage!
« Reply #15 on: January 09, 2010, 06:45:34 PM »
Yes, sorry  ::)

There goes:

http://www.mediafire.com/?vlnnnnkyxzm



Offline essexboy

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Re: Cannot access AVAST webpage!
« Reply #16 on: January 09, 2010, 06:51:23 PM »
OK that password does not work for me ?  But looking at the size you should be able to attach it to a post

Kary

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Re: Cannot access AVAST webpage!
« Reply #17 on: January 09, 2010, 07:01:03 PM »
OK, there goes the other way...

Offline essexboy

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Re: Cannot access AVAST webpage!
« Reply #18 on: January 09, 2010, 07:08:46 PM »
Got it - it looks like one of the new redirect dll's that is in a locked file.  After this run re-try the Avast site and let me know the result 

Start OTS. Copy/Paste the information in the quotebox below into the pane where it says "Paste fix here" and then click the Run Fix button.

Code: [Select]
[Unregister Dlls]
[Registry - Safe List]
< HOSTS File > (768 bytes and 19 lines) -> C:\WINDOWS\system32\drivers\etc\hosts
YN -> Reset Hosts ->
[Custom Scans]
YY ->  mzvscoqf.dll : Unable to obtain MD5  -> C:\WINDOWS\system32\mzvscoqf.dll
[Empty Temp Folders]


The fix should only take a very short time. When the fix is completed a message box will popup telling you that it is finished. Click the Ok button and Notepad will open with a log of actions taken during the fix. Post that information back here.

I will review the information when it comes back in.

Also let me know of any problems you encountered performing the steps above or any continuing problems you are still having with the computer.

Kary

  • Guest
Re: Cannot access AVAST webpage!
« Reply #19 on: January 09, 2010, 07:44:01 PM »
Have tried to enter internet and couldn't.
Opened the OTS prog. and did what you said (had to copy manually the code).
Took 2 or 3 minutes . Then appeared a window asking to reboot the system to continue clearing files...
Have done nothing more yet.
Should I click that ok?
Tks

Offline essexboy

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Re: Cannot access AVAST webpage!
« Reply #20 on: January 09, 2010, 07:51:17 PM »
Yes a reboot is required

Kary

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Re: Cannot access AVAST webpage!
« Reply #21 on: January 09, 2010, 08:13:25 PM »
OK, there goes the new log...
But can't still open Avast page nor Microsoft's.   :(


PS. Could enter internet indeed.
« Last Edit: January 09, 2010, 08:17:18 PM by Kary »

Offline essexboy

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Re: Cannot access AVAST webpage!
« Reply #22 on: January 09, 2010, 08:25:10 PM »
OK the file did not want to leave so I will use a bigger hammer

Download ComboFix from one of these locations:


Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal.  It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.




Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:




Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you.  Please include the C:\ComboFix.txt in your next reply.

Kary

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Re: Cannot access AVAST webpage!
« Reply #23 on: January 09, 2010, 08:55:59 PM »
Should I cancel Avast momentarily? I cannot suspend it. Or I leave it as it is now?
(Win. Firewall was and is off now.)
Firefox and IE ?
TK u


Offline essexboy

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Re: Cannot access AVAST webpage!
« Reply #24 on: January 09, 2010, 09:02:44 PM »
Suspend Avast by right clicking the icon and selecting pause all shields - then run CF.  If Combofix complains still let it run 

Kary

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Re: Cannot access AVAST webpage!
« Reply #25 on: January 09, 2010, 09:17:26 PM »
When I right click on the Avast icon appears nothing similar to 'pause all shields' (it's in italian).
When I try to open the AV it claims for a new license code. Otherwise it disappears.

Offline DavidR

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Re: Cannot access AVAST webpage!
« Reply #26 on: January 09, 2010, 09:26:31 PM »
It is Stop On-Access Protection, the first option (easier on the translation), see image.

Once you have completed the scan don't forget to Start On-Access Protection again.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Cannot access AVAST webpage!
« Reply #27 on: January 09, 2010, 09:32:11 PM »
Thanks David I am using 5 now  :)

Kary

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Re: Cannot access AVAST webpage!
« Reply #28 on: January 09, 2010, 09:51:42 PM »
Have no icon there where it should be.
Have tried in my netbook and it goes as you  say, but in my PC i don't find that movin' icon on the bar.  All other Avast icons give a different menù.

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Re: Cannot access AVAST webpage!
« Reply #29 on: January 09, 2010, 09:54:11 PM »
OK run with Avast active - combofix may complain but ignore it